Plantation Hale Suites

Initial Business Response / [redacted] (1000, 8, 2014/02/14) */ Spoke with Mr [redacted] on 1/27/and was updated as to what had transpired (same as complaint)Apologized and advise that at property level, we would process the refund for the Amenity fee of $(guest was not charged $as per complaint)Refund processed 2/14/with credit card provided by Mr***Emailed Expedia Hawaii Market Assistance to proceed with refund of the one night room/tax of $Mr [redacted] seemed satisfied with refunds to be processed

Initial Business Response /* (1000, 8, 2014/02/14) */
Spoke with Mr. [redacted] on 1/27/14 and was updated as to what had transpired (same as complaint). Apologized and advise that at property level, we would process the refund for the Amenity fee of $12 (guest was not charged $14 as per...

complaint). Refund processed 2/14/14 with credit card provided by Mr. [redacted]. Emailed Expedia Hawaii Market Assistance to proceed with refund of the one night room/tax of $136.66. Mr. [redacted] seemed satisfied with refunds to be processed.