Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ The person that filed the complaint did contact us stating there was a problem well over a week after the product was deliveredI have the signed POD showing received and there are no notes on the form that there were any problems upon deliveryThe truck was instructed to run the reefer at degrees continuous which is well above freezingIt is standard in our business to note problems on the BOL upon deliveryIf the problem was this serious, the receiver would note thatThe complaint being called in over a week later about problems appears to be due to problems that occurred after our delivery and not while on the truckWe deny any responsibility due to clean bills upon deliveryThe rate was discussed and agreed upon and this customer is known to complain after the delivery Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am requesting statements from the people who unloaded the plants which were frozenConsensus is that it would be impossible for the plants to frozen if the temperature controls were set at degrees as stated by the trucking company Yes, the terms were discussed with a member of the trucking company and the charge was to $ [redacted] and no mention of it being over $ [redacted] Finally, beings that I have never called or anyone from [redacted] has ever called and complained to Plants Express, I am very surprised to labeled as a 'known complainer' as stated in the response by Plants Express Final Business Response / [redacted] (4000, 9, 2015/04/09) */ I have more information to provide and then I am closing this on my endThere is nothing to validate a claim or change in payment requestThis information is from the Account Manager that dealt with all involved [redacted] with [redacted] Nursery in [redacted] ,TN called about 7-days after the load was deliveredHe was the shipper of the freightHe said the customer (complaint filed from) and said the product was frozen to the floorThe driver for this is experienced and has done many, many loads for us without issueHe was asked if [redacted] (consignee) had advised any details of the damageHe said [redacted] did tell him there were issuesAt this time, the owner of the company contacted [redacted] Nursery and talked with [redacted] ***She advised "no one has stated any damages that would result in a claim"At that point ***( [redacted] ) was called back and told that the bills were signed clean, driver and customer did not state any issues with the productHe was advised that we could not know or be responsible for what might have happened after we delivered the productHe made comments at that time about not paying the freight or wanting a discount but was not offered any change since his product was delivered and signed clean billsHe has no proof that there were any damages or claims He also questioned the rate being more than the same load beforeIn the transportation business, as many others, rates do change with a period of timeThe last load was in [redacted] and this was in [redacted] Different dates and different rates applied and he was made aware of this Let me know if there is anything he can provide to prove there is damageIt is common knowledge in trucking that a clean [redacted] of lading indicates no problems were known at the time the product was delivered
Initial Business Response /* (1000, 5, 2015/03/25) */
The person that filed the complaint did contact us stating there was a problem well over a week after the product was delivered. I have the signed POD showing received and there are no notes on the form that there were any problems upon...
delivery. The truck was instructed to run the reefer at 50 degrees continuous which is well above freezing. It is standard in our business to note problems on the BOL upon delivery. If the problem was this serious, the receiver would note that. The complaint being called in over a week later about problems appears to be due to problems that occurred after our delivery and not while on the truck. We deny any responsibility due to clean bills upon delivery. The rate was discussed and agreed upon and this customer is known to complain after the delivery.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am requesting statements from the people who unloaded the plants which were frozen. Consensus is that it would be impossible for the plants to frozen if the temperature controls were set at 50 degrees as stated by the trucking company.
Yes, the terms were discussed with a member of the trucking company and the charge was to $[redacted] and no mention of it being over $[redacted].
Finally, beings that I have never called or anyone from [redacted] has ever called and complained to Plants Express, I am very surprised to labeled as a 'known complainer' as stated in the response by Plants Express.
Final Business Response /* (4000, 9, 2015/04/09) */
I have more information to provide and then I am closing this on my end. There is nothing to validate a claim or change in payment request. This information is from the Account Manager that dealt with all involved. [redacted] with [redacted] Nursery in [redacted],TN called about 7-10 days after the load was delivered. He was the shipper of the freight. He said the customer (complaint filed from) and said the product was frozen to the floor. The driver for this is experienced and has done many, many loads for us without issue. He was asked if [redacted] (consignee) had advised any details of the damage. He said [redacted] did tell him there were issues. At this time, the owner of the company contacted [redacted] Nursery and talked with [redacted]. She advised "no one has stated any damages that would result in a claim". At that point [redacted]) was called back and told that the bills were signed clean, driver and customer did not state any issues with the product. He was advised that we could not know or be responsible for what might have happened after we delivered the product. He made comments at that time about not paying the freight or wanting a discount but was not offered any change since his product was delivered and signed clean bills. He has no proof that there were any damages or claims.
He also questioned the rate being more than the same load before. In the transportation business, as many others, rates do change with a period of time. The last load was in [redacted] and this was in [redacted]. Different dates and different rates applied and he was made aware of this.
Let me know if there is anything he can provide to prove there is damage. It is common knowledge in trucking that a clean [redacted] of lading indicates no problems were known at the time the product was delivered.
Initial Business Response / [redacted] (1000, 5, 2015/03/25) */ The person that filed the complaint did contact us stating there was a problem well over a week after the product was deliveredI have the signed POD showing received and there are no notes on the form that there were any problems upon deliveryThe truck was instructed to run the reefer at degrees continuous which is well above freezingIt is standard in our business to note problems on the BOL upon deliveryIf the problem was this serious, the receiver would note thatThe complaint being called in over a week later about problems appears to be due to problems that occurred after our delivery and not while on the truckWe deny any responsibility due to clean bills upon deliveryThe rate was discussed and agreed upon and this customer is known to complain after the delivery Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am requesting statements from the people who unloaded the plants which were frozenConsensus is that it would be impossible for the plants to frozen if the temperature controls were set at degrees as stated by the trucking company Yes, the terms were discussed with a member of the trucking company and the charge was to $ [redacted] and no mention of it being over $ [redacted] Finally, beings that I have never called or anyone from [redacted] has ever called and complained to Plants Express, I am very surprised to labeled as a 'known complainer' as stated in the response by Plants Express Final Business Response / [redacted] (4000, 9, 2015/04/09) */ I have more information to provide and then I am closing this on my endThere is nothing to validate a claim or change in payment requestThis information is from the Account Manager that dealt with all involved [redacted] with [redacted] Nursery in [redacted] ,TN called about 7-days after the load was deliveredHe was the shipper of the freightHe said the customer (complaint filed from) and said the product was frozen to the floorThe driver for this is experienced and has done many, many loads for us without issueHe was asked if [redacted] (consignee) had advised any details of the damageHe said [redacted] did tell him there were issuesAt this time, the owner of the company contacted [redacted] Nursery and talked with [redacted] ***She advised "no one has stated any damages that would result in a claim"At that point ***( [redacted] ) was called back and told that the bills were signed clean, driver and customer did not state any issues with the productHe was advised that we could not know or be responsible for what might have happened after we delivered the productHe made comments at that time about not paying the freight or wanting a discount but was not offered any change since his product was delivered and signed clean billsHe has no proof that there were any damages or claims He also questioned the rate being more than the same load beforeIn the transportation business, as many others, rates do change with a period of timeThe last load was in [redacted] and this was in [redacted] Different dates and different rates applied and he was made aware of this Let me know if there is anything he can provide to prove there is damageIt is common knowledge in trucking that a clean [redacted] of lading indicates no problems were known at the time the product was delivered
Initial Business Response /* (1000, 5, 2015/03/25) */
The person that filed the complaint did contact us stating there was a problem well over a week after the product was delivered. I have the signed POD showing received and there are no notes on the form that there were any problems upon...
delivery. The truck was instructed to run the reefer at 50 degrees continuous which is well above freezing. It is standard in our business to note problems on the BOL upon delivery. If the problem was this serious, the receiver would note that. The complaint being called in over a week later about problems appears to be due to problems that occurred after our delivery and not while on the truck. We deny any responsibility due to clean bills upon delivery. The rate was discussed and agreed upon and this customer is known to complain after the delivery.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am requesting statements from the people who unloaded the plants which were frozen. Consensus is that it would be impossible for the plants to frozen if the temperature controls were set at 50 degrees as stated by the trucking company.
Yes, the terms were discussed with a member of the trucking company and the charge was to $[redacted] and no mention of it being over $[redacted].
Finally, beings that I have never called or anyone from [redacted] has ever called and complained to Plants Express, I am very surprised to labeled as a 'known complainer' as stated in the response by Plants Express.
Final Business Response /* (4000, 9, 2015/04/09) */
I have more information to provide and then I am closing this on my end. There is nothing to validate a claim or change in payment request. This information is from the Account Manager that dealt with all involved. [redacted] with [redacted] Nursery in [redacted],TN called about 7-10 days after the load was delivered. He was the shipper of the freight. He said the customer (complaint filed from) and said the product was frozen to the floor. The driver for this is experienced and has done many, many loads for us without issue. He was asked if [redacted] (consignee) had advised any details of the damage. He said [redacted] did tell him there were issues. At this time, the owner of the company contacted [redacted] Nursery and talked with [redacted]. She advised "no one has stated any damages that would result in a claim". At that point [redacted]) was called back and told that the bills were signed clean, driver and customer did not state any issues with the product. He was advised that we could not know or be responsible for what might have happened after we delivered the product. He made comments at that time about not paying the freight or wanting a discount but was not offered any change since his product was delivered and signed clean bills. He has no proof that there were any damages or claims.
He also questioned the rate being more than the same load before. In the transportation business, as many others, rates do change with a period of time. The last load was in [redacted] and this was in [redacted]. Different dates and different rates applied and he was made aware of this.
Let me know if there is anything he can provide to prove there is damage. It is common knowledge in trucking that a clean [redacted] of lading indicates no problems were known at the time the product was delivered.