Plarium Michigan Studio

Plarium games are a scam. They state free to play, but there is no way to advance within their games unless you pay them. The "rewards" for completing extremely difficult levels are the same as the beginning levels, so there really is no reason to continue using in-game resources. Been playing one of their games for nearly 4 months and am still unable to compete in the arenas or progress very far in other areas. Very sad to see a potentially great game exploited like this. All one needs to do is look at their ratings from the android or os app sites to see that they are declining. They are down to a 4.0, and still descending. None of my ticket requests were ever answered. I had a problem, created a ticket, got a computer response immediately showing FAQs that had nothing to do with the issue. Then after several days the ticket would be closed out, and I would get a message to create another one if I still had problems. So I created another one. Then another one. Then another. Etc. None were ever answered. This, in itself, proves that Plarium cares nothing about the customers. They only want your cash. Please do not fall for this scam

charges made by a child with saved card that was boyfriends
I contacted them about charges on boyfriends card and explained a child did was told they would refund as you can see in enclosed messages now they just want to keep beating around the bush and say no such charges match when can see dates and charges I have match charges they charged this wasnt even my card they charged they should make enter 4 digit pin from card and dont and I can only imagine how many they do this to

Game : Plarium Play Pirates Tide of Fortunes Game Lost Plus Two bonus packages A) 10.49 & B) 10.55 Plus Taxes on both
Payment was taken from *** Credit Card A) 10.49 & B) 10.55 Plus Taxes on both Tried several times to get support them .. Instead I got Revdex.com Phone Number to file complant/// 7-/18 or 19 /2020 on both bonus package .

Account has been banned. 400$ spent in the past week. Need account unbanned or money refunded.
We discovered our child has been using our credit/debit cards without permission to play this game. While we had to rectify the issue with our banks we also let our child continue to play this game on the condition gift cards are used for purchasing so we can keep track and a limit on the spending. We just recently spent three gift cards totaling 400$ to spend on this game. However, it appears the account has been banned after using the gift cards. Please help us resolve this issue so our child can continue playing the game. We'd prefer this over getting a refund for the gift cards. If that is not possible, please refund what has been spent in the past week as it is not possible to access the game. Thank you.

Wrongly accused of refund abuse and account banned
I logged on to Plarium game :Raid Shadow Legends And noticed appeared that I was banned until 9-8-20 refund abuse. First of all ,I have NEVER been refunded ANYTHING in this game and have spent well over a 1000.00 playing this game!!!
I have sent notice to support and heard nothing back, this is now the 2nd time this company has screwed me. the deleted my account after 2 months of play and then I started this one and spent lots of money on it only to have it wrongfully taken away from me....I believe this to be theft by swindle. Since I can't get any response back.

My account reset started again
My correct character is *** lvl 28
Don't have ID number
Dear Friends pls help Sorry if im. Not
To smart pls instruct me

I dont know my ID character number
When I enter starter with this number and character which is wrong please delete this below see picture

My correct character the name is *** lvl 28 see picture

But I don't know the ID that when the game starts
So pls help me or someone call me to my mobile

I'm very sad my birthday was on 12 of May
And one day on the 15 I think I entered and
The game started from the beginning.

So I need you guys pls fix my account and delete the one
That is not ***.
If you need to call you

Pls see my Phone number here:
***

I hope I'm clear sorry but I'm can't play
For since that day on my account t
Because is not entering in the right one
Thank very much for you comprehension
But pls help me

Thanks ���

Plarium interrupts my gameplay dozens of times a day over a purported payment issue caused by their inability to connect with Google Play Services. I have filed at least six customer service requests with Plarium over a period of several weeks. Customer service is abysmal. The issue has not been resolved. I have even contacted Google Play Services. There is no issue on there end. I have continually checked PayPal. Palarium is being paid. I cannot recommend any Plarium product. It is a shame. The game is fun.

My account reset started again
My correct character is ***
Don't have ID number
Dear Friends pls help Sorry if im. Not
To smart pls instruct me

I dont know my ID character number
When I enter starter with this number and character which is wrong please delete this below see picture

My correct character the name is *** see picture

But I don't know the ID that when the game starts
So pls help me or someone call me to my mobile

I'm very sad my birthday was on 12 of May
And one day on the 15 I think I entered and
The game started from the beginning.

So I need you guys pls fix my account and delete the one
That is not ***.
If you need to call you

Pls see my Phone number here:
***

I hope I'm clear sorry but I'm can't play
For since that day on my account t
Because is not entering in the right one
Thank very much for you comprehension
But pls help me

Thanks ���

After spending money on Raid Shadow Legends, I was locked out of the game. Reinstalled and my progress was deleted. Plarium won't fix, refund, respond
I have spent money on the mobile game Raid Shadow Legends. After spending money, I was told to update the game. When I did update the game, I was locked out of the game and unable to sign in. I checked their server status and they were not experiencing problems. Meaning that the update was either corrupted data or it was corrupted in transmission. So I reinstalled the game and was immediately able to play. However, all of my characters, currencies, and progress was gone. I then went to the profile page where, for the first time I saw under the log in that anyone who doesn't have a Plarium ID cannot save progress even though my progress had been saved every time I exited the app. I did not make a Plarium ID prior to the update because when I was promoted by the game, it did not say progress couldn't be saved, but that I would be rewarded with in game items for doing so.
When I saw this information I searched the internet for cases where people had run into the same issue and found one that said he was able to get his progress back and then create a Plarium ID to prevent future problems. When I tried to do this I got an automated email response with multiple choices asking me to narrow down the issue. I did that and received another email basically stating the same thing. I replied with relevant information and was sent an even more vague email implying that I'm not submitting this issue under the right ticket. These emails also use words like account and profile interchangeably as to further confuse the issue. Now after replying to them a third time, they have not responded in almost 2 days. This is a borderline scam.

First I would advise to not play Plarium games at all but especially not Stormfall Rise of Balur. The customer service in this game is complete garbage. When a HUGE problem exist they tell you it's not a bug, move your thread out of the bugs forum into game discussion then don't visit the thread after more and more people complain about the same issues.

Issue #1. Game Moderators. Fire the lot, hire people who actually give a st about your company and giving people a good experience in your game. Your chat moderators ban me from posting your forum site that I started to fix a problem I will talk about later and other moderators in other global chats have not banned other players for the same thing. Not sure if this is people not doing their job, or outright racism. Also I don't think 4 or 5 moderators should be in the same league. We have no idea what perks they get for being an employee and being a part of a large league doesn't feel fair in our opinions. We have one moderator that just bans people to do it. I have seen three pages of bans with no one even talking.

Issue #2 Offensive all time Ranking cheaters. We have in Server 2 at least 10 accounts that have found a way to cheat the system. Every week there is Three taking the top 3 spots and not earning the sapphire rewards. There is a level 72 at # 28 all time offense ranking which cannot happen legitimately because even earning experience as low as you get they would be at least in the high 90's if not around 100. I also know that someone isn't going to just join the game and dish out thousands of dollars off the bat even 10 accounts of this. I am sure the players that they passed in ranking have put way more into the game and have played from the start. When asked to review said accounts payment history that is when any help at all stopped from Plarium employees. You need to fix this issue soon or you are going to lose a lot of players that spend money on your game especially since they are all gradually realizing you aren't looking into it. We have heard rumors that it is spreading to Server 1 &3 and that is really bad for you.

Issue #3. Fallen Warrior status. One of the accounts was hacked a week or so ago and they were slinging fireballs and people could not retaliate. Fallen Warriors are not something you want to be desecrated since they are players that have passed away. There should be no way to hack those, this tells me that your company is getting lazy. The castle is now not Fallen anymore which I think needs put back to how it was. There were people playing that know the player and had played with them for awhile.

Issue #4 This is more recent. I have noticed that the league development tourney and the gold pass names say default name, it doesn't even say what it is supposed to. You guys can't be that lazy can you?

When it's all said and done if I could give you 0 stars I would. Strive to be a better company, customer service should be invested in heavily especially since we as "investors" are being slighted at ever turn.

Inter-connectivity failures. All other programs on my PC and phone are fine. One of plariums license has expired and they have not rectified it.

I have spent thousands of dollars on this game (vikings, war of clans). The game has disconnected me multiple times. Other game, network and online services are fine. They refuse to respond.

https://plarium.com/forum/en/vikings-war-of-clans/583_technical-support/195419_w...⇄ />
https://krcdn.plarium.com/vikings/release/portal/index.html?v=1&lang=en&xdm_e=ht...⇄ />
Peer's Certificate has expired.

The app has had glitches causing loss of resources that were purchased. They have declined resolution repeatedly.
To understand fully you may need some understanding of the game, but I will advise as best I can.

On 4/10/20 I was playing the game. An event called Towers started. Plarium is having difficulties during this event where the targets either disappear, don't populate or (in my case) when you attack it, the game freezes. This has happened before, but a small wait is one thing. Essentially, the entire clan (dozens of people) saw their soldiers disappear and none of us were given the rewards for the attack. Not knowing this had happened right away (the deletion of troops). We attacked the towers three more times. Same results.

I contacted Plarium Support. They advised that this was a known "feature of the game" and that it was a waitlist. Not only is this not true, but based on other player's complaints, they know full well they have a serious problem here but are simply avoiding admitting it for fear of having to reimburse the money their game stole from us.

At this point I have quit the game, too many issues. However, I am still owed the price of the dismissed troops, the event loss, the boosts we wasted enhancing our troops, speed boosts for marches and star shards/rss for kills.

I contacted Google Play, however they said they do not issue any refunds if they are over 48 hours old and that I must contact the app developer. Unfortunately, they have refused any resolution at all. At this point, I am looking to have refunded my purchases back from 2/1/20. If this is not done, I do plan to dispute the charges with my bank if needed. I am worried about the legalities of doing so as this business is very blood thirsty if stories are to be believed about locking provider accounts/etc.

If is needed, I have access to:

1) Screen shots showing the stuck marches
2) Accounts from players reiterating my claims (as they suffered the same fate)
3) My complaints both to Plarium and Google
4) Screen shots of marches being stuck today
5) A long history of placing complaints to Plarium both about game play glitches and harassment, them never helping in any of the cases.

Please assist me in showing a big corporation, that cares not for the people they sell their product to, that they can't get away with this.

I still have access to the game and if necessary I can, most likely, replicate any of these things and send screenshots again if there is anything you wish to see to confirm the validity of my claim. Thank you for your assistance.

I made an IAP in *** and then tried to backup my account, accidentally deleting it. I haven't received a human response in over 40hrs
I made a purchase on 04/06/2020 at 1:57:32 PM EDT for $24.99 for the *** Gold Pass Season 1, order number GPA.*** through ***, paid with *** card ending in ***. The season started 02/12/2020 and I believe ended at some point on 04/07/2020 or 04/08/2020. I expected to have over 24 hours to progress through the battle pass and gain in-game benefits. At approximately 11:00:00 PM EDT on 04/06/2020, attempting to secure my account by linking it with a Plarium account, I ended up wiping the account data on my phone. I verified that the account still existed in-game and retrieved what information I could to provide and sent a support ticket #*** at approximately 11:39 PM EDT on 04/06/2020. I received an immediate automated reply giving FAQ and saying the account could be restored with the nickname, ***, that I had provided. Approximately 10 hours later (9:01 AM EDT 04/07/2020, dated 16:01 EEST 04/07/2020) I received a reply from Andie saying their may be delays processing requests and providing the same FAQs provided earlier. Absent any further reply, I sent a note that the problem was still outstanding and asking for some compensation, as well as specifying how this was addressed in the FAQ and providing the requested nickname: *** on 04/07/2020 at 6:36 PM EDT. I still haven't received any reply addressing any issues raised and it seems like much of the benefit of the purchase is lost.

Plarium Games developers have no desire to correct the problem with automated game bots-believed to be created by its developers raises concerns.
1). Fraudulent business practices? First of all, lets discuss the Russian clans massive useage of thousands of these bots on every game server. These bots can do EVERYTHING, that, a player can do- all you need to do, is either buy the bot, which was once on its own webpage "vikingbot.org"- or, alternatively, program a script to play the games 24/7-- which would explain last logins on player profile pages being posted at sometimes 100+ weeks since last log in.. Nevertheless, those accounts have effectively trained troops, attacked, produced BILLIONS of rss that its taken me and countless other players two years to reach 1/3 of their total, and all without any type of clan help clicks, or gain in influence. These bots are literally EVERYWHERE. They support what I originally, believed to be a cheaters account-doing all of the farming for the most valuable item in the game-resources, which are then placed in the cheaters account by an attack programmed to occur when the desired amount of resources have been accumulated--the helper bots, can now do so much more, than they did last year. Coincidentally, as actual paying customers, gained toiled after and pricey influence, arriving close to the russian clans using the developers bots, the game would then, be updated, to "improve" gameplay, and add yet, even more items to acquire for certain upgrades, that can only be done, with a brand new in game currency-- soul shards-- received from killing troops in foreign kingdoms- -and could only be upgraded once the players buildings had reached close to maximum level -- which has also been changed at least twice in the last two years. There were new buildings created for troops knowlege-- that costs a player billions of rss and many many weeks to reach completion-- that appeared over a series of updates.. each military statistic was added separately-- and each troop type would be followed by a 100% increase in cost for the next troop type to be completed-- there are six troop types. Still, the worst part of all of this new quest for military strength, is two-fold. Completing this knowlege at such a high cost to its players, doesn't do anything at all for your troops or any of the competitions scores. I have noticed NO IMPROVEMENT to my military in two years. Countless hours and lots of hard earned cash, are being exploited-for the benefit of the company itself. Moving the complaint back to the russian clans BOT/or/plariums developed scheme of computer fraud, subject-I considered, all the observations and experiences of my clans individuals before revealing the hard core truth about their game- which, will most likely be hidden from future victims of consumer fraud, that come to this website, to seek information specifically detailing the massive use of bots by the russian clans, while plariums support team adamantly, denies the allowance or knowlege of their abuse of services, in their forums-- requesting coords and screenshots of a suspected bot.That request is impossible to adequately fulfill, given the number of bots. Why would plarium not disclose the fact that their developers helped create the vikingbot, and indeed, have been allowed to continue to use them, by the thousands. The once believed "cheater", never needs to buy ANYTHING from the individually selected bank offers per actual paying player. (which, are thrown at us, appearing to be the same pkg-but, upon further investigation, have been adjusted to control the progress of selected players growth-- I have screenshots of this). WHY would plarium support claim to not allow bots when responding to paying consumers in their forum -but, not mention it in their terms of use? WHY would the website vikingbot.org state that they have exclusive permission from plarium, to sell their bot to its players and give these players a free pass to progression, and alter the game to make paying customers growth impossible? One answer comes to mind-Plarium is a fraud.

I have sent in multiple support tickets for a problem within the game, which is only responded to by their generic "read our faq" response. Please fix
I have spent over $200.00 on this game over the last 3 months and plan on spending more. I have been attempting to gain the Rotos fusion which require a lot of energy and potions which I have also spent money on over the last week. I would currently have the fusion completed if I was not missing a character which I should have from the event it was in. (Cudgeler from the champion training event). It said I collected the character but is not in my inventory or in my fault. All I want is the Cudgeler to complete the event not asking for any refunds. Here is my game ID #

I submitted two support tickets with Plarium over the last 2 months. Last was on 2/17/20 and I only get automated responses, no resolution.
The game is so bad it crashes all the time and even if you try to go to the support tab, it wont load on any of my devices. They have deleted champions that I spent lots of money on and won't even respond to my support ticket asking them why my champs disappeared.

Lack of customer service. Or no customer service
My account disappeared within a couple hours after I logged off. So I followed the directions and created a support ticket. I received a generic email response and again followed what they informed me to do. But my account does not exist according to the auto response. Even tried to reset my plarium password. They told me I had to create a Plarium account in order to play cross platforms. For one, I do play cross platforms, obviously I must have a Plarium account. But days later. I have heard nothing. And if I never spent money on this "service" or mobile game. Oh well. But I now have lost a decent amount. Their lack of service is not acceptable. And I still do not have any heads up on my account.

I,ve had almost 7 hundred dollars of fraudulant charges on my credit card from this game that I did not purchace.
12/3 32.75, 12/03 60.04, 12/2 131.01, 12/6 65.50, 12/06 54.59 11/18 27.29, 11/12 5.45, 10/31 70.95, 10/31 32.74 the one charge that was authorized was the 5.45 dollar charge all others fraudulent that's 474.86 that was bilked from my credit card now I've looked on line for a support phone to resolve this and there is none posted that I can find this leads me to believe this is a scam company. I have canceled my credit card to stop this.

Sub-par product with ZERO customer service. Company refuses to respond to most support requests in any meaningful way.
Plarium makes various mobile games featuring microtransactions. Their mobile game, Raid Shadow Legends,s from multiple issues on mobile devices. These issues cause excessive numbers of freezes and crahses which in turn, directly cause players to lose items which were purchased via microtransactions. Support requests are by and large ignored. On the rare occasion you do get a response, it's a week late and a scripted reply that has no bearing on the issues reported. On the even rarer occasion when a human responds (again, 1 week or longer), the responses range to "thanks for the feedback" to "why don't you just use your computer to play our MOBILE game instead. I have documented all attempts at contact and will include them as soon as possible

Plarium games, - worst customer service and outright robbery - I had the worst experience I ever had as a customer in my life in this game, not only did I not get what the ads said I would get, but they also overbilled me and the game had numerous bugs, kept crashing and when I reported the bugs, I was treated like dirt, they sold me boosts that did not work, tasks, claimed 2500 in package got 500, nothing was as it was advertised, and when I reported the bugs they basically called me a liar, I have never in my life had to dispute charges or been robbed in the way this game robbed me, so BEWARE and I do hope this page is able to be seen before anyone click on that game, so they too do not become victims like all the people in here did, the game never worked right and had so many bugs and things did not work right, it was unplayable, even when reporting the bugs, their own support would not accept the log files they required and the never sent a receipt of purchase or the items I purchased to my email tho they wanted receipts when I asked them to send me copies of the purchases, not only was the support the worst with bad ethics, but they continued to try to get away with billing me even tho I could not play the game