Plastc, Inc.

We have spoken to this customer on several occasions regarding his order with usHe did place an order with us - order *** - on ***We are a stacompany that is currently accepting preordersThis was clearly communicated to the customer at that timeWhen he placed his order, we were
projected to begin shipping in *** ***That timeline shifted and we updated all of our customersWe provide public updates, all of which can be viewed here www.plastc.com/blogWhen *** spoke with this customer on *** she apologized for the recent delay and advised of our new shipping timeline, which is Q*** *** became very upset and rude*** communicated our cancellation and refund policy to him - which allows him to cancel his order for full refund at any timeHe declined to cancel his order multiple timesShe then escalated his issue to another member of our team who contacted our CEO and asked him to reach out to *** ***Our CEO has since emailed *** *** and to my knowledge has received no response

We allow all customers to cancel their order for a full refund any time before the order ships*** provided us with the information we needed to cancel and refund the order on ***On that day we advised him it would take 15-business days for him to see the refund on his endThat means
he should expect the refund by ***The refund was processed on our end within that time frame and the user was provided with the refundWe have talked to him on several occasions and advised him on the status and assured him the refund would be receivedI personally followed up with him on *** and have not received a responseOur merchant service account has confirmed the user received the refund

Both our social media team and customer service team have responded to this customer.