Initial Business Response / [redacted] (1000, 7, 2015/08/24) */ Contact Name and Title: Angel C***, Office Manage Contact Phone: [redacted] Ext [redacted] Contact Email: ***@plasticrevolutions.com We have received loads of mixed scrap plastics from this vendor from 1/28/until 5/19/This particular load of material was unsolicited and was delivered to our receiving dock without a purchase orderCommodity pricing has been falling drastically this year worldwide; therefore, in the absence of a purchase order or any other written pricing agreement, the material only weight (packaging weight is deducted) was paid at fair market valueThe weight for payment was derived from the scale ticket provided by our on-site certified truck scaleCheck # [redacted] was mailed July 17, in the amount of $1,to the address reflected in this complaintIt is either being held or is lost in the mail as it has not cleared our bankThis check will be cancelled and reissuedTo date his vendor has not submitted an invoice or contacted our business office to notify us of any problem Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted Emily K [redacted] on the May of 14th prior to delivering my loadAs a routine for years I've done, contacted Her and set a delivery scheduleShe gave me the P.O # [redacted] and told me that the company has the record of my delivery, and she don't need to send me a P.o to my e-mail since I am a regular customer.Over a month went by and the check was never deliveredI constantly stayed in touch with Emily K***From the check lost, to I send the check to you but wrong address, that's the game Emily played with me for over a month.Then, suddenly the price went downAfter I explained to her about the price I was getting about the pound, she apologize and told me that she don't know what she was thinking, that I was rightThen after I didn't receive the check I called her again and she told me about the price drop again, I asked her to speak with her manager she will never give me access to themShe said I will contact my boss and give you call back, and she will not return the callsWhen I call her she said that my Boss said that is the priceSo by the [redacted] words the upper management was aware of the situation, but never once tried to take action to call a customer who is being unsatisfied or have a concern, or try to see what is going onI called Dee P***(Plant Manager), few times but never got to talk to Him, no answerI have a record of text message, that Emily made me aware of the price on July 10, almost two months after my deliveryOn the May of 19th I contacted [redacted] that the delivery is on time( Phone record), then I send the loadIf I run a business I will make sure that I will let my customers knows about the changes on the price, and not surprise themI do have the p.o # Emily gave me, I won't just send a load without contacted someone, and it doesn't make it right after almost two months to surprise customers about the price dropped, from cent to cent, ( That's a 60% drop)The check is being held by me until the investigation is doneI depend yearly on this money, I work hard on this loadsI hope that the justice will be serve, because Emily K [redacted] done me wrong for years and especially this year Final Business Response / [redacted] (4000, 11, 2015/08/31) */ Please provide a copy of the written purchase order or purchase agreement to ***@plasticrevolutions.com Final Consumer Response / [redacted] (450, 17, 2015/10/21) */ From: [redacted] @comcast.net (mailto: [redacted] @comcast.net) Sent: Wednesday, October 21, 12:PM To: [redacted] Subject: Re: Revdex.com Case# XXXXXXXX I would like to announce the agreement reached between me Wendy R [redacted] and Plastic Revolution ,incI see no reason to going further with the case, since Plastic Revolution fulfilled my request I would like to thank Revdex.com for a fair investigation on both sides; I also like to thank the Management of Plastic Revolutions ,inc for playing their role as an Company and taking time to understand better their employee and the concern of the consumer Thanks, Wendy R [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/08/24) */ Contact Name and Title: Angel C***, Office Manage Contact Phone: [redacted] Ext [redacted] Contact Email: ***@plasticrevolutions.com We have received loads of mixed scrap plastics from this vendor from 1/28/until 5/19/This particular load of material was unsolicited and was delivered to our receiving dock without a purchase orderCommodity pricing has been falling drastically this year worldwide; therefore, in the absence of a purchase order or any other written pricing agreement, the material only weight (packaging weight is deducted) was paid at fair market valueThe weight for payment was derived from the scale ticket provided by our on-site certified truck scaleCheck # [redacted] was mailed July 17, in the amount of $1,to the address reflected in this complaintIt is either being held or is lost in the mail as it has not cleared our bankThis check will be cancelled and reissuedTo date his vendor has not submitted an invoice or contacted our business office to notify us of any problem Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted Emily K [redacted] on the May of 14th prior to delivering my loadAs a routine for years I've done, contacted Her and set a delivery scheduleShe gave me the P.O # [redacted] and told me that the company has the record of my delivery, and she don't need to send me a P.o to my e-mail since I am a regular customer.Over a month went by and the check was never deliveredI constantly stayed in touch with Emily K***From the check lost, to I send the check to you but wrong address, that's the game Emily played with me for over a month.Then, suddenly the price went downAfter I explained to her about the price I was getting about the pound, she apologize and told me that she don't know what she was thinking, that I was rightThen after I didn't receive the check I called her again and she told me about the price drop again, I asked her to speak with her manager she will never give me access to themShe said I will contact my boss and give you call back, and she will not return the callsWhen I call her she said that my Boss said that is the priceSo by the [redacted] words the upper management was aware of the situation, but never once tried to take action to call a customer who is being unsatisfied or have a concern, or try to see what is going onI called Dee P***(Plant Manager), few times but never got to talk to Him, no answerI have a record of text message, that Emily made me aware of the price on July 10, almost two months after my deliveryOn the May of 19th I contacted [redacted] that the delivery is on time( Phone record), then I send the loadIf I run a business I will make sure that I will let my customers knows about the changes on the price, and not surprise themI do have the p.o # Emily gave me, I won't just send a load without contacted someone, and it doesn't make it right after almost two months to surprise customers about the price dropped, from cent to cent, ( That's a 60% drop)The check is being held by me until the investigation is doneI depend yearly on this money, I work hard on this loadsI hope that the justice will be serve, because Emily K [redacted] done me wrong for years and especially this year Final Business Response / [redacted] (4000, 11, 2015/08/31) */ Please provide a copy of the written purchase order or purchase agreement to ***@plasticrevolutions.com Final Consumer Response / [redacted] (450, 17, 2015/10/21) */ From: [redacted] @comcast.net (mailto: [redacted] @comcast.net) Sent: Wednesday, October 21, 12:PM To: [redacted] Subject: Re: Revdex.com Case# XXXXXXXX I would like to announce the agreement reached between me Wendy R [redacted] and Plastic Revolution ,incI see no reason to going further with the case, since Plastic Revolution fulfilled my request I would like to thank Revdex.com for a fair investigation on both sides; I also like to thank the Management of Plastic Revolutions ,inc for playing their role as an Company and taking time to understand better their employee and the concern of the consumer Thanks, Wendy R [redacted]