Our apologies, it appears that an agent misspokeWe did receive your forms on We have advised our chargebacks team to see if they can expedite this claim but we are not able to guarantee it If [redacted] has not received her temporary credit by 10/**, please advise us at [redacted] or ###-###-#### Please note that this credit is only temporary and per regulations we have up to days to research the disputes further and may decline the diputes if found to not be fraudulent
We are mandated by [redacted] and our issuing bank to review any and all purchase returns on accounts in which a purchase was never made It is best practices in the financial industry that any credit to an account (in this case called an excessive credit) that we need to see the purchase receipt in order to allow the credit This cardholder in fact had two of these purchase returns on his account for which he cannot provide the purchase receipt In order to release this account, the merchant will have to force a purchase transaction to remove the funds from the account ($and $450) We apologize that this is an inconvenience but we are not able to release the account until that time If the cardholder has any further questions, he can contact [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The 10th Business Day would be tomorrow, 10/** The dispute form was faxed and received on Saturday 10/*, and should have been received right at the beginning of business on 10/* In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This account was blocked due to sharing an address with another card on file that had an excessive credit loaded onto the card We did indeed receive the fax this morning, but it appears that the fax cut off and we were not able to see the ID, SSN or utility bill / lease Please refax the documents and we will push to have this account reopened asapWe apologize for the inconvenience but this is ultimately done in order to assure the account is not compromised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would just like a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I finally did hear back from the company and they helped me to reset my account so I could cancel the EFT from happening again in the futureI already contacted my bank to get them to reverse the earlier chargeSo as far as I can tell, the problem is resolved, even though I hadn't heard back from them yet in reference to complaint ID [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This person who is writing the Revdex.com is not understanding the issue There was an Amazon credit to the account When I look to get my money from the Amazon deposit, the account was negative If you do not owe me nothing, why is my account in negative balance, why is not in zero balance Why did I not receive my Amazon funds???? That money is not yours but mines, even the agents were confused because they even said, the account went negative all of a sudden when the day before it was a credit on my account This makes no senseI have documents from your company crediting my account so why is it negative????? You accused me of a dispute when charges were clearly made in another stateHow can I make these charges when I live and work in a different state??? You are not addressing the issue and not telling me on why I was not able to obtain my money when the account was positive with a credit: Credit Amazon.com Marketplac +$ If I do not owe any money, why was I not able to obtain the funds which was the last deposit I want my money that belongs to me which is $ This company is clearly ripping me offIf you are confused, please have someone works on this matter, thank you!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We understand [redacted] 's frustration but we are regulated by [redacted] to follow their dispute process As the transactions were still pending, we can't dispute them as they may "drop-off" the account The $purchase did just that We have initiated disputes for the other three transactions and have emailed [redacted] a dispute form to use in order to complete the dispute Please note that the dispute process can take up to days to complete but [redacted] should receive temporary credits within business days Please fill ou the form for each transaction in order to expedite the process
[redacted] is correctThere were memos on the account that once her documents were received, the card was to be shipped And, she should have been offered expedited shippingThis was missed and we apologize for the inconvenience to [redacted] We have reversed the $replacement card fee and [redacted] 's card was shipped on 11/*/
We apologize for an inconvenience that [redacted] has incurred The PIN is given at the time of activation, but only if it is the cardholder (i.ethe teen) that has called in and verified their customer service access code, not the parent This is for the security of the cardholder That being said, it appears that the cardholder has not created his online account yet at [redacted] The cardholder's unique enrollment code is [redacted] Once done, the teen will have access to their online account, mobile app, and will create a customer service access code with which he can call to received his PIN All call fees have now been reversed on this account as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Lies and more liesThe person who shares the same address with me is my husband, whose card was blocked as well, but unblocked immediately after he calledBy the way [redacted] card Rep told him that it was blocked because canceled [redacted] charges and not due to the the big load of moneyMoreover, I see no connections between my husband's load of money and my card that only has 300$ by the way in savings [redacted] card was aware that we are married since October 2013, when they first blocked my card and requested to fax identification documents Furthermore, the [redacted] card response did not provide all details, which are: On October **, I have faxed my identification documents together with my lease to number to change my addressMy address was changed successfully the next day around 10:amAround 11:am [redacted] forwarded these documents to their Fraud Department, which the rep I talked to on Friday confirmed and said that I should not worry and my card will be unblocked by MondayJust to make sure I faxed the same documents again later on FridayOn Saturday I spoke to the Rep again and she told me that the rep I talked to before gave a wrong info and the block cannot be lifted off on on the weekend and I should wait until MondayHowever, she confirmed that the [redacted] forwarded the docs and that it should be unblocked on Monday or Tuesday the latestOn Sunday I spoke to the [redacted] and she was unable to provide the reason behind blocking my card, but said the same thing:wait until Monday and it should be unblocked Monday comes and at 11:00am my card is still blockedI call [redacted] again and they tell me that the fax I sent to them was cut offJust ridiculous, considering the fact that it has been sent to them by both me and their own [redacted] I was mad beyond any words, but faxed the docs again at 11:10am or so, but my fax failed due to the problem with [redacted] or [redacted] fax machine issueI called the [redacted] again and they told me that the machine was out of paper and asked me to fax it againI didI faxed it more times (see attachements) with the same resultI called [redacted] again and finally after the hold for like minutes they told me that they will email these docs themselves to [redacted] Fraud DepartmentWhen I asked how long it would take - they said - around hoursAre you kidding me? I have my card blocked for over hours, it is their fault it is still blocked and they tell me to wait hours?! They should jump on this issue and unblock it right awayThat's what companies who care about their customers usually doI cannot wait hoursI need to pay for my [redacted] purchase before it is too late and the non payment strike has been issued against my accountI am beyond madWho is going to compensate hours off work to handle this issue? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It could possibly be that the funds will be returned tomorrowBut the fax was logged on 10/ [redacted] (Monday) and business days from that date is 10/**We will do all we can with the chargebacks team to expedite this request for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Unfortunately we are not able to do that. This was a purchase made, we do not hold the funds. [redacted] received the money. If [redacted] would like to start a dispute we have attached the dispute form for her but be advised that most likely the dispute process will have the same outcome. We recommend that [redacted] use the PINs provided and paid for.
After reviewing this account, it appears that all issues have be rectified [redacted] had received the forms but was unaware when she contacted us All four disputes have been initiated And though the full dispute process can take up to days, [redacted] should receive temporary credits within business days (from receipt of the dispute forms on 3/**) Please note that these credits are only temporary and may be reversed if deemed undisputable after the full dispute process is complete The $express shipping fee and $card replacement fee were already reversed per the terms and conditions
We have explained to [redacted] multiple times since July that we do not owe her any funds She spent funds on her account that were temporary credits for disputes that were later reversed due to our finding with the merchants But, in order to close this Revdex.com complaint, we will be sending [redacted] a check for the amount of $ She can expect the check within days
We are regulated by the federal government to no longer allow tax returns on prepaid cards that are not in the cardholder's name These multiple loads need to be returned to the *** This can take up to weeks for the [redacted] to complete Do to this activity, we must receive the cardholder's ID, SSN and utility bill to release the account once the funds are removed There is no memo on the account that a fax has been received Please fax this to ###-###-#### for verification We have reversed the $monthly fee that was charged for March
Our apologies, it appears that an agent misspokeWe did receive your forms on We have advised our chargebacks team to see if they can expedite this claim but we are not able to guarantee it If [redacted] has not received her temporary credit by 10/**, please advise us at [redacted] or ###-###-#### Please note that this credit is only temporary and per regulations we have up to days to research the disputes further and may decline the diputes if found to not be fraudulent
We are mandated by [redacted] and our issuing bank to review any and all purchase returns on accounts in which a purchase was never made It is best practices in the financial industry that any credit to an account (in this case called an excessive credit) that we need to see the purchase receipt in order to allow the credit This cardholder in fact had two of these purchase returns on his account for which he cannot provide the purchase receipt In order to release this account, the merchant will have to force a purchase transaction to remove the funds from the account ($and $450) We apologize that this is an inconvenience but we are not able to release the account until that time If the cardholder has any further questions, he can contact [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The 10th Business Day would be tomorrow, 10/** The dispute form was faxed and received on Saturday 10/*, and should have been received right at the beginning of business on 10/* In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This account was blocked due to sharing an address with another card on file that had an excessive credit loaded onto the card We did indeed receive the fax this morning, but it appears that the fax cut off and we were not able to see the ID, SSN or utility bill / lease Please refax the documents and we will push to have this account reopened asapWe apologize for the inconvenience but this is ultimately done in order to assure the account is not compromised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would just like a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I finally did hear back from the company and they helped me to reset my account so I could cancel the EFT from happening again in the futureI already contacted my bank to get them to reverse the earlier chargeSo as far as I can tell, the problem is resolved, even though I hadn't heard back from them yet in reference to complaint ID [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This person who is writing the Revdex.com is not understanding the issue There was an Amazon credit to the account When I look to get my money from the Amazon deposit, the account was negative If you do not owe me nothing, why is my account in negative balance, why is not in zero balance Why did I not receive my Amazon funds???? That money is not yours but mines, even the agents were confused because they even said, the account went negative all of a sudden when the day before it was a credit on my account This makes no senseI have documents from your company crediting my account so why is it negative????? You accused me of a dispute when charges were clearly made in another stateHow can I make these charges when I live and work in a different state??? You are not addressing the issue and not telling me on why I was not able to obtain my money when the account was positive with a credit: Credit Amazon.com Marketplac +$ If I do not owe any money, why was I not able to obtain the funds which was the last deposit I want my money that belongs to me which is $ This company is clearly ripping me offIf you are confused, please have someone works on this matter, thank you!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We understand [redacted] 's frustration but we are regulated by [redacted] to follow their dispute process As the transactions were still pending, we can't dispute them as they may "drop-off" the account The $purchase did just that We have initiated disputes for the other three transactions and have emailed [redacted] a dispute form to use in order to complete the dispute Please note that the dispute process can take up to days to complete but [redacted] should receive temporary credits within business days Please fill ou the form for each transaction in order to expedite the process
[redacted] is correctThere were memos on the account that once her documents were received, the card was to be shipped And, she should have been offered expedited shippingThis was missed and we apologize for the inconvenience to [redacted] We have reversed the $replacement card fee and [redacted] 's card was shipped on 11/*/
There was nothing in the response denial from [redacted] so we have no action here to take
We apologize for an inconvenience that [redacted] has incurred The PIN is given at the time of activation, but only if it is the cardholder (i.ethe teen) that has called in and verified their customer service access code, not the parent This is for the security of the cardholder That being said, it appears that the cardholder has not created his online account yet at [redacted] The cardholder's unique enrollment code is [redacted] Once done, the teen will have access to their online account, mobile app, and will create a customer service access code with which he can call to received his PIN All call fees have now been reversed on this account as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Lies and more liesThe person who shares the same address with me is my husband, whose card was blocked as well, but unblocked immediately after he calledBy the way [redacted] card Rep told him that it was blocked because canceled [redacted] charges and not due to the the big load of moneyMoreover, I see no connections between my husband's load of money and my card that only has 300$ by the way in savings [redacted] card was aware that we are married since October 2013, when they first blocked my card and requested to fax identification documents Furthermore, the [redacted] card response did not provide all details, which are: On October **, I have faxed my identification documents together with my lease to number to change my addressMy address was changed successfully the next day around 10:amAround 11:am [redacted] forwarded these documents to their Fraud Department, which the rep I talked to on Friday confirmed and said that I should not worry and my card will be unblocked by MondayJust to make sure I faxed the same documents again later on FridayOn Saturday I spoke to the Rep again and she told me that the rep I talked to before gave a wrong info and the block cannot be lifted off on on the weekend and I should wait until MondayHowever, she confirmed that the [redacted] forwarded the docs and that it should be unblocked on Monday or Tuesday the latestOn Sunday I spoke to the [redacted] and she was unable to provide the reason behind blocking my card, but said the same thing:wait until Monday and it should be unblocked Monday comes and at 11:00am my card is still blockedI call [redacted] again and they tell me that the fax I sent to them was cut offJust ridiculous, considering the fact that it has been sent to them by both me and their own [redacted] I was mad beyond any words, but faxed the docs again at 11:10am or so, but my fax failed due to the problem with [redacted] or [redacted] fax machine issueI called the [redacted] again and they told me that the machine was out of paper and asked me to fax it againI didI faxed it more times (see attachements) with the same resultI called [redacted] again and finally after the hold for like minutes they told me that they will email these docs themselves to [redacted] Fraud DepartmentWhen I asked how long it would take - they said - around hoursAre you kidding me? I have my card blocked for over hours, it is their fault it is still blocked and they tell me to wait hours?! They should jump on this issue and unblock it right awayThat's what companies who care about their customers usually doI cannot wait hoursI need to pay for my [redacted] purchase before it is too late and the non payment strike has been issued against my accountI am beyond madWho is going to compensate hours off work to handle this issue? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It could possibly be that the funds will be returned tomorrowBut the fax was logged on 10/ [redacted] (Monday) and business days from that date is 10/**We will do all we can with the chargebacks team to expedite this request for [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Unfortunately we are not able to do that. This was a purchase made, we do not hold the funds. [redacted] received the money. If [redacted] would like to start a dispute we have attached the dispute form for her but be advised that most likely the dispute process will have the same outcome. We recommend that [redacted] use the PINs provided and paid for.
After reviewing this account, it appears that all issues have be rectified [redacted] had received the forms but was unaware when she contacted us All four disputes have been initiated And though the full dispute process can take up to days, [redacted] should receive temporary credits within business days (from receipt of the dispute forms on 3/**) Please note that these credits are only temporary and may be reversed if deemed undisputable after the full dispute process is complete The $express shipping fee and $card replacement fee were already reversed per the terms and conditions
We have explained to [redacted] multiple times since July that we do not owe her any funds She spent funds on her account that were temporary credits for disputes that were later reversed due to our finding with the merchants But, in order to close this Revdex.com complaint, we will be sending [redacted] a check for the amount of $ She can expect the check within days
We are regulated by the federal government to no longer allow tax returns on prepaid cards that are not in the cardholder's name These multiple loads need to be returned to the *** This can take up to weeks for the [redacted] to complete Do to this activity, we must receive the cardholder's ID, SSN and utility bill to release the account once the funds are removed There is no memo on the account that a fax has been received Please fax this to ###-###-#### for verification We have reversed the $monthly fee that was charged for March