Platinum Auto Detailing Ltd.

Initial Business Response / [redacted] (1000, 9, 2016/09/17) */ [redacted] [redacted] The renter, [redacted] , and I have been in contact with each other through emailsI tried to get statements from those involved During my emails with [redacted] , I learned he has a safe boating courseI also learned he did not disclose his wifes' fear of water, as outlined in the waiver [redacted] signed the waiver accepting responsibility for the canoe and the actions of him and his wife [redacted] was not forced to pay for the boatI told him he was responsible for the boat and if he walked away, I would have to call the police to deal with the matter [redacted] was not alone that dayHe had another couple with him in a separate canoe [redacted] would have had at least a half kilometer of clear vision of any boat approaching himI cannot understand how [redacted] did not see or hear the boat approachingThe other couple saw the boat and turned around in timeIf [redacted] wants his money back, he should go after the operator of the boat that swamped him and ***, who told him to let go of the boat One of the rescuers, ***, told me he and the fellow in the other canoe, **, spent four and a half hours searching the area the canoe sunk, the following day [redacted] told me he used his fish finder in the area to look for the canoeHe also told me, the fish finder could spot anything even if the bottom was covered in weeds I have been in contact with a member of [redacted] and a member of [redacted] I asked the [redacted] to send a person out to inspect my businessI was found to be compliant [redacted] wanted to blame me for renting boats that sinkI have explained to him that he should contact the manufacturer about thatHe did not require the sales receipt to get this informationI explained to [redacted] that I purchased the boats from a major Canadian retailer and assume if the boats are legal for sale, they must conform to some standard We have had customers flip canoes over before, usually because they were messing aroundNone have sunkOut of the thousands of rentals we have had over our years, this is the first time a boat has sunk [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/09/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted]

Initial Business Response /* (1000, 9, 2016/09/17) */
[redacted]
...

[redacted]
[redacted]
The renter,[redacted], and I have been in contact with each other through emails. I tried to get statements from those involved.
During my emails with[redacted], I learned he has a safe boating course. I also learned he did not disclose his wifes' fear of water, as outlined in the waiver. [redacted] signed the waiver accepting responsibility for the canoe and the actions of him and his wife. [redacted] was not forced to pay for the boat. I told him he was responsible for the boat and if he walked away, I would have to call the police to deal with the matter.
[redacted] was not alone that day. He had another couple with him in a separate canoe. [redacted] would have had at least a half kilometer of clear vision of any boat approaching him. I cannot understand how[redacted] did not see or hear the boat approaching. The other couple saw the boat and turned around in time. If[redacted] wants his money back, he should go after the operator of the boat that swamped him and [redacted], who told him to let go of the boat.
One of the rescuers, [redacted], told me he and the fellow in the other canoe, **, spent four and a half hours searching the area the canoe sunk, the following day. [redacted] told me he used his fish finder in the area to look for the canoe. He also told me, the fish finder could spot anything even if the bottom was covered in weeds.
I have been in contact with a member of [redacted]. and a member of [redacted]. I asked the [redacted] to send a person out to inspect my business. I was found to be compliant.
[redacted] wanted to blame me for renting boats that sink. I have explained to him that he should contact the manufacturer about that. He did not require the sales receipt to get this information. I explained to[redacted] that I purchased the boats from a major Canadian retailer and assume if the boats are legal for sale, they must conform to some standard.
We have had customers flip canoes over before, usually because they were messing around. None have sunk. Out of the thousands of rentals we have had over our 5 years, this is the first time a boat has sunk.
[redacted]
Initial Consumer Rebuttal /* (2000, 11, 2016/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted]