Platinum Auto

Revdex.com S County Rd 5, Ste Fort Collins, CO [redacted] Dispute Resolution and Ad Review Counselor RE: ID # [redacted] 3/31/2016We have already stated our position on this matter and provided all documentation of factOur company does not pay for customers' aftermarket warranty deductiblesWe've sold over a hundred aftermarket warranties and this is the only customer who has contacted us and demanded that we pay their deductibleWe understand that this customer is frustrated but our business policies and the documents we require customers to sign are in place for a reasonWe regret the fact that this customer stated they felt we were "making them out as di***nest° because that's not correctWe are not accusing them of being di***nest, we are only stating factWe've appreciated their business each time they've purchased a vehicleWe appreciate this customer and we have went out of our way to accommodate their needs each time they've been to our business to purchase a vehicle, but we cannot continually accommodate someone just because they're claiming "a former employee said so"Once again, the customers signed two individual documents acknowledging that our company is not responsible for repairsOur vehicles are sold "AS IS"The "Buyers Guide" clearly states; "AS IS — No warranty." "You will pay all costs for any repairs" The dealer assumes no responsibility for any repairs regardless of any oral statements about this vehicle." The aftermarket warranty receipt dearly states: "By signing below, YOU acknowledge that YOU have read and accept the provisions of the contract as a complete statement of YOUR coverage and rights and that YOU are not relying on any writings other than this contract nor any other representations or promises." As stated in our previous response, we've went above and beyond to help this customer with this misunderstanding by paying their deductible on their first repair, which we were under no obligation to doWe now consider this matter closedTom K*** Owner, Platinum Auto 4001A SDouglas Hwy Gillette, WY [redacted] ***

Revdex.com S County Rd 5, Ste 100Fort Collins, CO [redacted] Dispute Resolution and Ad Review CounselorRE: ID [redacted] 3/22/2016Recently, the customer brought their vehicle to [redacted] for a repairThe customer expressed to our company (Platinum Auto) that a former sales manager had promised her that the $"deductible" portion of her aftermarket warranty would be paid if aftermarket warranty repairs were performed at [redacted] , a repair ***p adjoined to our business.Our company does not pay for customers' aftermarket warranty deductiblesHowever, as a courtesy, we paid this customers deductible on their first repair to ***w good faith and keep the customer satisfied.More recently, the customer called [redacted] for a second aftermarket warranty repairThe customer told [redacted] that "Platinum Auto will be paying the deductible once again" [redacted] informed the customer that they would need to talk to Platinum Auto about this [redacted] then contacted us and we informed them that we would not be paying for any further deductibles for this customer.The customer then called our company demanding that we pay their deductible again and claimed that we agreed to pay the deductible forever on all repairsOur company informed the customer (once again) that this is not the case.when the customer purchased their vehicle and an aftermarket warranty at our dealership, the customers signed an aftermarket warranty receipt (copy attached) that clearly states: "By signing below, YOU acknowledge that YOU have read and accept the provisions of the contract as a complete statement of YOUR coverage and rights and that YOU are not relying on any writings other than this contract nor any other representations or promises." The customers also signed a "Buyers Guide" (copy attached) that clearly states:"AS IS — No warranty." You will pay all costs for any repairsThe dealer assumes no responsibility for any repairs regardless of any oral statements about this vehicle."Platinum Auto takes pride in our exceptional customer service and has went above and beyond to help this customer with this misunderstandingIf you have any additional questions feel free to contact me at the storeThank you for contacting us regarding this matterTom K***Owner, Platinum Auto 4001A SDouglas Hwy Gillette, WY [redacted] ***

[redacted] Rasmussen RE: Dispute [redacted] August 13, Platinum Auto sold a vehicle to [redacted] and [redacted] on or about June 22, Their claim of any warranty is falseYou will see in the enclosed documents [redacted] signed documents specifically stating this factThey also traded a [redacted] Pickup in on this vehicle they purchased which Platinum Auto paid off for them as part of the deal in the amount of $19,to [redacted] ***This was paid off on July 2, 2015.On or about July 7th Platinum Auto received a phcall about the transmission going out of the truck in Missouri while they were towing a large trailer hauling their personal belongings to Virginia where they informed us they were movingWe then explained to them that they purchased the vehicle "as is" with no warrantyWe offered an extended warranty to them at the time of the sale but they refused to take that optionThey have been calling and threatening us on multiple occasions since that time with attorneys ect.On the truck they traded in and we paid off for them they have refused to sign the title or the Power of Attorney so we can get the title transferred properly which is illegalWe have called and requested this on multiple occasions with no cooperation on their partThe truck they traded has since been sold and we now are put in a position by these people to unwind this deal because they will not give us the title that we paid over $forIt is unfortunate that they have this issue with the transmission, but clearly they knew there was no warranty of any kind on this truck when they purchased it, and then they declined the opportunity to get the extended warranty that was offeredThomas J K*** Owner: Platinum Auto

Revdex.com: I have reviewed the response made by the business, and find that No matter what I say they will not back up what was told to us at purchase I will buy my vehicles from another Dealer in the future I just purchased a [redacted] from the local [redacted] Dealer and was very happy with the transactionI have voiced my concerns, and feel it's time to move past this situation Regards, [redacted]

Complaint: ***
I am rejecting this response because: we were told at purchase, there was NO deductable, if we used thier garage for warranty workThe $deductible was only if we used another garage or was out of State and ran into problemsI can't help it if they no longer employe the Sales Manager who told us this at purchaseIf they want to try to make me and my husband out as di***nest, Shame on themIf we knew they were going to treat us in such a manner we would of bought somewhere elseI will tell all my family and friends to stay clear of there bad business practices.
Regards,
*** ***

*** Rasmussen RE: Dispute *** *** August 13, 2015 Platinum Auto sold a vehicle to *** *** and *** *** on or about June 22, Their claim of any warranty is falseYou will see in the enclosed documents *** signed documents specifically stating
this fact. They also traded a *** Pickup in on this vehicle they purchased which Platinum Auto paid off for them as part of the deal in the amount of $19,to *** *** ***This was paid off on July 2, On or about July 7th Platinum Auto received a phcall about the transmission going out of the truck in Missouri while they were towing a large trailer hauling their personal belongings to Virginia where they informed us they were movingWe then explained to them that they purchased the vehicle "as is" with no warrantyWe offered an extended warranty to them at the time of the sale but they refused to take that optionThey have been calling and threatening us on multiple occasions since that time with attorneys ectOn the truck they traded in and we paid off for them they have refused to sign the title or the Power of Attorney so we can get the title transferred properly which is illegalWe have called and requested this on multiple occasions with no cooperation on their partThe truck they traded has since been sold and we now are put in a position by these people to unwind this deal because they will not give us the title that we paid over $for.
It is unfortunate that they have this issue with the transmission, but clearly they knew there was no warranty of any kind on this truck when they purchased it, and then they declined the opportunity to get the extended warranty that was offered. Thomas J K*** Owner: Platinum Auto

Purchased a Volkswagen pasta on September drove it for weeksIt started losing all power over niteI took it back twice and he lied and said nothing was wrongBut each time it came back it had to be boosted off to runI took car to Volkswagen dealershipThey had the same problem and had to replace radio and moduleIt has a lot of problems was his report, leaking water into floorboardI was assured verbally this car had no issuesI put down 3,on carHe only wants to give me back 2,I have to pay the 1,to have radio and module fixedI would like my down payment back based on his lies and misrepresentation of conditions of vehicleOut of months car only worked 3weeks and has been in service shop times and is still there

Revdex.com 8020 S County Rd 5, Ste 100Fort Collins, CO 80528 [redacted]Dispute Resolution and Ad Review CounselorRE: ID [redacted]                                          ...

    3/22/2016Recently, the customer brought their vehicle to [redacted] for a repair. The customer expressed to our company (Platinum Auto) that a former sales manager had promised her that the $200.00 "deductible" portion of her aftermarket warranty would be paid if aftermarket warranty repairs were performed at [redacted], a repair [redacted]p adjoined to our business.Our company does not pay for customers' aftermarket warranty deductibles. However, as a courtesy, we paid this customers deductible on their first repair to [redacted]w good faith and keep the customer satisfied.More recently, the customer called [redacted] for a second aftermarket warranty repair. The customer told [redacted] that "Platinum Auto will be paying the deductible once again". [redacted] informed the customer that they would need to talk to Platinum Auto about this. [redacted] then contacted us and we informed them that we would not be paying for any further deductibles for this customer.The customer then called our company demanding that we pay their deductible again and claimed that we agreed to pay the deductible forever on all repairs. Our company informed the customer (once again) that this is not the case.when the customer purchased their vehicle and an aftermarket warranty at our dealership, the customers signed an aftermarket warranty receipt (copy attached) that clearly states: "By signing below, YOU acknowledge that YOU have read and accept the provisions of the contract as a complete statement of YOUR coverage and rights and that YOU are not relying on any writings other than this contract nor any other representations or promises." The customers also signed a "Buyers Guide" (copy attached) that clearly states:"AS IS — No warranty."  You will pay all costs for any repairs. The dealer assumes no responsibility for any repairs regardless of any oral statements about this vehicle."Platinum Auto takes pride in our exceptional customer service and has went above and beyond to help this customer with this misunderstanding. If you have any additional questions feel free to contact me at the store. Thank you for contacting us regarding this matter. Tom K[redacted]Owner, Platinum Auto 4001A S. Douglas Hwy Gillette, WY 82718 [redacted]

Revdex.com 8020 S County Rd 5, Ste 100 Fort Collins, CO 80528 [redacted] Dispute Resolution and Ad Review Counselor RE: ID #[redacted]
3/31/2016We have already stated our position on this matter and provided all documentation of fact. Our company does not pay for customers' aftermarket warranty deductibles. We've sold over a hundred aftermarket warranties and this is the only customer who has contacted us and demanded that we pay their deductible. We understand that this customer is frustrated but our business policies and the documents we require customers to sign are in place for a reason. We regret the fact that this customer stated they felt we were "making them out as di[redacted]nest° because that's not correct. We are not accusing them of being di[redacted]nest, we are only stating fact. We've appreciated their business each time they've purchased a vehicle. We appreciate this customer and we have went out of our way to accommodate their needs each time they've been to our business to purchase a vehicle, but we cannot continually accommodate someone just because they're claiming "a former employee said so". Once again, the customers signed two individual documents acknowledging that our company is not responsible for repairs. Our vehicles are sold "AS IS". 1. The "Buyers Guide" clearly states; "AS IS — No warranty." "You will pay all costs for any repairs" The dealer assumes no responsibility for any repairs regardless of any oral statements about this vehicle." 2. The aftermarket warranty receipt dearly states: "By signing below, YOU acknowledge that YOU have read and accept the provisions of the contract as a complete statement of YOUR coverage and rights and that YOU are not relying on any writings other than this contract nor any other representations or promises." As stated in our previous response, we've went above and beyond to help this customer with this misunderstanding by paying their deductible on their first repair, which we were under no obligation to do. We now consider this matter closed. Tom K[redacted] Owner, Platinum Auto
4001A S. Douglas Hwy
Gillette, WY 82718
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that No matter what I say they will not back up what was told to us at purchase.  I will buy my vehicles from another Dealer in the future.  I just purchased a 2015 [redacted] from the local [redacted] Dealer and was very happy with the transaction. I have voiced my concerns, and feel it's time to move past this situation.
Regards,
[redacted]

[redacted] Rasmussen RE: Dispute [redacted] August 13, 2015 Platinum Auto sold a vehicle to [redacted] and [redacted] on or about June 22, 2015. Their claim of any warranty is false. You will see in the enclosed documents [redacted] signed 2 documents specifically stating this...

fact. They also traded a 2009 [redacted] Pickup in on this vehicle they purchased which Platinum Auto paid off for them as part of the deal in the amount of $19,79931 to [redacted]. This was paid off on July 2, 2015.On or about July 7th 2015 Platinum Auto received a ph. call about the transmission going out of the truck in Missouri while they were towing a large trailer hauling their personal belongings to Virginia where they informed us they were moving. We then explained to them that they purchased the vehicle "as is" with no warranty. We offered an extended warranty to them at the time of the sale but they refused to take that option. They have been calling and threatening us on multiple occasions since that time with attorneys ect.On the truck they traded in and we paid off for them they have refused to sign the title or the Power of Attorney so we can get the title transferred properly which is illegal. We have called and requested this on multiple occasions with no cooperation on their part. The truck they traded has since been sold and we now are put in a position by these people to unwind this deal because they will not give us the title that we paid over $19000 for. It is unfortunate that they have this issue with the transmission, but clearly they knew there was no warranty of any kind on this truck when they purchased it, and then they declined the opportunity to get the extended warranty that was offered. Thomas J K[redacted] Owner: Platinum Auto

Revdex.com 8020 S County Rd 5, Ste 100 Fort Collins, CO 80528 [redacted] Dispute Resolution and Ad Review Counselor RE: ID #[redacted]3/31/2016We have already stated our position on this matter and provided all documentation of fact. Our company does not pay for customers' aftermarket warranty deductibles. We've sold over a hundred aftermarket warranties and this is the only customer who has contacted us and demanded that we pay their deductible. We understand that this customer is frustrated but our business policies and the documents we require customers to sign are in place for a reason. We regret the fact that this customer stated they felt we were "making them out as di[redacted]nest° because that's not correct. We are not accusing them of being di[redacted]nest, we are only stating fact. We've appreciated their business each time they've purchased a vehicle. We appreciate this customer and we have went out of our way to accommodate their needs each time they've been to our business to purchase a vehicle, but we cannot continually accommodate someone just because they're claiming "a former employee said so". Once again, the customers signed two individual documents acknowledging that our company is not responsible for repairs. Our vehicles are sold "AS IS". 1. The "Buyers Guide" clearly states; "AS IS — No warranty." "You will pay all costs for any repairs" The dealer assumes no responsibility for any repairs regardless of any oral statements about this vehicle." 2. The aftermarket warranty receipt dearly states: "By signing below, YOU acknowledge that YOU have read and accept the provisions of the contract as a complete statement of YOUR coverage and rights and that YOU are not relying on any writings other than this contract nor any other representations or promises." As stated in our previous response, we've went above and beyond to help this customer with this misunderstanding by paying their deductible on their first repair, which we were under no obligation to do. We now consider this matter closed. Tom K[redacted] Owner, Platinum Auto 4001A S. Douglas Hwy Gillette, WY 82718 [redacted]