Platinum Car Wash & Auto Spa

Complaint: [redacted]
I am rejecting this response because: I never said I had problems with my rear differential. I said it was on my maintenance list to get all three (front, transfer case and rear) They did the transfer case and rear. They couldn't find the front so they did not do that one. The next day I heard noise and went to the [redacted] dealership. They took it for a test drive and heard the noise from the rear. They opened the rear differential to find no fluid. The $4040 estimate was for a new rear differential which was completely damaged. I had the car in the same dealership in April 2015 and they found nothing wrong with my rear differential at that time. They suggested changing the fluid as normal maintenance. I did this at the Platinum Car Wash and Auto Spa when I got my oil changed. The owners statements are a boldface lie and I will be seeing him in court.
Regards,
[redacted]

Mr. [redacted] came into our store on Monday June 29th asking for a rear differential which raises a flag right off the bat to us. He explained to my manager at the time that he was having a problem with his rear differential, we drained his rear differential added rear gear oil and also informed him he...

was low on Oil and that to was dirty, he asked us to do that also in which we did. The following Tuesday morning he came back into our store around 10 in the morning with a estimate for $ 4040.00 dollars. I personally called Mr. [redacted] on our store phone that morning at his ###-###-#### number which will show up on our phone records. I explained to him that we have 48 video cameras and would look at the film and get back to him, called Mr. [redacted] within an hour of my last conversation with him and explained to him that we have the whole thing on surveillance and you can clearly see the oil being drained out of his rear differential and oil going back in. I also offered Mr. [redacted] an opportunity to come back to our facility and look at tapes for himself. Thank you, [redacted] cell ###-###-####