Platinum Car Wash & Oil

You are asking for a refund on an Oil Change yet complaining about the Free Car Wash that came with it(actually two free car washes as we rewashed it for you again)??? Second of all, you can barely see your star rating in the sea of and star ratings for a reasonWe take care of all of our customers, some unfortunately are unreasonable and abusive, and my employees and customers do not need to experience this abuseAfter your last complaint I talked to a few customers that were there during your "outrage" as well as my employees, they all used some choice words about your behavior that I am not going to relay on this website, but as I said before, please take your business elsewhere so that my employees and especially my other customers do not to experience your abuse again

He is not a customer at this locationWe have never served this customer at our [redacted] , CT location

From: *** *** *** Sent: Tuesday, July 07, 5:PMTo:
href="mailto:[email protected]">***Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** Hi, I received a response from this business as a result of my claim to the Revdex.comMy claim I.D was ***This business agreed to pay half the costs ($263) but refused to admit any wrongdoing. I am glad that reporting to the Revdex.com got a response that I was unable to get which is unfortunateThank you, *** ***
*** ***

On 8/26/around 10:30am I brought my *** *** *** ** Platinum Car Wash and Oil, at their Danbury location, where I have had an unlimited membership basic wash membership with them (I canceled this service 9/1/17)Upon exiting their car wash, I heard a dragging noise coming from under my carI parked my vehicle to inspect, and this is when I saw that the vinyl trim above my passenger side rear tire panel had been nearly entirely ripped from the carIt was also bent back, which created a tear in the vinylI tracked down the nearest attendant, who tried to put the vinyl piece back on the car, but with no luckThis is when I talked to the manager, Alex, who took down my information and gave me the contact information of Blaire Cables, the Office Manager
Blaire and I communicated through emailI was told that after reviewing the video footage of the event, they concluded that there was a pre-existing issue on my vehicle and that their machinery was working properly since the

They are all separate businesses with separate ownership dba platinum car wash & oil

You are asking for a refund on an Oil Change yet complaining about the Free Car Wash that came with it(actually two free car washes as we rewashed it for you again)??? Second of all, you can barely see your 1 star rating in the sea of 4 and 5 star ratings for a reason... We take care of all of our customers, some unfortunately are unreasonable and abusive, and my employees and customers do not need to experience this abuse. After your last complaint I talked to a few customers that were there during your "outrage" as well as my employees, they all used some choice words about your behavior that I am not going to relay on this website, but as I said before, please take your business elsewhere so that my employees and especially my other customers do not to experience your abuse again.

Customer had only been twice in 18 months and car was far beyond just vacuuming and typical car wash. We rewashed vehicle and spent quite a few extra minutes redoing it trying to make the customer happy, windows were clean, door jams, etc. unfortunately the car was in such a dirty state that it...

needed a detail service to bring it to the quality the customer was looking for. In a nutshell she wanted a steak at a hamburger price and we even gave her a second hamburger when she wasn't happy.

The horrible attitude just gave more reason to never return. The car had no garbage on the floor, the car was not dirty Like they are stating. I even pointed out to the manger the windowes were not cleaned I watched the entire time. They simply don't care about customers I am so disgusted by the response I will surly share with EVERYONE !!!  This company shouldnt charge you for a steak and give you a hamburger if they don't want complaints. I can get a car wash and oil change with MUCH better service anywhere else.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Jennifer Miller

Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]

He is not a customer at this location. We have never served this customer at our [redacted], CT location

[redacted] submitted a complaint against Platinum Car Wash & Oil saying we put a faulty filter on his car, My mechanics did everything correct the complaint should be against the filter company, also like to add that we went above and beyond to have the filter tested and gave **...

[redacted] all the correct paper work stating there was over pressure in his 2006 [redacted] with 148,000 miles on it. so I believe the complaint should not be against Platinum Car Wash.