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Platinum Coach Transportation

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Platinum Coach Transportation Reviews (1)

Review: A "NEW" Mercedes 40 passenger bus for 35 ppl, was booked for Saturday as a surprise for my sisters birthday. The bus driver was the only good thing about the bus. Upon getting the bus, the first thing that was noted was that the strobe lights did not work. The auxilery nor USB worked. We had to listen to a static filled radio the entire trip. No playstation 2 on the bus. All are advertised on their website. The bus smelled of beer and vomit. Bathroom smelled like urine. The most disgusting thing was the cooler. Nobody checked the cooler, thinking it should already be clean, drinks were put in them. Ice was already in them. When clearing the bus at the end of the night we saw that it was completely filthy. Clearly a health code violation (pictures taken). Squashed cans of soda that we did not purchase. Dirty gray squashed water bottles. Luckily nobody has turned up sick yet, because our ice for our drinks were in there as well. Thinking about that still turns my stomach. Being that people were waiting on us to pick them up, there was no way to cancel this. $1500 was spent on this bus. When "[redacted]" (whom said...ummmmmm when asked her last name) was called, earlier today, at the phone number advertised...she said that we should have turned the bus away. She was told that was impossible because it was 9pm, people were in my house waiting and the birthday girl and others were waiting at a restaurant for us. She stated that it didn't matter that the ice bins were dirty because we were not partying in the ice bins.Desired Settlement: I just want compensation for this clear case of false advertisement. [redacted] did not care about anything she was spoken to about. My email not responded to is a clear sign of that. That company needs to understand that people pay for things that are advertised and expect it that way.

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Description: LIMOUSINE SERVICE

Address: 4230 Merrick Road, Massapequa, New York, United States, 11758

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