[redacted] ,We have worked with this family several times to straighten out.After our investigation with [redacted] we found out that the family was trying to get out of our agreement due to an opening in the Child care center at the school district that charges a reduced rate that they had been on a waiting list forThey had paid weeks up front to us for child care in the amount They used our services for week and was charged We refunded weeks in the amount of on 8/26/They were charged for one week for no notice of issuesNo issues arose until they started asking for a refundThe mother had indicated all was good until Friday when they gave us notice of leaving then all the concerns arose Our agreement states to provide weeks notice of leaving our centerWe follow the state standards for changing diapers and the parent never instructed us to do it a different wayAt enrollment time we meet with the parents and go over feeding, and any recommendations that the parent has in connection to the care of their childThe mom did not fill in the paper work or communicate to us any special needsOur aka My Days only provide feeding times, amount fed, what was fed, diaper changes and times and type of movementAll activities and art work, and curriculum projects is provided at week end for Monday pick upThe parents never returned to pick up the babies activity itemsThese issues were lack of communication on the parents and we need to do better with communicating and asking the right questions of the parents.I met with the Mom when I gave her the refund, we went over her account statement and the agreement and she was fine when she left.Thanks for the follow up, [redacted] , VP/OwnerCreative World Learning Center Austin, Inc [redacted]
[redacted],We have worked with this family several times to straighten out.After our investigation with [redacted] we found out that the family was trying to get out of our agreement due to an opening in the Child care center at the school district that charges a reduced rate that they had been on a waiting...
list for. They had paid 4 weeks up front to us for child care in the amount 819.00. They used our services for 1 week and was charged 189.00. We refunded 2 weeks in the amount of 441.00 on 8/26/2016. They were charged for one week for no notice of issues. No issues arose until they started asking for a refund. The mother had indicated all was good until Friday when they gave us notice of leaving then all the concerns arose. Our agreement states to provide 1 weeks notice of leaving our center. We follow the state standards for changing diapers and the parent never instructed us to do it a different way. At enrollment time we meet with the parents and go over feeding, and any recommendations that the parent has in connection to the care of their child. The mom did not fill in the paper work or communicate to us any special needs. Our aka My Days only provide feeding times, amount fed, what was fed, diaper changes and times and type of movement. All activities and art work, and curriculum projects is provided at week end for Monday pick up. The parents never returned to pick up the babies activity items. These issues were lack of communication on the parents and we need to do better with communicating and asking the right questions of the parents.I met with the Mom when I gave her the refund, we went over her account statement and the agreement and she was fine when she left.Thanks for the follow up, [redacted], VP/OwnerCreative World Learning Center Austin, Inc[redacted]
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[redacted] ,We have worked with this family several times to straighten out.After our investigation with [redacted] we found out that the family was trying to get out of our agreement due to an opening in the Child care center at the school district that charges a reduced rate that they had been on a waiting list forThey had paid weeks up front to us for child care in the amount They used our services for week and was charged We refunded weeks in the amount of on 8/26/They were charged for one week for no notice of issuesNo issues arose until they started asking for a refundThe mother had indicated all was good until Friday when they gave us notice of leaving then all the concerns arose Our agreement states to provide weeks notice of leaving our centerWe follow the state standards for changing diapers and the parent never instructed us to do it a different wayAt enrollment time we meet with the parents and go over feeding, and any recommendations that the parent has in connection to the care of their childThe mom did not fill in the paper work or communicate to us any special needsOur aka My Days only provide feeding times, amount fed, what was fed, diaper changes and times and type of movementAll activities and art work, and curriculum projects is provided at week end for Monday pick upThe parents never returned to pick up the babies activity itemsThese issues were lack of communication on the parents and we need to do better with communicating and asking the right questions of the parents.I met with the Mom when I gave her the refund, we went over her account statement and the agreement and she was fine when she left.Thanks for the follow up, [redacted] , VP/OwnerCreative World Learning Center Austin, Inc [redacted]
[redacted],We have worked with this family several times to straighten out.After our investigation with [redacted] we found out that the family was trying to get out of our agreement due to an opening in the Child care center at the school district that charges a reduced rate that they had been on a waiting...
list for. They had paid 4 weeks up front to us for child care in the amount 819.00. They used our services for 1 week and was charged 189.00. We refunded 2 weeks in the amount of 441.00 on 8/26/2016. They were charged for one week for no notice of issues. No issues arose until they started asking for a refund. The mother had indicated all was good until Friday when they gave us notice of leaving then all the concerns arose. Our agreement states to provide 1 weeks notice of leaving our center. We follow the state standards for changing diapers and the parent never instructed us to do it a different way. At enrollment time we meet with the parents and go over feeding, and any recommendations that the parent has in connection to the care of their child. The mom did not fill in the paper work or communicate to us any special needs. Our aka My Days only provide feeding times, amount fed, what was fed, diaper changes and times and type of movement. All activities and art work, and curriculum projects is provided at week end for Monday pick up. The parents never returned to pick up the babies activity items. These issues were lack of communication on the parents and we need to do better with communicating and asking the right questions of the parents.I met with the Mom when I gave her the refund, we went over her account statement and the agreement and she was fine when she left.Thanks for the follow up, [redacted], VP/OwnerCreative World Learning Center Austin, Inc[redacted]
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