Platinum Exteriors Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted], Please see the E mail chain below.  We met with [redacted] windows and myself on the 18th of August at her house.  Tested the windows and they were functioning correctly.  [redacted] agreed and forwarded her issue to the Property Manager for the  issue to...

be resolved. Thank you for your interest in this,  It is my impression that this was resolved and that [redacted] was satisfied that it was not our issue Thanks, Stephen F[redacted]PresidentPlatinum Exteriors Inc. From: [redacted] [mailto:[redacted].com] Sent: Wednesday, August 26, 2015 11:33 AMTo: [redacted]Cc: [redacted].com; Stephen *. F[redacted]Subject: RE: Quick Update: [redacted]-12 Good morning [redacted], Thank you for the report. I have forwarded it over to [redacted] for their information. At this point, I will also check the documents, because if the issue is a condensate line from the unit above, to see if this is the responsibility of the unit owner above or the association. If it is the responsibility of the unit owner above, then you would need to contact that owner, however I will check the documents and follow up with you.  Thank you,  [redacted]Community Association Manager [redacted] / Kensington, MD [redacted]###-###-#### (direct)###-###-#### (fax)###-###-#### (customer service)www.[redacted].com CONFIDENTIALITY NOTICE This electronic mail transmission is intended only for the personal and confidential use of the recipient(s) designated above. If you are not the intended recipient of this communication (or an agent responsible for delivering it to the intended recipient), you are hereby notified that any review, disclosure, or use of the information contained herein is strictly prohibited. If you have received this communication in error, please notify us by telephone, at ###-###-####, or by return e-mail, immediately, and please destroy the original message and all copies. Thank you. From: [redacted] [mailto:[redacted].com] Sent: Wednesday, August 26, 2015 11:23 AMTo: [redacted] <[redacted].com>Cc: [redacted].com; Stephen *. F[redacted] <[redacted]@platinumexteriors.com>Subject: Fwd: Quick Update: [redacted]-12 Astoria, Please see the below email report from the window company regarding the water leakage which [redacted] says comes from the windows.Sent from my [redacted] Regards, [redacted]Unit [redacted]Begin forwarded message:From: "Jenny M[redacted]" <[redacted]@platinumexteriors.com>Date: August 26, 2015 at 9:47:49 AM EDTTo: <[redacted].com>Cc: "'Jenny M[redacted]'" <[redacted]@platinumexteriors.com>Subject: FW: Quick Update: [redacted]-12Hello [redacted],I am forwarding the [redacted] window representatives report on your water issue. Please let me know if you have any questions or concerns.Thank You,Jennifer  Jennifer M[redacted]Office Manager Platinum Exteriors Inc.[redacted]Dulles, VA  20166Office – ###-###-####Fax – ###-###-####Cell – ###-###-####  [redacted]  From: Stephen *. F[redacted] [mailto:[redacted]@platinumexteriors.com] Sent: Wednesday, August 26, 2015 9:44 AMTo: 'Jennifer M[redacted]' <[redacted]@platinumexteriors.com>Subject: FW: Quick Update: [redacted]-12   From: [redacted] [mailto:[redacted].com] Sent: Tuesday, August 25, 2015 9:53 PMTo: [redacted]@platinumexteriors.comSubject: FW: Quick Update: [redacted]-** Hi Steve, Please use this email as report for [redacted] service number [redacted]-** regarding possible leaking issue at unit [redacted] at [redacted], Silver Spring, MD. After reviewing source of the issue and possible water leak I have determent that windows are not leaking and are not source of the damage. I have water tested slider window in the living room and window don’t show any leak, anywhere. All water is weeping outside as supposed to. I believe there is condensation issues above the AC units causing the damage. Please let me know if you have any questions Thank you[redacted]Service/Product  Manager[redacted] Windows Solutionscell ###-###-#### fax ###-###-####www.[redacted].com  From: [redacted] via [redacted] [mailto:user@[redacted].com] Sent: Tuesday, August 25, 2015 9:30 PMTo: [redacted]Subject: Quick Update: [redacted]-**  Log In Here's a quick update on "[redacted] Pending Services".Rows Service Number Assigned To Contact Person Phone Number / Email Street City State Zip Code Status Status Date Parts Received Order Number Comments How Many Units Description Distributor New Order Ship Date COD 220[redacted]-12[redacted]Steve F[redacted] / Unit [redacted] meeting###-###-####[redacted], unit [redacted]Silver SpringMD[redacted]Scheduled08/18/15N/APossible leaking issue2Leaking WaterMorris GinsbergN/AN/AN/C Sent using [redacted], the online tool that helps coordinate anything with anyone.Sent by [redacted].com© 2015 [redacted].com, Inc. | Contact | Privacy Policy | User Agreement

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]