Platinum Granite & Marble Corp.

The business has responded Please see below:Our Service Manager will be reaching out to [redacted] offering him $towards the repair of the vehicle as a good will gestureUnfortunately Rodent infestation is not an uncommon issueWe pulled up [redacted] ***'s residence on Google Earth and the complex he lives in abuts a heavily wooded areaHow anyone is at fault for Rodent Infestation is perplexing in my opinionIt's an unfortunate situation for [redacted] but for Healey Hyundai to be responsible for a Rodent is not palatableThis vehicle had been in [redacted] ***'s possession since September *, Phil V [redacted] our Service Manager can be reached at ###-###-####Regards, Rich K [redacted] General Manager Healey Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from the general manager is not entirely accurate The service advisor was not given pre-authorization whatsoever to make a repair to my vehicle The service center had my vehicle for days The vehicle was brought to the dealer on July *** July *** - July ***: With numerous phone calls back and forth, the service advisor stated that they had a difficult time finding the issue at hand He was asked on numerous occasions to give an update on the findings of the service mechanic There was never an adequate reply when this question was asked It was either the mechanic was off +/or there are no notes in the system indicating findings to date, he would give me a call when there is an update My family and I were always the ones making these calls, and there was again, never any progress made.July ***: Approx1600: Conversation with the service advisor Advisor stating that he has more time into the vehicle than he would like and expected He would like to see if we would agree to accept charges going forward if it was a non-insurance related issue from the accident There was never the $amount mentioned at any time as the GM is claiming We told the advisor it has been weeks and this is where we are! He was told to find the problem and call immediately when found to discuss on how to proceed He concurred and said his top guy would be on it 1st thing in the morning and he would call as soon as there was a diagnosis Well the next day, Tuesday July *** went by with no call/updates We then gave the service advisor until around on Wednesday July *** to call - no call When we called, advisor stated they found the problem and it is ready for pick up and I was being billed for $547! He claims it was a drill through the wire harness when an aftermarket amp was installed This is my issue at hand.
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Sincerely,
*** ***

The business has responded Please see below:To whom it may concern, We have reached out to the complainant, *** ***My service manager is the contact person for her to call backOnce we speak to the customer I will update the file electronically Regards Rich
K***General ManagerHealey Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It appears we are clearly going in circles here The response from the business is not accurate They are avoiding the immediate complaint time and time again There was never an authorization to accept charges OR prior authorization to repair my vehicle Healey Hyundai claims that the wire harness was compromised by a 3rd party shop while installing an ampHealey DID NOT call to discuss prior to the repair for my approval and did not take prior photos to validate their claim against the 3rd party shopWe had a DIRECT discussion with the service advisor to 'LOCATE' the problem, then to call us to explain it, and depending on the source, on how to proceed Service advisor FAILED to follow our verbal agreement They also destroyed the evidence of the 3rd party shops 'accused error' by making the repair This left me with no recourse and a $bill.A direct discussion with the GM was held He insisted on us giving the name of the 3rd party shop to him so he or his manager could call them to discuss the situation directly with themAfter prying for the information, I turned the name of the shop over to them They NEVER contacted this shop to date and were clearly just trying to call my bluff to see if I had performed the amp install myself.From the service advisor, to the service manager, to the GM, it has been nothing but aggravation and deception This process was also dragged out over the course of 3+ weeks Please review my main initial complaint and all replies to date for full details These concerns are NOT being answered to by the business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:Issue was resolved this past SaturdaySettled amount $Rich K*** General Manager Healey Hyundai

Please see the further explanation from my Service Department, Phil V***, Service Manager and *** ***, Service AdvisorThere will be no refundThe customer needs to go after the After Market Sound System CompanyDetailed Accounts: The vehicle was originally dropped off to us by Balmville collision stating that the traction control light, abs light, check engine light and brake light comes onWhen this happens the vehicle will not go past neutralThe body shop was unable to experience the concerns that the customer was complaining aboutThis is the reason they brought it to usWe were able to reproduce the problems that the customer was complaining aboutAs part of our diagnosis we retrieved fault codes that were stored in the vehicle's computerWhen we realized the severity of the diagnosis that was going to be needed we called Balmville collision as they were the original people to drop the vehicle off to usWhen we contacted them they said that if the problem was related to the accident that they would be able to submit for a supplement for the additional work to the customer's insurance companyThey said that if the concern was not related to the accident then it would be the customer** *** responsibilityWe then contacted the customer and advised that if it was not covered by the insurance claim that they would be responsible to pay us for the diagnosis and repair of the vehicleBeing that we realized the extent of the diagnosis needed because it was an electrical concern in the CAN system of the vehicle we needed a commitment from the customer for up to $which would cover hours of diagnosisAt first the customer did not want to authorize the initial chargesWe explained that without that authorization we would not work on the vehicleThe customer had to call us back to let us know if he would be willing to agree to the charge, the customer then called us back and gave us the authorizationThe technician began further diagnosis and after several hours of testing found the wiring harness that goes from the engine compartment through the firewall to under the dash inside the vehicle was compromised from a drill hole for the aftermarket audio power w ire for an amplifierThe technician then removed the shielding on the affected harness and found damaged CAN wires and other wires damaged and causing a short to groundThe wires were repaired and the system was then tested, the codes were no longer present and the vehicle was repaired, this was all within the initial charge of plus taxWe then reached out to the customer to explain the great news that the vehicle was repairedThey asked what happened and we explainedHe said that's good news and explained that he was going to call the audio shop to explain what happened so they could pay us for the repairHe called back shortly after and was upset because the stereo shop said that they were not going to pay for the repair because the repair was already complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not sure of who *** is but I contacted service manager *** on /**/to discuss my concerns and he stood by the decision to plug the tire.I do not agree that the flat that occurred on June ** was due to road hazard conditions.Also feel that the car should be equipped with a spare tire for emergency purposes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below:I am willing to replace the tire for [redacted]. I wish that she would have reached out to me in the first place. The tire issues have been caused by road hazard. We can't control road hazard conditions. I can be reached at ###-###-#### or...

email, [redacted]

There will be no refund. [redacted] had verbal authorization to perform services up to $500.... Vehicle was diagnosed and repaired within the approved dollar amount authorized. Vehicle was brought in from a Body Shop because it was in a collision and consumer had an aftermarket amplifier...

installed with faulty workmanship which caused the Electrical problems. Customer should be thanking us and go after the Aftermarket Radio place that caused the issue as they drilled through their Firewall damaging the wires. The issue took our Technician more than the time billed as it surpassed 10 hours to find the cause. Again there will be no refund on our part. Rich K[redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Its a shame that a big business like Healey barely takes a responsability for situations like this and tries to make the customer look like a fool. I saw that the Business pulled my Area on Google making a point that there is plenty of woods and green. Well, If they looked more closely they could see that there is no real green where my car is parked. Also, I did the exact same thing with the Lot where Healey has their unsoled cars parked for months. Healeys offer of $250 is not good enough since I will be responsabile for $1,000. My request stands, $500. Half half. I'm got some samples from the leaves and other material used to make the nest from the area the car was parked at and compare to what's sitting on top of my engine that almost got on fire. I also gathered information in regards to other peoples complaint with Healey. And, I have some points that I will bring up in front of a judge if necessary, such as: 1. When was the car received by Healey? 2. How long was it parked in their Lot? 3. What is Healeys Protocoll in regards to Pest Control? 4. Was the car completely Inspected before handing it to Customer (all check points) and if so, I would like to see a proof of that? I will not settle for less then $500.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:Our Service Manager will be reaching out to [redacted] offering him $250 towards the repair of the vehicle as a good will gesture. Unfortunately Rodent infestation is not an uncommon issue. We pulled up [redacted]'s residence on Google Earth and the...

complex he lives in abuts a heavily wooded area. How anyone is at fault for Rodent Infestation is perplexing in my opinion. It's an unfortunate situation for [redacted] but for Healey Hyundai to be responsible for a Rodent is not palatable. This vehicle had been in [redacted]'s possession since September *, 2015. Phil V[redacted] our Service Manager can be reached at ###-###-####. Regards, Rich K[redacted] General Manager Healey Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]