Platinum Home Services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi, I read response and I disagree with some of the information is not true!I have never received or rejected any calls from Platinum after complaint with Revdex.com was filed!Second the last time I was able to speak to ***rey [redacted] was on May 18tg, 2016, I was at medical appointment and he asked me to call him back, I called him back several times even leaving VM, without success!The day that [redacted] came over to do the work, he called me that evening and I informed him that he chipped the sink pedestal and also that he didn't secure the sink with caulking or anything!He set a few appointments to come correct the problem and always there was no shows!He also told me that he was trying to locate the piece that I needed for the shower knob, weeks went by and again he failed on completing the job!..The last appointment that [redacted] set up he didn't show up and always gave me an excuse!IThat same day Platinum Home Services called me to tell that [redacted] wasn't going to come back and that a service manager was going to call me!Once again I didn't get a call from anybody...I was given the runaround by this company!At no time I said that I wanted a refund, I just wanted them to complete job!...I am a very honest citizen and [redacted] was very much aware that I told him he had chipped the pedestal the same evening when he solid repairs!Therefore, I don't know where ***rey [redacted] is responding to this call mplaunt the way he is!On May 18th, when I spoke to him his attitude towards me was somewhat sarcastic!.., "Like what you want me to do my plumber went there and spent etc amount hours for $225.00!Sfter that he didn't answer my calls or VM's !.,, He is just not being honest!.., Regards, [redacted]

I am very familiar with the situation with this customerOn April 4, this customer called Platinum Home Services initiating serviceShe stated she had various plumbing issues and wanted us to come out and give her an estimateI explained to her that we charge a $service charge to come out in that fee is waived with any work doneShe stated she was not paying the service fee and wanted someone to come out for freeWe decided to waive this fee as a one-time courtesy because she was a new customerOn April 5, [redacted] went out to her residence and gave her an estimate for two tasks totaling $The first task was to install a tailpiece to connect her pedestal sinkThe second task was to replace the turn stop under her kitchen sinkShe accepted the price and the job was scheduledOn April [redacted] returned to complete the job [redacted] was on site from 9:30a to 1:30p to complete the jobweeks later On April [redacted] called and I spoke to herShe stated that we were supposed to return to install the faucet and shower head and that she had already paid for this to be doneI explained to Mrs [redacted] that the faucet and shower head were additionalAt that Point it turned into a back-and-forth match and was not going anywhereShe then brought up about a chip in the porcelain that she had never mentioned before this pointShe then stated that she wanted a full refund because of thatShe said she would find somebody else to do the remainder of the workI explained to her that we could not issue a refund because we had already performed the work that we agreed toThe conversation then ended and that’s when she decided to go forward with a complaint with the Revdex.comI tried to call her two times since that complaint came in and she has not returned my callsIf you have any questions further questions regarding this matter please let me knowEnclosed you will find a copy of the original invoice.Thanks and have a great day, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Platinum [redacted] Services didn't do anything to the flood they caused damage to my house and they've sent out the same inexperienced and lazy workers againIt wasn't minimal of work that needed to be doneTheir lack of experience and laziness might take them another weekWho would let them in again to cause more damage and stress? Who would want to deal with the owner with lack of manners and respect to his customer? He was the one that not listened and talked over his customerDo you think my lack of English can overcame his speech? He made fun of my English and used profanity PHS blamed their customer by "watching their workers" caused them two times longer to finish the jobMost of the time I was just passing by and sometime I said "hi and how are you doing?" that was itTheir worker, "lazy" [redacted] drilled through the wall into another room caused damage to my new closet furniture because he was so lazy didn't want to drill couple studs to start 2nd floor zone at the cornerHe wanted easy way by installing a long dummy board right in the middle of the room to connect the [redacted] line and run it to the cornerI already had my closet furniture there and he still drilled through itAlso, "Lazy" [redacted] asked me where the thermostat should beI told him the other [redacted] told me the thermostat should be away from the stairs, inside the bedroom or near as possible and this lazy guy won't drill a stud to get to the right positionHe went to cry to his owner and caused more misunderstandingEverytime, he found a stud he shaked his head and cried about itIf he doesn't want to do it why charged me to replace all piping and baseboard through out the house and must replace loops for all baseboard? That was unprofessional and laziness of themIf they are professional and have nothing to hide why they're afraid of someone watching themI have my right to watch what they do to my house, after they cut many of the studs weakened the wall, instead of drilling them, drilled through my furniture and took some of my [redacted] buckets They've hired inexperienced and lazy workers, missed the deadline by miscalculated the amount of work and people needed for the jobThe project was days and they dragged it to two weeks, because most of the days they had only two inexperienced and lazy workers to work and they took a lot of break time and trips to buy stuffs about hour eachOnly two days with Four days into the job they only got baseboards installed on 1st floor and no pipe connected yet, and just baseboard covers on 2nd floor and 3rd floorTwo radiators were still there, old copper and iron pipes that they cut out still were not level to the floorand maybe half way on boilerThe owner came and saw the work, knew they won't meet the deadlineHe tried to convince me and switched to [redacted] to save time and moneyI wasn't convinced by himHe went crazy, packed up everything and sped away with my $16,Next early morning, the owner knew he did wrong and called back to send the same inexperienced and lazy workers backHe said will finish by MondayI need heat for my kids so I let them backInto 2nd week, Monday passed by to Thursday still only two workers, except Wednesday [redacted] came in for 2hoursOn thursday, they've rushed it and let inexperienced guy worked on the boiler instead of the right person which was [redacted] ***He skipped safety steps, his solder joints were not good caused leaks and flooded my houseThey've packed up and left without a wordThe owner knew about it, didn't call back, acted like nothing happenedBad company, bad owner, bad servicesThey took my $16,and I have no heat for my baby and little kidsIt was a nightmare for my family and I.Big lessons learned for meLook for friend's company maybe easier to deal withMake sure everything is specifically listed, ask for their insurance infoMake sure the workers are professional and licensedNot someone couldn't even hammer a nail, drill a stud, straight cut a baseboardAvoid hiring lazy workersCall them out right away before they blame you Regards, [redacted] ***

The install was done on 11/23/and this customer was made priority when she did have a issue which was only recently 12/ we received a no heat call a tech was sent out he checked for error codes on the furnace and there were none and she did have heat so a thermostat was replacedOn 12/a technician was called out there for no heat and that's when he noticed that the issues was with the drain pipe and it getting back up because it was freezing up due to it being drained outsideWhile out there on the no heat call it was noted to the customer there would be an issue with the way it was drained because it was frozen and it would continue to freeze when temperatures were low, her spouse stated lets get the system up and running and worry about that laterHe stated to the owner that was the issue was the drainage system she was going to relate the information to the condo association so they could correct it she didn't feel it was her responsibilityThe condo association did reach out and spoke in detail with our tech and the unfortunate circumstances the home owner has experienced was not due to the workmanship preformed by Platinum Home Services but because of the set up the drainage system (issues that were addressed to the homeowner before the install by her condo association and also by the tech)The plumbing inspector did reach out to the owner and he found no fault on Platinum's workmanship or the installThe customer was upset about having to pay for the thermostat we told her that to off set the cost of the thermostat we would do what was needed to correct her issue which was to install a condensate pump at a discounted price, she did stop payment on the $check for the thermostat that was installed

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.]I called Platinum Home Services because my heating system became unreliableI was told that initial visit would be $and if any further repairs were required that amount would be appliedAfter first visit I was told unit was in need of part and that it was also under warrantyFor weeks I had no response When I contacted service I got a run aroundThis is deplorable serviceI have requested to speak with supervisorNo responseThis company is irresponsibleThis morning it's -degree outside and I have had no heat for 24hrs Regards,Leslie Fortier [redacted]

This customer locked the techs out of the [redacted] the day the job was to be completed there was minimal work that needed to be tied up and he would have had the job completedFrom the being he had tried to have the invoice revised and the 6th request we told him we didn't think we were the right fit for him and he should seek out another company( his let's make a deal tactics was a waste of our time) he left a message saying "he's isn't rich and needs heat"He called a couple of days later after receiving that email and wanted to place the $deposit.He was aware of the holes that needed to be done he did this project backwards you don't repair a house and then add in a COMPLETE heating system including baseboard he asked the tech to hide certain dummy boards that would require cutting holes into the wall(now he claims its a problem)This customer may claim the owner used bad laugh but this customer talks over you, records your conversation and video tapped the workers any of this would make the most calm person use inappropriate languageWe have been dealing with him since August when he initially called for a estimate and has been as [redacted] for revised invoices, if we did a partial install, if we just did baseboard, etcHe did a walk through with the owner everything was described in detail days into the job he claimed that is not what he wantedHe wanted pipes put a certain way because of furniture he wanted to have in certain area, he made a issue about a thermostat and the position of itWe have a signed contract and his revisions he asked the owner to do after the first issue we had with them and he still wasn't satisfied

This customer was made aware ahead of time of a dollar service feeMy company did go out and look at the job and what needed to be done that is what this service fee coversWe had scheduled to go back customer wanted to cancel and not go further with any work she was not charged any additional fee

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I can see that they have no intention of making this rightI will defer to the Revdex.com as to what to do nextI am not satisfied Regards, [redacted] ***