Platinum Interchange

Thank you, Tricom and On-Site Management in Las Vegas, Nevada have consistently attempted to address and offer solutions to Mr& Mrs [redacted] complaint on many levels over the course of the past few years Mr & Mrs [redacted] are timeshare owners at the [redacted] ***The [redacted] [redacted] timeshare (NJCIOA) operates as a not for profit Owners AssociationAs such the Board of Directors has a fiduciary responsibility to manage all aspects of the property in the best interest of every owner One of the reoccurring large expense items is utilitiesIn an effort to be both fiscally responsibly and environmentally sensitive to energy consumption the Board implemented a system to better manage energy consumption Since the implementation of this system in mid – 1980’s we have had no other owners or guests that have complained about this system NJCIOA has over 14,owners in addition to exchangers and renters that occupy the property (over arrivals each week)The owners appreciate the tremendous cost savings this system offers and are very satisfied with the climate control system evidenced by zero complaints The entire property is linked to controls for heating and cooling inclusive of the commercial spaceA summarized but detailed explanation on how the system works was shared with Mr& Mrs [redacted] soon after the initial complaint was received by ManagementIt was explained that the current power consumption and cost to the Association today are similar to the power consumption and cost to the Association that was achieved in the 1980’s and 1990’s due to this system When adjustments are made to the in-suite thermostats, the computer may take up to minutes to catch up to the settingsEach time the settings are changed it may take up to yet another minutes for the settings to take effect It is stated that the team had purposely manipulating the controls in of total suitesIt is assured that this did not take place as the team, inclusive of the Chief Engineer and the Assistance Chief Engineer were doing their best to explain and find a solution to Mr& Mrs [redacted] concerns as our owners and guests comfort is always first and foremost Many offers have been made for Mr& Mrs [redacted] to attend the scheduled quarterly Board meetings to share their concerns of which Mr& Mrs [redacted] have not been able to attend perhaps due to their personal or business scheduleThe Associations Board Meeting dates are made available to the owners every mid – October for the future year for planning purposes for the owners to be able to attend and address the BoardBoard meeting protocol has also been shared with Mr& Mrs [redacted] on multiple occasions as wellManagements end solution was to release ALL controls to the heating and cooling system to any suite that Mr& Mrs [redacted] may occupy each year during their visit so they may operate the heating and cooling for their personal comfort without having to wait for the computer to catch up to each setting

We have reviewed the account and have obtained a new contact to complete the work previously started by Miss [redacted] We have reached out to Miss [redacted] and let her know that the work would be completed at no additional cost to the estateWe [redacted] remain in contact with Miss [redacted] until the transfer is complete.”? If there is anything you need from me please let me know.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I [redacted] wait for the business to perform this action and, if it does, [redacted] consider this complaint resolved Regards, [redacted]

Thank you, Tricom and On-Site Management in Las Vegas, Nevada have consistently attempted to address and offer solutions to Mr& Mrs [redacted] complaint on many levels over the course of the past few years Mr & Mrs [redacted] are timeshare owners at the [redacted] ***The [redacted] timeshare (NJCIOA) operates as a not for profit Owners AssociationAs such the Board of Directors has a fiduciary responsibility to manage all aspects of the property in the best interest of every owner One of the reoccurring large expense items is utilitiesIn an effort to be both fiscally responsibly and environmentally sensitive to energy consumption the Board implemented a system to better manage energy consumption.? Since the implementation of this system in mid ?" 1980’s we have had no other owners or guests that have complained about this system NJCIOA has over 14,owners in addition to exchangers and renters that occupy the property (over arrivals each week)The owners appreciate the tremendous cost savings this system offers and are very satisfied with the climate control system evidenced by zero complaints The entire property is linked to controls for heating and cooling inclusive of the commercial spaceA summarized but detailed explanation on how the system works was shared with Mr& Mrs [redacted] soon after the initial complaint was received by ManagementIt was explained that the current power consumption and cost to the Association today are similar to the power consumption and cost to the Association that was achieved in the 1980’s and 1990’s due to this system When adjustments are made to the in-suite thermostats, the computer may take up to minutes to catch up to the settingsEach time the settings are changed it may take up to yet another minutes for the settings to take effect ? It is stated that the team had purposely manipulating the controls in of total suitesIt is assured that this did not take place as the team, inclusive of the Chief Engineer and the Assistance Chief Engineer were doing their best to explain and find a solution to Mr& Mrs [redacted] concerns as our owners and guests comfort is always first and foremost? Many offers have been made for Mr& Mrs [redacted] to attend the scheduled quarterly Board meetings to share their concerns of which Mr& Mrs [redacted] have not been able to attend perhaps due to their personal or business scheduleThe Associations Board Meeting dates are made available to the owners every mid ?" October for the future year for planning purposes for the owners to be able to attend and address the BoardBoard meeting protocol has also been shared with Mr& Mrs [redacted] on multiple occasions as wellManagements end solution was to release ALL controls to the heating and cooling system to any suite that Mr& Mrs [redacted] may occupy each year during their visit so they may operate the heating and cooling for their personal comfort without having to wait for the computer to catch up to each setting

Upon review of the file and information relating to Mr. [redacted] ’s account, we were able to determine that we have had a long term relationship without blemish. As far as I can tell Mr. [redacted] wanted Tricom’s help with selling his TimeShare and it appears as though he left a... message and did not receive a return call. We are very sorry that Mr. [redacted] did not receive the call he was waiting for and once we found out about his concerns we called him immediately. After a couple of conversations we determined that his options through our office were limited but offered a few suggestions for future reference. It is not clear why Mr. [redacted] did not receive the initial call back because we strive to return calls as soon as possible, same day, or following business day if call volume warrants; but this doesn’t happen very often. Tricom adheres to a "customer first" philosophy and not only strives to respond quickly and professionally but also looks for ways to provide proactive customer service when possible. It is unfortunate that Mr. [redacted] did not receive the high level of customer service we strive to give all of our customers and have complied with the Desired Settlement request as quickly and efficiently as possible. Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

We have reviewed the account and have obtained a new contact to complete the work previously started by Miss [redacted] We have reached out to Miss [redacted] and let her know that the work would be completed at no additional cost to the estateWe [redacted] remain in contact with Miss [redacted] until the transfer is complete.” If there is anything you need from me please let me know.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below That is a laughably bad faith response and does not address my complaint If they were "handling it internally", would I need to file a complaint with the Revdex.com bout it? I request that their Revdex.com approval be terminated and or their grade be changed to an "F" Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below
That is a laughably bad faith response and does not address my complaint If they were "handling it internally", would I need to file a complaint with the Revdex.com bout it? I request that their Revdex.com approval be terminated and or their grade be changed to an "F"
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I *** wait for the business to perform this action and, if it does, *** consider this complaint resolved
Regards,
*** ***

We have reviewed the account and have obtained a new contact to complete the work previously started by Miss ***We have reached out to Miss *** and let her know that the work would be completed at no additional cost to the estateWe *** remain in contact with Miss *** until the
transfer is complete.” If there is anything you need from me please let me know.Thank you

Platinum Interchange is fully aware of this complaint and is handling it internally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sadly again, the Property Manager of the Magic Tree who has presumably wrote this response, because he is still not listening to the patron of their resort and reading what the patron of their resort has to sayAs stated in my original Revdex.com complaint, my wife called days in advance requesting a waterproof MATTRESS, not PULL-UPS, which we had for our childrenMy belief this statement is coming from the Property Manager is because
the day shift staff and after hour staff were as accommodating as
possible given their limited powersI have formally requested, Tricom Management Owners of Magic Tree
Resort, and *** ***, who dictates which properties to
include in their timeshare portfolio, somehow find a way to give this
Magic Tree hours/after hours staff powers that other hotel and
resort chains (Marriott, Hilton, etc.) give all of their staff as part
of customer satisfaction.What the Property Manager of the Magic Tree says in the second paragraph is true when providing timeline of arrival and initial impression of property when I just woke up and went downstairs to check in without fully inspecting the room while my wife went about unloading luggage brought with us our trip.The Property Manager of the Magic Tree also provides an accurate timeline within the third paragraph as we had a lot of fun places to take our kids to in a short amount of time returning back to Magic Tree later that night.From here, I disagree with what the Property Manager of the Magic Tree has to say as in all of our years staying at ***, ***, ***, etcnever ever has any property told us to just deal with and to sleep on a pull out sofa until the morningThey would NEVER tell their customers to do so from the preventable problems my family experienced with the sugar ants to the left of the refrigerator on the counter-top and the alive silverfish found under the bedsheets where a waterproof MATTRESS should have either been provided or placed over the mattressThe Property Manager of the Magic Tree's use of the word of irate is wrong my wife and I were shocked and speechless a property manager would refuse to talk to a patron and tell the patron to deal with the problem until the next morning where MAYBE the Property Manager of the Magic Tree would speak to us.In conclusion, the Property Manager of the Magic Tree's respone has now prompted me to file a formal complaint with Florida Office of the Attorney General Consumer Protection Division hopefully bringing further attention/scrutiny to the Property Manager of the Magic Tree's negligence and lack of customer careSadly, my wife and I apologize to the duty/after hour staff of the Magic Tree Resort any repercussions our complaints may have as they did as much as they were empowered to do
Regards,
*** *We
have no record of this guest calling before their arrivalIf they had
called, they would have been informed to please provide pull-ups for the
child. Magic Tree Resort does not furnish waterproof mattresses
This
guest arrived the evening of the 30th of November after hours and
picked up their key from the lockbox. We asked the guest to please come
down the following day to registerOn the morning of December 1st,
the guest did come in late morning and register, never mentioning any
issues or problems
Later
in the evening after 9pm, the guest called the front desk and reported
their two-year old child had soiled the mattress. They also
stated they called and requested mattress protectors due to the child
having issues and wanted to be moved to another suite. Since it was
after hours our employees were instructed to leave the guests in
the same suite and use the sleeper sofa, and we would speak to them in
the morningThe guests became irate and stated bugs and ants were in
the suite and requested to move to another suite. They were not moved
that night, and chose to leave the property
We normally charge for property damage to our suites but chose not to charge the guest for the soiled mattress

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For
your reference, details of the offer I reviewed appear below
That is a laughably bad faith response and does not address my complaint? If they were "handling it internally", would I need to file a complaint with the Revdex.com bout it? ? I request that their Revdex.com approval be terminated and or their grade be changed to an "F"
Regards,
*** ***

Thank
you, Tricom and On-Site Management in Las Vegas, Nevada have consistently
attempted to address and offer solutions to Mr& Mrs*** complaint on
many levels over the course of the past few years
Mr
& Mrs*** are timeshare owners at the *** ***The ***
***
timeshare (NJCIOA) operates as a not for profit Owners AssociationAs such the
Board of Directors has a fiduciary responsibility to manage all aspects of the
property in the best interest of every owner
One
of the reoccurring large expense items is utilitiesIn an effort to be both
fiscally responsibly and environmentally sensitive to energy consumption the
Board implemented a system to better manage energy consumption.? Since the implementation of this system in mid
??" 1980’s we have had no other owners or guests that have complained about this
system
NJCIOA
has over 14,owners in addition to exchangers and renters that occupy the
property (over arrivals each week)The owners appreciate the tremendous
cost savings this system offers and are very satisfied with the climate control
system evidenced by zero complaints
The
entire property is linked to controls for heating and cooling inclusive of the
commercial spaceA summarized but detailed explanation on how the system works
was shared with Mr& Mrs*** soon after the initial complaint was
received by ManagementIt was explained that the current power consumption and
cost to the Association today are similar to the power consumption and cost to
the Association that was achieved in the 1980’s and 1990’s due to this system
When adjustments are made to the in-suite thermostats, the computer may take up
to minutes to catch up to the settingsEach time the settings are changed
it may take up to yet another minutes for the settings to take effect
? It is stated that the team had purposely manipulating the controls in
of total suitesIt is assured that this did not take place as the team,
inclusive of the Chief Engineer and the Assistance Chief Engineer were doing
their best to explain and find a solution to Mr& Mrs*** concerns as
our owners and guests comfort is always first and foremost? Many offers
have been made for Mr& Mrs*** to attend the scheduled quarterly Board
meetings to share their concerns of which Mr& Mrs*** have not been
able to attend perhaps due to their personal or business scheduleThe
Associations Board Meeting dates are made available to the owners every mid ??"
October for the future year for planning purposes for the owners to be able to
attend and address the BoardBoard meeting protocol has also been shared with
Mr& Mrs*** on multiple occasions as wellManagements end solution
was to release ALL controls to the heating and cooling system to any suite that
Mr& Mrs*** may occupy each year during their visit so they may
operate the heating and cooling for their personal comfort without having to
wait for the computer to catch up to each setting

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Dear ***,
Thank you
for the information, again, about how the heating / cooling system works at the
*** ***.? We noticed you missed some important facts.? 1) This
happened to us in two separate suites, on two separate occasions, not one as
you stated.? 2)? The problem was not that we had to wait for the
heating/ cooling unit to respond, it was responding, as you well know.? It
was turning on the air conditioner (cooling the room and it was
wintertime).? 3)? You failed to mention the two videos we have, of
the thermostats "cooling" our units, that we have requested *** to
view and respond to, which you have not done.? 4) You failed to address
the two threatening letters we received, in regards to this issue of viewing
the two videos.? 5) The reason that no other owner has complained, since
the heating/ cooling system was installed in the 1980's, is because you never
negatively manipulated another owner's thermostat.? 6) In the years we
have been pursuing this, you have never challenged our allegation that the thermostat
can be manipulated by maintenance.? 7)? You used the words
"commercial space" for a reason.? The BACnet system installed at
the *** *** (JC) is meant for commercial use.? However, JC is using it
in the residential,? deeded suites.? We agree that the system is a
real cost savings, when it is not used maliciously against an owner.? You have admitted that this heating/ cooling
system is remotely controllable, by saying you will remove ours from the BACnet
system in whatever room we are in? 8) We live in Hawaii and cannot
easily attend Board meetings.? And since this Board refuses to communicate
with us and there are no laws in Nevada for deeded timeshare owners, *** will
run for the Board to communicate this situation with the other owners and maybe
we can resolve this in that manner
In the
interest of a simple resolution, we again ask that *** agree to a meeting
with us, view the two videos we have of the thermostats being manipulated (now
three videos, as the same issue arose this morning), and possibly apologize or
arrive at another agreeable resolution
Regards,
*** and *** ? ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I [redacted] wait for the business to perform this action and, if it does, [redacted] consider this complaint resolved.
Regards,
[redacted]

We have reviewed the account and have obtained a new contact to complete the work previously started by Miss [redacted]. We have reached out to Miss [redacted] and let her know that the work would be completed at no additional cost to the estate. We [redacted] remain in contact with Miss [redacted] until the...

transfer is complete.” If there is anything you need from me please let me know.Thank you

Platinum Interchange is fully aware of this complaint and is handling it internally.

Upon review of the file and information relating to Mr
[redacted]'s account, we were able to determine that we have had a long term
relationship without blemish. As far as
I can tell Mr[redacted] wanted Tricom's help with selling his TimeShare and it
appears as though he left a
message and did not receive a return call. We are very sorry that Mr[redacted] did not
receive the call he was waiting for and once we found out about his concerns we
called him immediately. After a couple
of conversations we determined that his options through our office were limited
but offered a few suggestions for future reference. It is not clear why Mr[redacted] did not
receive the initial call back because we strive to return calls as soon as
possible, same day, or following business day if call volume warrants; but this
doesn't happen very often. Tricom
adheres to a "customer first" philosophy and not only strives to respond quickly
and professionally but also looks for ways to provide proactive customer
service when possible. It is unfortunate
that Mr[redacted] did not receive the high level of customer service we strive to
give all of our customers and have complied with the Desired Settlement request
as quickly and efficiently as possible

Thank
you, Tricom and On-Site Management in Las Vegas, Nevada have consistently
attempted to address and offer solutions to Mr. & Mrs. [redacted] complaint on
many levels over the course of the past few years.
Mr.
& Mrs. [redacted] are timeshare owners at the [redacted]. The [redacted]...

[redacted]
timeshare (NJCIOA) operates as a not for profit Owners Association. As such the
Board of Directors has a fiduciary responsibility to manage all aspects of the
property in the best interest of every owner.
One
of the reoccurring large expense items is utilities. In an effort to be both
fiscally responsibly and environmentally sensitive to energy consumption the
Board implemented a system to better manage energy consumption.  Since the implementation of this system in mid
– 1980’s we have had no other owners or guests that have complained about this
system.
NJCIOA
has over 14,000 owners in addition to exchangers and renters that occupy the
property (over 400 arrivals each week). The owners appreciate the tremendous
cost savings this system offers and are very satisfied with the climate control
system evidenced by zero complaints.
The
entire property is linked to controls for heating and cooling inclusive of the
commercial space. A summarized but detailed explanation on how the system works
was shared with Mr. & Mrs. [redacted] soon after the initial complaint was
received by Management. It was explained that the current power consumption and
cost to the Association today are similar to the power consumption and cost to
the Association that was achieved in the 1980’s and 1990’s due to this system.
When adjustments are made to the in-suite thermostats, the computer may take up
to 15 minutes to catch up to the settings. Each time the settings are changed
it may take up to yet another 15 minutes for the settings to take effect.
 It is stated that the team had purposely manipulating the controls in 1
of 348 total suites. It is assured that this did not take place as the team,
inclusive of the Chief Engineer and the Assistance Chief Engineer were doing
their best to explain and find a solution to Mr. & Mrs. [redacted] concerns as
our owners and guests comfort is always first and foremost.  Many offers
have been made for Mr. & Mrs. [redacted] to attend the scheduled quarterly Board
meetings to share their concerns of which Mr. & Mrs. [redacted] have not been
able to attend perhaps due to their personal or business schedule. The
Associations Board Meeting dates are made available to the owners every mid –
October for the future year for planning purposes for the owners to be able to
attend and address the Board. Board meeting protocol has also been shared with
Mr. & Mrs. [redacted] on multiple occasions as well. Managements end solution
was to release ALL controls to the heating and cooling system to any suite that
Mr. & Mrs. [redacted] may occupy each year during their visit so they may
operate the heating and cooling for their personal comfort without having to
wait for the computer to catch up to each setting.