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Platinum Mitsubishi

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Platinum Mitsubishi Reviews (2)

• Oct 13, 2026

Ongoing FCM issue and poor dealership communication
I, the owner of the Mitsubishi Outlander model, purchased this vehicle in September. The purpose behind buying the model was to ensure that I had the utmost safety with the inclusion of some features such as MI intelligence, which I assumed was going to be more reliable due to the added safety features. During the initial few months, I was satisfied with the performance of the vehicle, but since mid-June, there was an indication that there was a problem within the cluster for FCM (Front collision Module). Due to the non-functionality of the FCM I am not currently able to use the Adaptive Cruise Control feature on my vehicle. In order to get this issue resolved, I have visited the Platinum Mitsubishi dealership a total of times and most of times my vehicle at dealership since June. I called multiple times to Mitsubishi Motors and only one answer I can hear is that they are working with dealership. Note: Everytime that I have visited the dealership to get this problem resolved, I have not received any work order copy or a physical document outlining the issue and the steps taken to resolve it. With this ongoing issue I feel that I am being taken advantage of and my car being experimented with everytime I go there, and now I feel that the car is beyond repair, making me question whether I should even be driving this car from a safety point of view. There is a lot of action that is required from Mitsubishi, and I declare to them to fix this issue within a short allotted time frame or offer me a new car free of this error. As Mitsubishi is known for their quality of work and of the workmanship, I hope that the same level of confidence is to be shown to resolve this issue and make me feel satisfied with this product.

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