Platinum Preowned

The people here are not afraid to work with you! Not only did I get a great trade in on my OLD CAR (98 nissan), but they gave us a GREAT deal on the Buick Regal Tour X ! I would recommend them to all my friends and family ! Great dealing with them all!

We got 2 car and win a big tv the services that he did for us was great. They work a great deal for us we would go back to them again if we need a vehicle thank u for helping us

Customer states that she now has a transmission issueIf she needs help with this, this customer has an extended service agreement / warranty through *** Warranty Corp in Napa CAThis warranty is honored at any service facilityCustomer received copies of all warranty documents at the time of saleWe would be glad to help this customer with any warranty issues, but we also want the customer to be aware that if they are not happy with our service department, they are welcome to seek service at any other facility for the transmission issuePlease contact me with any further questions or concernsThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The Business completely ignored the response about the damage to the front end of my vehicleIn their documentation they stated existing damage to the passenger side of the vehicle when there is absolutely no damage to my passenger side and the damage that was done by somebody in their service department was done to the driver side Regards, [redacted]

Customer had an appointment scheduled on July 30, that they did not bring in the vehicle [redacted] called in and rescheduled the appointment for August 10, that they did not bring in the vehicle.On July 9, 2015, customer had the vehicle towed in, the engine was locked upWhen tech brought the vehicle in he noticed that horn was loose when it arrived at the shopThe bank paid for $of the original $estimateThe bank advised she had pay a $deposit for us to order parts and start repairs of the vehicleIn addition to the engine swap and replacement of the cold air intake that caused the engine to hydrolock, we replaced the coil packs and throttle position sensor that were causing a check engine light, I offered a discount in parts and labor for the customer so the final invoice total was $When the customer came to pick up the vehicle they stated that there was a noise on startupThe technician performed a circuit inspect and starter draw testThe starter does not fail but is noisy, recommend replacement, vehicle does startWe provided and estimate of $to remove and replace the starter (this was not a component that was replaced during the engine replacement, it is also not a covered component for warranty)The customer declined this repair, The missing hoses, they pointed out to my shop foreman were one nipple out which wasn’t needed and had already been capped off previouslyThe coolant clamps were not missing, they needed moved so they held the hoses more securely, our shop foreman adjusted this before the customer left the shopCustomer also complained of an ABS light that was onThat light was on at the time we repaired the clutch in February, the customer did not want further diagnostic of that concernWith regards to the complaint of when letting off the gas the car bucks and when started the rpm needle bounces while idling, I had advised the customer we would schedule an appointment and if it was related to the repair that we had completed we would warranty the repairIf it was not related to the repair that we completed and it was a warrantable failure, we would submit it to the warranty companyIf it was not related to the repair and not a warrantable failure we would provide an estimateAt this time the customer advised she would not be paying any more moneyI advised her that if she did not want to pay for repairs, if it was not a warrantable failure, I would provide her with an estimate and park the vehicle outside

*** *** purchased the *** *** Monday 68/14/17.She had left the vehicle here at the dealership to have the PA State inspection completed and all work to be paid for by Platinum Preowned.The PA inspection was completed on Friday 8/18/($933.69)*** was advised that the
vehicle was available For pick up on 8/19/17At the time of delivery on 8/19/she had mentioned that her car was damaged while it was here for service I walked the vehicle with her and she showed me the green paint mark and crack on the passenger side mirrorI told her that I didn‘t believe that it was new damage but told her I would have recon try to make it look better for herShe was OK with thatShe was completely satisfied at delivery On 8/28/*** called to schedule a service appointment for a noise in front end and a no heat issueAt that time she did not advise the service writer that that alleged damage needed to be taken care of by the recon departmentShe was given an appointment for 9/5/and was offered a loaner vehicle at no extra charge.The concerns she had were addressed by repairing right side engine mount, TPMS sensor, and coolant system flush. The repair cost was $and completed 9/9/(Paid by Platinum) when the customer picked up her vehicle on 9/9/she was happyShe then asked about the mirror being repaired and I told her that we would still look at it but she would have to make an appointment with our recon departmentI apologized for not looking atit while it was hereI explained that service and recon are two separate departments and that is why it was not addressed.She then called here on 9/12/to say that we again damaged her vehicle in a separate incident on the Front bumper while it was here for serviceShe spoke with Matt and he told her that we would check the photos of the vehicle that we had prior to her purchasing the vehiclewe did find that the damage in question was present in thephotos taken 0? the vehicle before they had purchased it.She then a complaint with the Revdex.comMatt advised her that we would need to have her issues resolved before we could make her another appointment for servicePlease call with any questions.Thanks, Mike D

06/10/2015To whom it may concern,The brake repair that was diagnosed by my company was not an item covered by warrantyWe always charge a diagnostic fee for any work performed in determining what is neededIn many cases, the customer will want free diagnosis so that they know exactly what is
wrong and can then shop around for a better priceWe do not offer free serviceAs a token of good faith and to keep the peace with this customer, we have reimbursed them for their diagnostic chargeThis is not something that we are required to do, but will do in this instance to keep the customer happyThey must know that any further diagnostic Work will not be done for free.Please see attached copy of check sent to customer.Please contact me with any questions or concerns. Mike D

Customer states that she now has a transmission issue. If she needs help with this, this customer has an extended service agreement / warranty through [redacted] Warranty Corp in Napa CA. This warranty is honored at any service facility. Customer received copies of all warranty documents at the time of sale. We would be glad to help this customer with any warranty issues, but we also want the customer to be aware that if they are not happy with our service department, they are welcome to seek service at any other facility for the transmission issue. Please contact me with any further questions or concerns. Thank you.

Customer had an appointment scheduled on July 30, 2015 that they did not bring in the vehicle. [redacted] called in and rescheduled the appointment for August 10, 2015 that they did not bring in the vehicle.On July 9, 2015, customer had the vehicle towed in, the engine was locked up. When tech...

brought the vehicle in he noticed that horn was loose when it arrived at the shop. The bank paid for $1300 of the original $2838.26 estimate. The bank advised she had pay a $500 deposit for us to order parts and start repairs of the vehicle. In addition to the engine swap and replacement of the cold air intake that caused the engine to hydrolock, we replaced the coil packs and throttle position sensor that were causing a check engine light, I offered a discount in parts and labor for the customer so the final invoice total was $2768.23. When the customer came to pick up the vehicle they stated that there was a noise on startup. The technician performed a circuit inspect and starter draw test. The starter does not fail but is noisy, recommend replacement, vehicle does start. We provided and estimate of $385.03 to remove and replace the starter (this was not a component that was replaced during the engine replacement, it is also not a covered component for warranty). The customer declined this repair, The missing hoses, they pointed out to my shop foreman were one nipple out which wasn’t needed and had already been capped off previously. The coolant clamps were not missing, they needed moved so they held the hoses more securely, our shop foreman adjusted this before the customer left the shop. Customer also complained of an ABS light that was on. That light was on at the time we repaired the clutch in February, the customer did not want further diagnostic of that concern. With regards to the complaint of when letting off the gas the car bucks and when started the rpm needle bounces while idling, I had advised the customer we would schedule an appointment and if it was related to the repair that we had completed we would warranty the repair. If it was not related to the repair that we completed and it was a warrantable failure, we would submit it to the warranty company. If it was not related to the repair and not a warrantable failure we would provide an estimate. At this time the customer advised she would not be paying any more money. I advised her that if she did not want to pay for repairs, if it was not a warrantable failure, I would provide her with an estimate and park the vehicle outside.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The Business completely ignored the response about the damage to the front end of my vehicle. In their documentation they stated existing damage to the passenger side of the vehicle when there is absolutely no damage to my passenger side and the damage that was done by somebody in their service department was done to the driver side. 
Regards,
[redacted]

9/26/2016Revdex.com,Thank you for making us aware of this complaint. We have been trying to make this customer happy. We have gone above and beyond any warranty coverage and we have provided this customer with "good will" repairs also. Please see all enclosed documentation along with the following...

explanations.Bill of sale - customer signed for a 50/50 "powertrain only' warranty. Warranty - customer signed for the 50/50 "powertrain only' warranty. Customer was explained to and understood that they would be responsible for 50% of all repairs. Invoice # [redacted] - $735.43 of repairs done with no charge to customer. Customer technically was responsible for 50% of this repair. We paid for it as a gesture of "Good Will". Invoice # [redacted] - $365.08 of repairs done with no charge to customer. Customer technically was responsible for 50% of this repair. We paid for it as a gesture of "Good Will". Invoice # [redacted] - $91.83 for Rental car provided at no cost to customer. This car was provided again as "Good Will". invoice# [redacted] - $137.43 non-covered repair paid for by customer. I believe we only charged them 50% Out Of “Good Wil”. Invoice # [redacted] $464.37 of repairs done with no charge to customer. Customer technically was responsible for 100% of this repair because items were not covered under warranty. We paid for it as a gesture of "Good Will".We try our best to service all customers after purchase. This customer has come in over and over screaming at my entire staff and using foul language. He is very aggressive and frightens the people that are trying to help him. I made the decision to pay for all these repairs to keep the peace with him. No matter how much "Good Will' we provide the customer is angry and confrontational. The items in question are not covered under warranty. I have provided a copy of that warranty. We are not going to offer this customer any more "Good Will'. We feel we have done everything above and beyond to make this customer happy. Please contact me with any further questions or concerns.Thank you,Mike D.Owner

Review: On August 9, 2014, I purchased a 2002 [redacted] from Platinum Pre Owned LLC auto dealer. The cost was 7203.70 of which I made an 1800.00 down payment plus 500.00 for miscellaneous items such as taxes, registration, etc. I was given a warranty of 2 years or the length of the contract. After one week I realized the car was using 5 quarts of oil a week which I kept putting in. Then the starter went out. After much haggling the company finally repaired the starter. This repair took one week. Six days later the engine blew up. I was advised that they would not even begin to repair the car until I made another payment which I would not pay. I had already given them enough money for a car with all this trouble. A man named Ian called me using very foul language and threatened to ruin my credit. They still have the car and no repair has been made.Desired Settlement: Please have the car repaired or a refund of my down payment.

Business

Response:

11/03/2014This customer did purchase a vehicle with a 2 year warranty. Vehicle did have a starter issue and was repaired. Customer did have a blown motor after 4,000 miles of use, which is also being repaired through the same warranty company. The issue with the customer not paying the bank is a issue from the warranty work being performed. Since the customer defaulted on their 1st payment after roughly 4000 miles of vehicle use and zero (0) payments made, the bank has repossessed the vehicle. Repairs to the vehicle will be performed for the lender under their lien holder rights. Vehicle is now the property of the lender. Customer could have had vehicle repaired and returned to him if he had honored his commitment to the bank. Vehicle was scheduled to be repaired in a timely fashion until the customer stated we could tell the bank to shove it up their [redacted]. Customer has a history of bad behavior relating to credit and specifically auto loans.Please call me with any questions or concerns.Thank you, Mike D Owner

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The business is out right lying. When they called about the payment y I told them I would be happy to make my payment but only AFTER the car was fixed the to mybsatisfaction. I only had to car in my possession a total of 2.5 weeks and refused to give them more money until the car was working. They said the cannot fix it without payment as the warranty company did not get paid from the bank until I made my payment. I have this recorded from a conversation with one of their people. The persons name is Evan. Also they stated in their reply that the warranty fixed the starter. Evan said that dealwrship paid for that fix out of pocket. I have a hat recorded as well. The reason they repossessed the car was due to me not making my payment. The reason I refused to pay was out of a total of 6 weeks they had the car 3 of them due to mechanical and engine failure. I agreed to make payment once fixed. They never even sent notice of reposession or gave my personal belongings back which is a violation of PA state laws.

Regards,

Business

Response:

11/10/2014Revdex.com,As discussed in my previous response, the vehicle was under warranty and was scheduled to be repaired. This repair is still going to be paid by the warranty company despite the repossession. These repairs will be made under the lien holder rights. Customer will be receiving a letter from the bank stating that the vehicle has been repossessed. Customer can come claim any personal items left in the vehicle at any time, The fact that the vehicle had mechanical issues (which are covered under warranty and would have been repaired for the customer) and the fact that the customer had an obligation to the bank to make scheduled payments, are two separate issues. The customer refused to make his agreed payments to the bank which has resulted in a repossession of the collateral. Bottom line is that the customer had an obligation to the bank that he did not keep due to his mechanical problems. Having mechanical problems (especially when they are warranty covered items) does not dismiss the obligation to the lender. This action by the customer resulted in a repossession of the vehicle by the lender. Any questions in regards to the customers delinquency can be discussed with the lender.Please call me with any questions or concerns. ###-###-####Mike DOwner

Review: Would not let a family member co sign on a vehicle that I would be the primary driver. They told me I would fail my sister and that it was illegal to have me as the primary driver.Desired Settlement: I drove down from [redacted] Pa to [redacted] 3 times and put 200 dollars down for nothing I would like my 200 dollars back and the cost of gas traveling back and forth.

Business

Response:

Handwritten response.

Review: To whom it may concern,On August 7, 2014 I purchased a ford truck from Platinum Preowned car dealership in [redacted], PA. The truck had a sticker price of $8,599. They told me there was a mandatory service contract & that came to $1,695 so the entire total came to $11,208.64. I gave them a $3,000 cash deposit for the purchase, & the rest was going to be financed ($8,208.54). I picked the truck up on Saturday Aug. 9 in which we finalized everything. I left the dealer to put gas in the truck & there was gas leaking from the truck. I went back to the dealer & they were closed. I called the owner of the dealership & left a message. He called me back & told me he would take care of the gas problem & make an appointment with their service center to get the truck inspected. The truck needed a few things done to pass for the inspection. The truck sat there on their lot for 2 weeks & theyve nothing to it at all. I asked what was going on & they kept giving me excuse after excuse. He told me he wasnt making any money off the deal. The truck was not a as is deal, it has warranty. I have the truck down here with me at the inspection station. The problem I now have is that, I called the finance company to inquire about the coupon payment book & they told me there was no record of me making a purchase for the truck. The DMV has no record or nothing even in transit related to the license plate. I have nothing linking me to the truck as far a legal wise with the state, other than the papers I received from the dealership. They have my money & I have a truck with no inspection, no owners card or anything linking me to the truck. I do construction work for myself, & havent been able to work in a month because I have no truck to transport material & Im losing out on my work I had scheduled. PLEASE HELP! Thank You, [redacted]Desired Settlement: would like to keep truck as long as they honor what they said to get the truck to pass inspection & have title to truck

Business

Response:

10/08/2014We agree to complete the Pa State Inspection of the vehicle, complete the Pa state vehicle registration, and honor all terms of the original deal with [redacted] including the warranty that was provided.Customer will have to bring the vehicle to our facility so that we can perform the work at our cost. we will also need to confirm that the GPS installed in the vehicle is in working order. Customer can make arrangements to complete this asap, Please call me with any questions or concerns. Thank you,Mike D. Owner

Review: I bought my [redacted] xl and it had some problems so I took it back to be repaired 4 times. the way they repaired the [redacted] was they unhooked the battery to reboot the computer and now the problems are back and now they want me to pay for the repairs.Desired Settlement: I want the [redacted] repaired but not by them I will take it to a gmc dealer and they can pay them

Business

Response:

Handwritten response.