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Platinum Property Management

325 Colorado Park Pl, East Wenatchee, Washington, United States, 98802

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We were charged unfairly for the cleanup of a rental that we had worked on for weeks prior to clean. The bathroom was horrendous from day one .... mold all over the walls and ceiling and when this was brought to the attention of the landlords, they ignored it. We cleaned them several times with bleach water to try to kill the mold as we were suffering from headaches constantly.
They charged us for cleaning the counters which was ridiculous ... those counters, walls and cabinets had been deep cleaned several times before move out.
They charged us 350.00 to clean the carpets which was also ridiculous. We used a shampooer to shampoo that carpet at least once a month since move in and deep cleaned it before move out. When we moved it, the carpet reeked of cat urine so bad that we had to rent a shampooer more than once to try to get the smell out. Friends and family who visited complained over and over of the smell so I know it was not cleaned before we moved in despite what they told us.
They were asked a couple of times if we could paint the walls white to brighten things up and clean things up but were denied.
This place was as clean as it was going to get before we moved out but we were denied much of our cleaning deposit anyway.
Beware of these rentals.

My husband & I resided in a house which the renting contract was carried over into the services of Platinum Properties. Previous lease information could not be brought back from the previous landlord/property mgr. SOME damages out of our control were charged to us after moving out, totaling over $3k. Paid in full, PP continued to keep our account open, claiming they do not receive notifications when the account is paid in full resulting in pulling additional funds from our bank account and NSF charges on purchases we felt we had funds for. Documentation between PP & myself show they receive notifications when an account misses a payment (fees populate up to $100 each), but not when an account is paid in full. Monthly statements meant to be provided to me were only available every few months, making it difficult to manage the debt owed & paid to them. While office staff sounded sincere in their apologies for my inconveniences, continued issues pursued - they stated they had over 400 leases to manage. Ours was unique, implying that their processes have gaps & room for ways for them to make other withdrawals on residents accounts. $300 was unintentionally paid to PP from our bank account, along with over $150 in NSF charges lost to unexpected charges in our account. PP is aware, promised to cut a check immediately for the $300 & send out via USPS. Check never came b/c PP had reports to run & forgot to follow up with me because they were too busy with other tasks. I had to reach out to remind them. My bank account is overdrawn, preventing me to pay bills. My bank will not refund NSF charges pertaining to PP's lack of concern over mistakes and gaps in processes. I still have financial delays due to this ongoing issue.

Platinum Property Management Response • Jun 19, 2018

Tenant was told on previous occasion that Platinum does NOT manage tenant's online payments including automatic recurring payments. It is the tenant's responsibility to manage online accounts and portal which clearly shows the tenant's ledger with amounts due as well as payment accounts and scheduled payments that the tenant set up.

Scheduled payments are created by the tenant. We do not manage scheduled payments. We are only notified when payments are returned as NSF, and late payments are manually tracked by office staff. We do not make payments on tenant's behalf. All online payments are initiated and/or scheduled by tenant via the online portal. As stated before, it's a tenants responsibility to manage all payments.

That being said, the tenant set a recurring payment on or before April 6th, according to the tenant ledger in the amount of $300. This payment and the automatic payment made by the tenant on 5/6 were returned NSF. According to the tenants ledger as of 5/21, a one time payment was made paying off the balance. Unbeknownst to office staff, the tenant failed to delete or end the automatic recurring payment resulting in another payment being made on 6/6. After tenant notified us that an additional payment was made (around 6/7 or 6/8) tenant was told over the phone by office staff a check would be cut and sent out that day as well as solutions to making sure the payment did not happen again. A similar situation occurred in September when tenant made a recurring payment, asked for a forbearance due to natural disaster, and did not go in and re-schedule the payment. The same solutions were told to tenant for this situation as they were in September. After office staff ended phone call with the tenant, they were notified by manager that we would need to wait to cut the refund check as we had to wait for the payment to settle, and for owner reports to be run. Office staff did not follow up and relay the information to the tenant and apologized for this when the tenant contacted us 6/15. We cut a check 6/15, as the payment had cleared a couple days earlier, and reports were finished the day before. The check was also personally taken to the post office, and watched as the postal worker postmarked the envelope and put it in the outgoing mail. Again, a sincere apology was made to the tenant about both the delay and the failure to notify tenant of what was going on regarding the refund.

We have made several considerations in regards to this account, including a forbearance on 2 separate occasions for situations out of the tenants control. A payment agreement was signed by all parties, where the payment, due dates, and fees associated with NSF and late payments were made clear.

We do not take responsibility for the tenants failure to follow through with the management of their online payments. We apologize for the delay and for the failure to follow through. We see no other fault on behalf of our office or office staff.

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Address: 325 Colorado Park Pl, East Wenatchee, Washington, United States, 98802

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