I am rejecting this response because: As you are undoubtedly aware by this time the fees being charged by Platinum Resolution Services Inc. is outrageous, uncalled for and constant unwanted harassment on behalf of Platinum Resolutions Services Inc. There is a substantial amount of fictitious fees.
Unfortunately, again Mr. [redacted] is referring to two completely separate debts. The attached he previously provided was for a judgment case, Case # 12-08043. We were not involved in that case at all. Our office was handling the Post Judgment Case, Case # 14-07106. These are two completely separate debts covering two different time frames. Mr. [redacted] can contact A.S.A.P. collection services regarding Case # 12-08043 Attached (Scan3203) is a copy of a Receipt of Partial Cure Notice sent to Mr. [redacted] along with a detailed account history. All charges are assessed in compliance with the California Civil Code and the CC&Rs. Included in these figures are Regular Assessments, Late charges, Interest, Attorney Fees, Management Fees, Collection Fees/Costs and Foreclosure Costs. The Non-Judicial Foreclosure Process was initiated by recording the Notice of Default on 04/22/2016, as Instrument No. 2016-0003986. Mr. [redacted] had not had a zero balance on his post judgment account since 06/01/2013. Also, attached (Scan3204) is a current Account History showing Mr. [redacted] paid the account in Full. Finally, attached (Scan3205) is a copy of the Release of Assessment Lien and Notice of Rescission recorded on 06/22/2016, as Instrument No. 2016-0006381. [redacted]Platinum Resolution Services, Inc."A Foreclosure Trustee Company"PO Box [redacted]Modesto, Ca 95357Phone 209-661-[redacted]Fax 877-801-[redacted]
Hi I am responding to the complaint made by [redacted]. Mr [redacted] came into our store and bought an echo cs-310 model, not a eco 5310 serail number C33014097034. At the time of purchase he was given hands on instruction on not to run the saw with the chain brake on, how to operate...
the saw, how to start it and all safety instructions we give all our customers. A few days passed and he returned with the saw saying it wont idol and he feels it maybe the clutch. At that time [redacted] on the counter told him it looks like he ran it with the chain brake on. The units cover was melted. Customer claimed no he didn't and still wanted us to look at it for warranty through MFG warranty. So we did. After inspection of the saw the tech, [redacted] found that the customer ran the unit with the chain brake on. [redacted] repaired the saw thinking customer wanted it repaired seeing he just bought it. It was not covered by MFG warranty, the customer then became upset because of the cost of the repair on his new saw. So then we put all his parts back on the saw and returned it to him so he could go get a second opinion. He refused to pay for us looking at the saw as well. He called Echo MFG, they called us and said the same thing we had told the customer. That made him even more unhappy, so unhappy he called and threatened to call Revdex.com and anyone else he can to make us look bad. He also has gone online slandering us for doing our job. He has his unit back to the way it was when he brought it in here, and was not charged a dime when he owes us $35.18 for looking at the saw. If we could have helped him we would have, but there is nothing we can do for customer neglect on these units.Please see attached invoiceThank you,[redacted]Owner[redacted]
I am rejecting this response because: As you are undoubtedly aware by this time the fees being charged by Platinum Resolution Services Inc. is outrageous, uncalled for and constant unwanted harassment on behalf of Platinum Resolutions Services Inc. There is a substantial amount of fictitious fees.
Unfortunately, again Mr. [redacted] is referring to two completely separate debts. The attached he previously provided was for a judgment case, Case # 12-08043. We were not involved in that case at all. Our office was handling the Post Judgment Case, Case # 14-07106. These are two completely separate debts covering two different time frames. Mr. [redacted] can contact A.S.A.P. collection services regarding Case # 12-08043 Attached (Scan3203) is a copy of a Receipt of Partial Cure Notice sent to Mr. [redacted] along with a detailed account history. All charges are assessed in compliance with the California Civil Code and the CC&Rs. Included in these figures are Regular Assessments, Late charges, Interest, Attorney Fees, Management Fees, Collection Fees/Costs and Foreclosure Costs. The Non-Judicial Foreclosure Process was initiated by recording the Notice of Default on 04/22/2016, as Instrument No. 2016-0003986. Mr. [redacted] had not had a zero balance on his post judgment account since 06/01/2013. Also, attached (Scan3204) is a current Account History showing Mr. [redacted] paid the account in Full. Finally, attached (Scan3205) is a copy of the Release of Assessment Lien and Notice of Rescission recorded on 06/22/2016, as Instrument No. 2016-0006381. [redacted]Platinum Resolution Services, Inc."A Foreclosure Trustee Company"PO Box [redacted]Modesto, Ca 95357Phone 209-661-[redacted]Fax 877-801-[redacted]
Hi I am responding to the complaint made by [redacted]. Mr [redacted] came into our store and bought an echo cs-310 model, not a eco 5310 serail number C33014097034. At the time of purchase he was given hands on instruction on not to run the saw with the chain brake on, how to operate...
the saw, how to start it and all safety instructions we give all our customers. A few days passed and he returned with the saw saying it wont idol and he feels it maybe the clutch. At that time [redacted] on the counter told him it looks like he ran it with the chain brake on. The units cover was melted. Customer claimed no he didn't and still wanted us to look at it for warranty through MFG warranty. So we did. After inspection of the saw the tech, [redacted] found that the customer ran the unit with the chain brake on. [redacted] repaired the saw thinking customer wanted it repaired seeing he just bought it. It was not covered by MFG warranty, the customer then became upset because of the cost of the repair on his new saw. So then we put all his parts back on the saw and returned it to him so he could go get a second opinion. He refused to pay for us looking at the saw as well. He called Echo MFG, they called us and said the same thing we had told the customer. That made him even more unhappy, so unhappy he called and threatened to call Revdex.com and anyone else he can to make us look bad. He also has gone online slandering us for doing our job. He has his unit back to the way it was when he brought it in here, and was not charged a dime when he owes us $35.18 for looking at the saw. If we could have helped him we would have, but there is nothing we can do for customer neglect on these units.Please see attached invoiceThank you,[redacted]Owner[redacted]