Hi I am responding to the complaint made by [redacted] Mr [redacted] came into our store and bought an echo cs-model, not a eco serail number CAt the time of purchase he was given hands on instruction on not to run the saw with the chain brake on, how to operate the saw, how to start it and all safety instructions we give all our customers A few days passed and he returned with the saw saying it wont idol and he feels it maybe the clutchAt that time [redacted] on the counter told him it looks like he ran it with the chain brake onThe units cover was melted Customer claimed no he didn't and still wanted us to look at it for warranty through MFG warrantySo we did After inspection of the saw the tech, [redacted] found that the customer ran the unit with the chain brake on [redacted] repaired the saw thinking customer wanted it repaired seeing he just bought it It was not covered by MFG warranty, the customer then became upset because of the cost of the repair on his new saw So then we put all his parts back on the saw and returned it to him so he could go get a second opinion He refused to pay for us looking at the saw as well He called Echo MFG, they called us and said the same thing we had told the customer That made him even more unhappy, so unhappy he called and threatened to call Revdex.com and anyone else he can to make us look bad He also has gone online slandering us for doing our job He has his unit back to the way it was when he brought it in here, and was not charged a dime when he owes us $for looking at the saw If we could have helped him we would have, but there is nothing we can do for customer neglect on these units.Please see attached invoiceThank you, [redacted] Owner [redacted]
Hi I am responding to the complaint made by [redacted] Mr [redacted] came into our store and bought an echo cs-model, not a eco serail number CAt the time of purchase he was given hands on instruction on not to run the saw with the chain brake on, how to operate the saw, how to start it and all safety instructions we give all our customers A few days passed and he returned with the saw saying it wont idol and he feels it maybe the clutchAt that time [redacted] on the counter told him it looks like he ran it with the chain brake onThe units cover was melted Customer claimed no he didn't and still wanted us to look at it for warranty through MFG warrantySo we did After inspection of the saw the tech, [redacted] found that the customer ran the unit with the chain brake on [redacted] repaired the saw thinking customer wanted it repaired seeing he just bought it It was not covered by MFG warranty, the customer then became upset because of the cost of the repair on his new saw So then we put all his parts back on the saw and returned it to him so he could go get a second opinion He refused to pay for us looking at the saw as well He called Echo MFG, they called us and said the same thing we had told the customer That made him even more unhappy, so unhappy he called and threatened to call Revdex.com and anyone else he can to make us look bad He also has gone online slandering us for doing our job He has his unit back to the way it was when he brought it in here, and was not charged a dime when he owes us $for looking at the saw If we could have helped him we would have, but there is nothing we can do for customer neglect on these units.Please see attached invoiceThank you, [redacted] Owner [redacted]