Platinum Storage Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is a race issue before I filed the complaint about being harassed and racial discrimination I had no problems , when the so called tailgating happened both units were paid and my access codes worked , So instead of dealing with the problem with their employee they prove my point and attack me, This is clearly them attacking me for standing up to their racist employee , Also the law requires that I am given a day notice to vacate I was not given enough time to find another unit or to get the stuff in order to be moved out , I asked them for more time and they refused, I really can not believe Riverside county has a contract with a company that supports a racist employee , The facts are simple I did nothing different from June to January besides complaint and stand up to someone I fell was being racist to meAfter that the gate code policy changed I got a warning for tailgating that everyone dose , I was just there tonight about pm and a Riverside county employee came in behind me on my gate code, Will they get that same notice I did ? My lease will not be renewed and I have to vacate by 2/1/2018, The reason I am not moving out of the unit is because I do not have a place to move my items I have over pallets in both units and I do not have the finances to move it on a day notice, Platinum Storage Group is attacking the victim instead of trying to make things right , Regards, [redacted] ***

RE: Complaint ID [redacted] To whom it may concern,This letter is in response to the complaint asserted by Mr [redacted] dated 1/13/Mr [redacted] became a tenant at the Daytona facility beginning 6/7/He rented unit # [redacted] at that timeSubsequently, on 6/17/he rented an additional unit, unit #***Between 6/7/and 1/22/18, Mr [redacted] has been delinquent in the payment of his rent no less than times.He had a conversation with the facility's Area Manager on 11/30/17, where he was reminded about his accounts being past due, Pursuant to the terms of his Lease Agreement (which permits the self storage facility to deny access to the facility when rent is not timely paid), Mr [redacted] was denied access to his self storage rental units after he was delinquent in his rentas of 12/11/After he was denied access on 12/13/17, he communicated with another of our facilities and our corporate office with his complaints.On 12/14/17, we contacted Mr [redacted] by phone on to discuss his concernsAt that time, Mr [redacted] admitted that, in the past, he would pay his second unit later in the month when he had more business income, and that he was also using another of our tenant's gate codes when his did not work due to non-paymentWe reminded him at that time that such access was not permitted under his lease agreementAlthough Mr [redacted] specifically stated that he felt like his matter was a "race issue", he was reassured that since he was in default of his lease, he was being treated the same as other tenants who fail to pay their rent on time.On 1/11/18, the staff witnessed Mr [redacted] tailgating onto the property (he was still denied access to the property since he had not paid his rent in full as of that time)He was then given the standard written warning about impropertailgatingUpon receiving his warning notice, he emailed the corporate office again citingharassment and threatening a lawsuit.Mr [redacted] has not honored the terms of his lease on repeated occasions, despite remindersWe have spent many man hours addressing Mr***'s concerns and, after his outbursts on 1/11/18, chose not to continue his month-to-month lease, as is permitted under his lease agreementHe was provided with the required notice of lease terminationHe now refuses to vacate his rented storage units.Further, notwithstanding his receipt of his notice of termination, he made payments through our call center and website on 1/20/and 1/21/to pay for his units for themonth of February, 2018.We refunded his payments on 1/22/and informed him again that he was required to vacate the storage units as of January 31, He continues to refuse to vacate the propertyWith as many complaints as he has filed on the internet and internally, we are at a loss to explain why he insists on stayingWe plan to enforce the Notice to Notice of Termination and Notice to Wacate that was issued and file an unlawful detainer action on February 1, unless he properly vacates the storage units and the storage facilitypremises.Should you have any questions, please contact meat [redacted] ***Thankyou, [redacted] Corporate Operations Administration [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is a race issue before I filed the complaint about being harassed and racial discrimination I had no problems , when the so called tailgating happened both units were paid and my access codes worked , So instead of dealing with the problem with their employee they prove my point and attack me, This is clearly them attacking me for standing up to their racist employee , Also the law requires that I am given a 30 day notice to vacate I was not given enough time to find another unit or to get the stuff in order to be moved out , I asked them for more time and they refused, I really can not believe Riverside county has a contract with a company that supports a racist employee , The facts are simple I did nothing different from June to January besides complaint and stand up to someone I fell was being racist to me. After that 1. the gate code policy changed 2. I got a warning for tailgating that everyone dose , I was just there tonight about 5 pm and a Riverside county employee came in behind me on my gate code, Will they get that same notice I did ? 3. My lease will not be renewed and I have to vacate by 2/1/2018, The reason I am not moving out of the unit is because I do not have a place to move my items I have over 40 pallets in both units and I do not have the finances to move it on a 14 day notice, Platinum Storage Group is attacking the victim instead of trying to make things right , 
Regards,
[redacted]

RE: Complaint ID [redacted]To whom it may concern,This letter is in response to the complaint asserted by Mr. [redacted] dated 1/13/18. Mr. [redacted] became a tenant at the Daytona facility beginning 6/7/17. He rented unit #[redacted] at that time. Subsequently, on 6/17/17 he rented an additional unit, unit...

#[redacted]. Between 6/7/17 and 1/22/18, Mr. [redacted] has been delinquent in the payment of his rent no less than 13 times.He had a conversation with the facility's Area Manager on 11/30/17, where he was reminded about his accounts being past due, Pursuant to the terms of his Lease Agreement (which permits the self storage facility to deny access to the facility when rent is not timely paid), Mr. [redacted] was denied access to his self storage rental units after he was delinquent in his rentas of 12/11/17. After he was denied access on 12/13/17, he communicated with another of our facilities and our corporate office with his complaints.On 12/14/17, we contacted Mr. [redacted] by phone on to discuss his concerns. At that time, Mr. [redacted] admitted that, in the past, he would pay his second unit later in the month when he had more business income, and that he was also using another of our tenant's gate codes when his did not work due to non-payment. We reminded him at that time that such access was not permitted under his lease agreement. Although Mr. [redacted] specifically stated that he felt like his matter was a "race issue", he was reassured that since he was in default of his lease, he was being treated the same as other tenants who fail to pay their rent on time.On 1/11/18, the staff witnessed Mr. [redacted] tailgating onto the property (he was still denied access to the property since he had not paid his rent in full as of that time). He was then given the standard written warning about impropertailgating. Upon receiving his warning notice, he emailed the corporate office again citingharassment and threatening a lawsuit.Mr. [redacted] has not honored the terms of his lease on repeated occasions, despite reminders. We have spent many man hours addressing Mr. [redacted]'s concerns and, after his outbursts on 1/11/18, chose not to continue his month-to-month lease, as is permitted under his lease agreement. He was provided with the required notice of lease termination. He now refuses to vacate his rented storage units.Further, notwithstanding his receipt of his notice of termination, he made payments through our call center and website on 1/20/18 and 1/21/18 to pay for his units for themonth of February, 2018.We refunded his payments on 1/22/18 and informed him again that he was required to vacate the storage units as of January 31, 2018. He continues to refuse to vacate the property. With as many complaints as he has filed on the internet and internally, we are at a loss to explain why he insists on staying. We plan to enforce the Notice to Notice of Termination and Notice to Wacate that was issued and file an unlawful detainer action on February 1, 2018 unless he properly vacates the storage units and the storage facilitypremises.Should you have any questions, please contact meat [redacted]Thankyou,[redacted] Corporate Operations Administration [redacted]