Platinum Volkswagen

Review: I was turning in a leased vehicle to Volkswagen that I purchased at this dealership

There wer warranty issues with the car and I in formed [redacted] about them he said he would handle it for me

I received no support from the staff upon Turing in the car

After the car was turned in I received a monthly payment statement from Volkswagen saying I never turned in the vehicle

Again I contac [redacted] and he said he would take care of it

I then received a bill from Volkswagen for warranty work that was still under warranty that [redacted] said he would take care of

Again he didn't

When I went to the dealership to resolve the issues [redacted] had a rude and unprofessional attitude

He told me he didn't have time for me because I was stopping him from selling to new customers

He said he would resolve the issues with his [redacted] and that they would call me back with the results

They never did

I had to call Volkswagen corporate to resolve the problem myself

They wer professional and courteous and the problem was resolved

This dealer does not care about their customers wince the sale is made

I leased two cars from them over a six year period and gave [redacted] two referrals that led to two more sales

I have never seen a more unprofessional dealer and salesman in my life

Their lack of caring and negligence caused me countless hours on the phone back and forth

Time I did have to spare due to work

A negative rating should be given to this dealerDesired Settlement: Refund me for what I should not have been charged and for my time

And an apology from management

Business

Response:

Tell us why here... [redacted] called me several months ago to discuss returning his leased 2012 Passat before the lease expired. I informed him that, while he was free to return the car at any time, he would be subject to early termonation charges if he returned the car earlier than 89 days before the Lease End Date. I also mentioned that he would be responsible for all payments due, as well as the Disposition Fee. He mentioned to me that he had an Airbag light on (which I knew about from prior conversations). I told him that I though it might be covered under the warrany, and he most likely would not need to worry about it. If, in fact, he received a bill in error, I informed him that we would be happy to advocate for him with VW Credit. He subsequently turned the car in, within the 90 day window as I suggested. [redacted] received a call form [redacted] on Saturday, March **, 2015. [redacted] was unhappy because he received a Lease Return Settlement Statement from VW Credit which included the balance of his payments, the Disposition Fee, and a several small charges for 'Execess Wear”, including a missing Owners Manual and a charge for the Airbag warning light. [redacted] mentioned to [redacted] that he felt the warning light charges were unwarranted, and he ([redacted]) was confident that VW Credit could be convinced to waive the charge. There was no discussion of the Dispositon Fee at that time. [redacted] requested a copy of the Settlement Statement and assured [redacted] that we would contact VW on Monday 3/**, on his behalf. On Sunday, [redacted] visited the showroom. He was visibly angry, and spoke to me in a loud, almost menacing tone. I brought him into a private office, so we could discuss his concerns in private. He indicated to me that he was upset about the Excess Wear charges. Since I was aware of the conversation with [redacted] on Saturday (as I was present during the phone call), and I reminded him that [redacted] and I would be happy to look into it for him on Monday. I asked him to contact VW Credit to give me permission to advocate on his behalf. He continued to to speak in a hostile tone, indicating that he was not happy with this treatment, and was was going to continue to 'venbt”. I informaed him that I would be happy to assist him on Monday, but I was not in a position to continue the conversation on Sunday, since there were no other [redacted]s on duty, and I was needed by the staff and other customers. I also indicated to him that I was not happy with the treatment I was receiving form him, as I did not, and do not, feel that his biligerence was warranted. I asked him to leave, and he eventually did. [redacted] again contacted [redacted] on Monday via telephone. [redacted] informed [redacted] that VW credit agreed to waive the Excess Wear charges. He then requested that we assist him in his efforts to avoid paying the Dispotion Fee. [redacted] once again reminded [redacted] that Platinum Volkswagen did not have any contorl over the Dispotion Fee (I mentioned this to [redacted] on Sunday as well). [redacted] offered to look into a potential resolution, but was very clear that he did not believe the fee would be waived. I was also present for this conversation, and felt that, since the excess wear charges had been waived, there would be no further action required by Platinum VW.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here[redacted] speaks in half truthshe is a slick talking car salesmani received no assistance from the service department and less assistance from sales[redacted] took me into a private office because he did not want his potential new sales customers to hear what I had to say so he hid me in private my voice was not one of menacing it was one of frustration that this dealer completely turned its back on me because there were no more sales opportunities furthermore [redacted] had to provide a very long answer to the complaint because it was a long process for me to resolvehe is uding my story and sprinkling in his version of the truththe truth is that I was a loyal customer to the dealer and they only found out about the resolution from my letter to Revdex.comask [redacted] why no one got back to me as they said they would when I left the dealer why because they were mad that I weas complaining about the level of treatment and unprofessionalism I received I woul not go to this length to make up a story mI am writing to inform others to beware of their business practice [redacted] has a wonderful story built on lies to protect the dealer imagei have also reached out to Volkswagen USA to file a formal complaint as well[redacted] did not go the extra mile as he would love to pat himself on the back for he was simply asked to do his jobwhich he could not do effectively if I were the owner of the dealer I would reprimanded him for loosing a customer and my Uncle as a customer as wellDo what you want with my complaint, but they do not deserve the A+ rating from you if the behave in this manneri will take my business elsewhere and hope that this complaint will help the dealer realize that it is not just about the sale and spare future customers the grief and frustration I had to endure thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here[redacted] speaks in half truthshe is a slick talking car salesmani received no assistance from the service department and less assistance from sales[redacted] took me into a private office because he did not want his potential new sales customers to hear what I had to say so he hid me in private my voice was not one of menacing it was one of frustration that this dealer completely turned its back on me because there were no more sales opportunities furthermore [redacted] had to provide a very long answer to the complaint because it was a long process for me to resolvehe is uding my story and sprinkling in his version of the truththe truth is that I was a loyal customer to the dealer and they only found out about the resolution from my letter to Revdex.comask [redacted] why no one got back to me as they said they would when I left the dealer why because they were mad that I weas complaining about the level of treatment and unprofessionalism I received I woul not go to this length to make up a story mI am writing to inform others to beware of their business practice [redacted] has a wonderful story built on lies to protect the dealer imagei have also reached out to Volkswagen USA to file a formal complaint as well[redacted] did not go the extra mile as he would love to pat himself on the back for he was simply asked to do his jobwhich he could not do effectively if I were the owner of the dealer I would reprimanded him for loosing a customer and my Uncle as a customer as wellDo what you want with my complaint, but they do not deserve the A+ rating from you if the behave in this manneri will take my business elsewhere and hope that this complaint will help the dealer realize that it is not just about the sale and spare future customers the grief and frustration I had to endure thank you[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,