We apologize for the inconvenience. We are unable to offer refunds at this time. In our terms and conditions in the Real Paygo section, it mentions: "All airtime cards purchased are non-refundable and non-transferable."
Initial Business Response /* (1000, 5, 2015/08/07) */
[redacted],
First and foremost, we would like to apologize for the inconvenience you have encountered. Our records indicate a replacement [redacted] was shipped to you on July 30th and was delivered on August 1st. We have also...
made multiple attempts to reach you at the number provided, XXX XXX-XXXX, without success.
Supervisor [redacted] has also contact you via email. We will attempt to reach you again on Monday.
Should you need immediate assistance, please contact customer service at XXX-XXX-XXXX at a time that's most convenient for you. Customer service hours are Monday through Friday 9:00 AM-9:00 PM (Central Time) and Sundays 10:00 AM-5:00 PM.
Best Regards,
[redacted]
Customer Service Manager
Ptel Mobile
XXX-XXX-XXXX Ext [redacted]
[redacted]@ptel.com
Complaint: 11107785
I am rejecting this response because: PTEL only...
gave it's customers/subscribers less than 2 weeks notice that they were suspending operations and I had a balance of over $72 credit that I had purchased a few months earlier. I think this is unacceptable and the person I talked to over the phone said they were only giving refunds to "certain" customers (did not distinguish who certain customers were) but that he would put in a request for a refund for me. I have not received any notification of the request or a refund from PTEL. They have been nearly impossible to contact.
Sincerely,
Larry [redacted]
We apologize for the inconvenience. We are unable to offer refunds at this time. In our terms and conditions in the Real Paygo section, it mentions: "All airtime cards purchased are non-refundable and non-transferable."
Initial Business Response /* (1000, 5, 2015/08/07) */
[redacted],
First and foremost, we would like to apologize for the inconvenience you have encountered. Our records indicate a replacement [redacted] was shipped to you on July 30th and was delivered on August 1st. We have also...
made multiple attempts to reach you at the number provided, XXX XXX-XXXX, without success.
Supervisor [redacted] has also contact you via email. We will attempt to reach you again on Monday.
Should you need immediate assistance, please contact customer service at XXX-XXX-XXXX at a time that's most convenient for you. Customer service hours are Monday through Friday 9:00 AM-9:00 PM (Central Time) and Sundays 10:00 AM-5:00 PM.
Best Regards,
[redacted]
Customer Service Manager
Ptel Mobile
XXX-XXX-XXXX Ext [redacted]
[redacted]@ptel.com
Complaint: 11107785
I am rejecting this response because: PTEL only...
gave it's customers/subscribers less than 2 weeks notice that they were suspending operations and I had a balance of over $72 credit that I had purchased a few months earlier. I think this is unacceptable and the person I talked to over the phone said they were only giving refunds to "certain" customers (did not distinguish who certain customers were) but that he would put in a request for a refund for me. I have not received any notification of the request or a refund from PTEL. They have been nearly impossible to contact.
Sincerely,
Larry [redacted]