Plato Service Station

A refund has been issued for the work paid for and not receivedI have a copy of the refund receipt on fileThe refund amount was put back on the patient's Care Credit account as requestedWe believe the issue has been resolved

This issue has already been resolvedThe patient was charged for a full mouth debridement, but was only given an estimate for the root planingWe were told that they did not want anything done that insurance would not cover 100%This was only recommended treatmentThe balance has already been fixed and the patient was refunded for the amount not due

You purchased the insuranceYour insurance dictates the fees we have to chargeYou signed that any copay quotes we give are just estimatesI can send you the signed consentThe insurance is a contract between you and your insuranceWe collected upfront and you signed the consent so you were aware of all of the fees due prior to treatmentIn this case, you knew the cost, accepted the treatment and paid before the treatment startedWe are not understanding why you are upset with your insurance ratesYour insurance already gave you a discounted rateWe only verify that you have insuranceYou are responsible for knowing the details of the insurance plan you purchased

While Ms [redacted] paid $for her procedure, she was refunded $on December The balance of $was not refunded to her and will not be as that is her insurance co-payment for that procedure per the attached co-payment chartIf you would reference procedure code D3330, you can see the the patient co-pay amount due from the patient is $(which is the difference of $and $630.00)Thank you!

Complaint: [redacted] I am rejecting this response because: Here is the proof that I did pay $ Regards, [redacted]

After reviewing the patient chart and checking with the insurance company we have determined that no refund is dueThe patient (1) did receive the treatment (2) received the treatment from a specialist and (3) signed consent forms for the correct amount chargedThe treatment prices are higher when visiting with a specialist and consent was signed for these chargesTherefore, there should be no disputed amount and the amount charged was in fact correct

There was a lot of miscommunication in this matterThe Bio/Screen was dropped off at our Jollyville location, but that is not the office that was contacted regarding picking up the lightThe Rep continued to call our William Cannon Office Manager, who was not aware of any light being deliveredThe south Office Manager then contacted the Operations Director who was finally able to find out that the Bio/Screen had been delivered to the Jollyville locationThe Rep did not communicate very well in regards to what was being delivered and that the product was on trial and then demanded the product back from an office that never had the product in the first placeWe have locations and 20+ doctors on staffHad the Rep contacted the person she delivered the light to, this matter would not have taken so long and would not be an issueThe Bio/Screen has been returned and we believe this issue should be resolved

We are sorry your child has additional work she needs our office did offer to replace them at no charge to youyou did not return and told us when you called again that you had them replaced already for twice the price you had paid at our officeWe did mention that filings do have to be replaced
if patients eat hard candy or iceYour child is very young to have decay and that homecare may be an issueOur doctors even mentioned the need for a referral to a pediatric specialist. We wish you all the luck at your new provider and are very happy you have your child's dental care done

Complaint: ***
I am rejecting this response because: The business is lying and stating things happened that never happenedAt her cleaning on 3/the dentist came and said "Yeah you still need to get those three cavities on the top filled"I said "Wait, we did those back in September?"He shrugged and said they still needed to be doneThe hygienist told me "They are not there, all three are gone"The dentist then said "And I would just refer her out to a pediatric dentist too, we don't really like to do these procedures on children here"I went up to the check out desk where a woman just stared at me when I told her the three fillings that had been put in months ago were now all three missingShe said she would contact me on Monday, which she did not doI was never offered to have the work re-done free of chargeThat is a lieI never stated to anyone I already had the work done nor that it cost twice as much, that is also a lieIt just shows how dishonorable this business is that they would make up things that never occurred in a Revdex.com response. Almost every child we know has cavities filled at some point, so saying my child is young to have cavities is ridiculousSaying all three of her fillings fell out in months due to hard candy or ice is ridiculous as wellI know this business is not going to make this right because they have shown themselves to be completely dishonest, but I want it out there wherever I can let it be known so people will know not to bring their families thereThe way they treat customers is deplorable.
Regards,
*** ***

The procedure that Ms*** had done has a cost of $855.00, with member co-pay of $and insurance payment of $Thus per Ms***' insurance plan, her portion of procedure Dis $If you would reference code D3330, you can see the member co-pay of $We have already refunded the $back to Ms*** on December 22, 2016, giving her a zero balanceThis should resolve any issue Ms*** has in regard to this procedure on her account ant her account balance

Complaint: ***
I am rejecting this response because:The statement from Omni Dental Group about my bills "paid upfront"was inaccurate:You were right about the first payment of $61, I did pay upfront before the regular cleaningYou were wrong about the second cleaning after one hour. Your office manager gave me a quote of $for the second cleaning (I doubted the necessity though) , I did sign the agreement and went to the second cleaningI paid AFTER the treatment and then the price for the same procedure went up from $to $without any good reason. It is like shop*** at store, the price tag was $32, but the cashier made you pay $If you were in my shoes, would you be upset? Your office manager agreed and had tried to pay back the difference for over four months. Must be somewhere in your headquarter interferedIs there any reason at all you shouldn't refund my money?By the way, I have already changed my insurance plan to PPO four month ago, so I could find a better dental group at will!
*** ***

Complaint: ***
I am rejecting this response because:The price I was charged was not consistent with the price quoted to meIf I knew the price was this high, I would consider not to do the procedure;I paid in full after I found out the over charged price, because I presumed that a trusted business would not take advantage of me;I waited for over four months to file complaint to my credit card company and I was told I was too lateThe reason of the delay because the Office Manager told us they tried many times to refund, but for some reason couldn't go throughIt is Omni Dental Group's responsibility to honor their promise
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We shipped the Bio/Screen, which is a $2,product to Dr*** on October 27, of a day trial basisWe requested and received from Dr*** a credit card as security for the item.On November 16, we gave a courtesy call to Dr*** on his cell # and let him know the trial was overOn November 17th we gave him another courtesy callWhen there was no response we tried to charge his credit card which was declined.We called the office and was told that I needed to contact the office manager *** via e-mail only as she would not accept a phone call.We e-mailed several times and tried calling several times over the next week with no response.We called the office that the Bio/Screen was shipped to and I was told it was not at this office as Dr*** had it in his possession and he was not in the office.The marketing director called Dr*** and he hung up on her at first and then told her he would call her back on the second try but did not.After many phone calls and e-mails we were informed that they wanted to return the Bio/Screen but they would not box and ship it to us if we sent a return ship label.As of December 18th and our Texas repagreed to go into the office and pick up the Bio/Screen but she would not be available to do this until December 29thOur rep picked it up on December 29th.I wish to thank you for your help.The matter is now closed
Regards,
*** ***

*** ***, came into our office for a procedure at the end of March 2016, she paid out of pocket and had several other procedures done from March until DecemberThe ending balance on her account was $as insurance paid for the procedure. It is Omni’s policy not to refund any
monies, until all claims on the account are closed so that we have an accurate account of the balance to be refunded. Ms*** was made aware of this policy and the amount of $was refunded to her at the end of December So a resolution has been made on this account ant the refund has been made to Ms***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: It appears  on my bank  account  that  the   company  Omni  dental  took  $855.They  sent  me  a  check  for  the  amount  of   $630. My insurance  is  making  an investigation  why Omni  dental  charged me   $855.I will  attach  the  proof  of  it from  my  bank . Omni dental  told  me  that  I had  only  pay $630.Not  true . I paid   $855  
Regards,
[redacted]

After reviewing the patient chart and checking with the insurance company we have determined that no refund is due. The patient (1) did receive the treatment (2) received the treatment from a specialist and (3) signed consent forms for the correct amount charged. The treatment prices are higher when...

visiting with a specialist and consent was signed for these charges. Therefore, there should be no disputed amount and the amount charged was in fact correct.

Ms. [redacted], [redacted] was seen in our office in May of last year. One of her parents paid out of pocket for the procedure. Upon filing the claim, the check from the dental insurance was mailed, by mistake to the patient, in the amount of $257.00. It is Omni’s policy not to refund any monies,...

until all claims on the account are closed so that we have an accurate account of the balance to be refunded.  On November 17, the office received more than a combined 10 phone calls from Mr. and Mrs. [redacted]. As part of our policy, it may take several weeks to review an account for refund, to insure that claims are closed, treatment is not pending and there will not be any additional charges in the near future. Unfortunately, neither one of [redacted]’s parents wanted to listen to either of the employees that we have working in the accounting department and called several times to the point of being rude and belligerent. The balance owed on the account is the $140.00 that was paid for [redacted]’s treatment prior to receiving the insurance payment, so that is the amount that will be refunded to Mr. and Mrs. [redacted].   Thank you, [redacted]

This issue has already been resolved. The patient was charged for a full mouth debridement, but was only given an estimate for the root planing. We were told that they did not want anything done that insurance would not cover 100%. This was only recommended treatment. The balance has already been...

fixed and the patient was refunded for the amount not due.

We were originally contacted by the patient in September of 2015. We provided the patient with a valid email address at that time to contact us with additional information to address the concerns. We were never contacted by the patient. She claims the email was invalid, but we did in fact give her...

an accurate email address. The email must have been typed or pasted incorrectly.  We do not owe the patient any reimbursement as the insurance was filed to reimburse her. She should have received a check from them. She was also already refunded $613.00 in September of 2015 back on her Care Credit for the work not done. We have receipts on file of this refund.