Plato's Closet

As of Wednesday, January 6th, [redacted] terminated their management agreement with [redacted] Apartments This issue occurred after that date The new management comany beginning 1/7/is T&N Enterprises, LLC - P.OBox 1615, Friendswood, Texas 281-685- nicks [redacted] @sbcglobal.net or tawnis [redacted] @sbcglobal.net Please remove [redacted] from Your data base in association woith [redacted] , LLC Thank you [redacted] , LLC

Fwd: I made a complaint yesterdayInboxx Revdex.com of Metro Washington DC12/31/(days ago)to me ---------- Forwarded message ----------From: [redacted] >Date: Tue, Dec 30, at 10:PMSubject: I made a complaint yesterdayTo: "[email protected]" Regarding a purchase that I made at Platos ClosetThey like myself probably were trying to tie up loose ends before 2015?, after almost two months they sent my DVDsThank you for your willingness to assist in this matter.Sent from my [redacted]

Sent: Monday, June 20, 2016 11:08 AMSubject: Re: BBB of Houston and South Texas- Complaint regarding Your Business # [redacted] We did take over as the management company on the day she applied. I will have to pull the application to see why exactly that she was denied. We did and do have a system in place to process applications. Application fees are non-refundable and it is clearly posted and told to the applicants prior to them filling out the applications. We also tell them in advance what the criteria is so that they can decided whether or not to proceed with the application process. Tawni S [redacted] T&N Enterprises GP, LLC Property & Asset Management tawnis [redacted] @sbcglobal.net 281-685-0772

Platos Closet is the worst place to work and shop! The franchisees are rude and have no idea on how to run a businessA select few of the employees are actually nice and helpful I would NEVER work there, from experience, they hold checks on your last day whether you quit, got fired or put in a week noticeThis isn't stated in the employee handbook eitherThe franchisees pay little and work you way too muchThey can never keep an employee there with the way they treat peopleThis is NOT a gooday business to go to

Regarding #***Inboxx Revdex.com of Metro Washington DCFeb (days ago)to me ---------- Forwarded message ----------From: *** *** Date: Wed, Feb 25, at 7:AMSubject: Regarding #***To: "[email protected]" Platos Closet, I have received the DVD’s finally, thank you for your assistance in this matter. *** *** *** *** * *** *** *** ***Washington, DC ***###-###-####

THE WORST EXPERIENCE I HAVE EVER HAD IN MY LIFE.!! CUSTOMER SERVICE IS TERRIBLE.! MANAGEMENT IS SO RUDE
I WILL NEVER RECOMMEND ANYBODY TO DO BUSINESS WITH THEM EVER.!

January 15, Dear *** ***,
Thank you for passing on *** *** complaintWe always strive to have excellent customer service and happy customersWe are a teen and young adult retail/resale store selling and buying clothing and accessoriesWe rarely sell CD's and new employees may not have asked what to do when *** *** purchased the productOur CD's are behind the counter (due to theft) and employees should put the CD in the box upon the saleUnfortunately, this did not happen and I do apologize for this*** *** had MrMH*** call and visit the store about the incidentIt was our employee's fault for not getting enough information to mail the product to *** ***I take full responsibility for my employees not getting the correct information to the manager so we could remedy the situationWe did get a second visit from MrH*** and the CD's were mailed to the customerIronically, she received her package the day she filed her complaintWe contacted *** *** upon receipt of your letter this past week and she mentioned that she already contacted you that she received her CD'sWe are also sending her "Plato's Bucks" for any inconvenience we have caused herMy manager had a nice conversation with *** *** and we look forward to her next visitIf you have any further questions, please feel free to contact meSincerely,Marianne S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
Thank you for your follow up on this matter. I did want to note that I erred in my original complaint by stating that my daughter was told the business would not call when she dropped the clothes off; upon reading my original complaint, she clarified with me that she was not told by the business about this provision until, after not hearing from them, she called the business to ask if they had decided how much to offer for her clothes. I did not examine the company's website until after we had an issue with the company, so we were unaware of the company's 72-hour rule.
The company representative did send the gift card, letter, and a copy of what my daughter signed in the store. There is fine print that states it is the customer's responsibility to contact the business within hours. My daughter said that she had not read the fine print because she was being rushed by the rude clerk, so we emphasized the importance of reading ALL fine print before signing any form of a contract, regardless of the circumstances. I am still not pleased that a minor was allowed to sign such a contract involving the dollar amount in question (I wasn't aware that this was even legal in our state), then was not given a copy of the contract at the time of signing, which we could have reviewed as parents -- these basic procedures should not only be considered standard "good business practice," they also would have prevented a lot of confusion and consternation on the part of all parties involved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed this action, thus I will consider this complaint resolved
Thank you again for your assistance
Regards,
*** ***

I'm very sorry for your horrible experience in our storeOur procedure is as the website states, we ask customers to fill out a couple forms, then process the buy, once the buy has been processed this is when the printed offer
is readyWe typically give a time frame when customers drop off, again I'm sorry if we didn't follow through on thisWe offer a same day service so each buy typically only takes 10-minutes for us to process, then depending on the amount of people who have dropped off ahead of you the time may be a little longerUnfortunately due to the mass volume of items brought in daily we only have storage to keep items up to days, then we write a check for any items we were able to purchase, and the others are donated to one of two ministries, either *** or *** ***This information is on the white sheet we have each customer fill out and sir, I will attach a copy of your daughters sheetAgain I'm extremely sorry for the confusion, our being short with you and your family, and that you didn't feel you received the best serviceI would be happy to give your daughter a Plato's gift card to help make up for some of the frustration and confusionMy wish is that you would be willing to give our location a second try, but if not there is a location on each side of town and the gift cards are good at all of themThank you, *** *** Plato's Closet Manager 317-271-

Fwd: I made a complaint yesterdayInboxx Revdex.com of Metro Washington DC12/31/(days ago)to me ---------- Forwarded message ----------From: *** ***>Date: Tue, Dec 30, at 10:PMSubject: I made a complaint
yesterdayTo: "[email protected]" Regarding a purchase that I made at Platos ClosetThey like myself probably were trying to tie up loose ends before 2015?, after almost two months they sent my DVDsThank you for your willingness to assist in this matter.Sent from my *** ***

We called Besco Air because we needed a new furnace They were very accommodating and Jim came out the next morning
Jim was very knowledgeable and friendly He took the time to assess our home and review our furnace options He answered all of our questions and concerns and made sure we understood our options in selecting the proper furnace that would provide the best maximum efficiency for our home
The two technicians that came out to install the new furnace were very professional and friendly We feel they did a superior job The furnace was installed in one day and they took great care when hauling out the old mammoth furnace Nothing was damaged and they cleaned up after themselves They made every effort to make sure we were happy with their work
We were pleasantly surprised when Jim followed up a few days later He stopped by to assess the new furnace installation and to make sure everything was running properly
We are happy with our new furnace! The quality of work done and superb customer service can't be beat!

As of Wednesday, January 6th, *** *** terminated their management agreement with *** *** Apartments. This issue occurred after that date. The new management comany beginning 1/7/is T&N Enterprises, LLC - P.OBox 1615, Friendswood, Texas 77549.
281-685-0772. nicks***@sbcglobal.net or tawnis***@sbcglobal.net. Please remove *** *** from Your data base in association woith *** ***, LLC. Thank you *** *** *** ***, LLC

The owner of the company is RUDE NASTY and the MOST unprofessional person I have ever had to deal with in my entire lifeShe threatened to have my car picked up if I didn't have my payment in the following day when my payment was already in the mail and it was due on the 15th and she would pick it up on the 17thShe has absolutely NO customer service skills and I feel bad for her employeesI cant imagine how she speaks to them if she deals with her customers the way she did with meI tried more than once to speak with her and have a civilized conversation and all she did was yell over talk me and hang up the phone

Platos Closet is the worst place to work and shop! The franchisees are rude and have no idea on how to run a businessA select few of the employees are actually nice and helpful I would NEVER work there, from experience, they hold checks on your last day whether you quit, got fired or put in a week noticeThis isn't stated in the employee handbook eitherThe franchisees pay little and work you way too muchThey can never keep an employee there with the way they treat peopleThis is NOT a gooday business to go to

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Plato's Closet regarding complaint
ID***
Regards,*** ***

Sent: Monday, June 20, 11:AMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** We did take over as the management company on the day she applied. I will have to pull the application to see why exactly that she was denied. We did and do have a system in place to process applications. Application fees are non-refundable and it is clearly posted and told to the applicants prior to them filling out the applicationsWe also tell them in advance what the criteria is so that they can decided whether or not to proceed with the application processTawni S*** T&N Enterprises GP, LLC Property & Asset Management tawnis***@sbcglobal.net 281-685-

Dear Team,We have spoken to customerThere was some misunderstanding between handling Agent and customerAgent couldn't able to make the customer understand about his questionNow it has been resolved. Thanks,*** ***www.cheapbestfares.com

Hi Team, According to the standard verification procedure our company follows, we have to verify a transaction made for a third party i.e when a purchase has been made for a person other then the Credit card holder Here it is mentioned about SSN but we never ask for SSN , we do
confirm about Card details , billing address ,CVV provided,Billing phone number etcSSN has no relevance to us and is against our company policies to ask forIn order to authenticate a third party transaction, we send out a payment verification link via FraudFax on which a soft charge of less than a $is made to the card provided (The amount is reversed within hours.) The card holder is supposed to check the random amount charged either with the bank or through net banking and verify it via the link provided. Additionally, whenever a reservation is booked, an acknowledgement email is sent out However, that is not the final confirmationThis is mentioned in the terms and conditions and also send on the same confirmation email with the booking codeFlight availability and prices are never guaranteed until ticket issued,i.e, quoted amount charged from provided credit card and Airline receives tickets priceSimilar verification procedure was followed on this booking as wellA verification link had been sent to the customer which was supposed to be verified and submitted onlineWithout fulfilling the procedure, the system does not allow to confirm the booking.Here in this case it was never verified by Credit card holder onlineA reminder email was also sent the next day to complete the verification step as we understand that the procedure sometimes may not be fulfilled on same day by the customerThe booking was on 12/09/,03:PM however on 12/11/,12:AM booking got cancelled automatically and a cancellation email had been sent out by the system. A reservation cannot be held beyond a certain time frameSince the procedure was not fulfilled, the provided fare had expired and booking was cancelled. All our customers are valued and their satisfaction has always been our top prioritySuch situation is not in our control as fares are totally in control of AirlinesEvery booking has a time limit within which it needs to be comfirmedNo reservation is confirmed without a successful verification and credit card can not be charged without itWe understand that the experience has been disappointing for our customerWhen customer called we tried to help him with best possible manner and even tried to provide him some discount.While we cannot erase what occurred, we apologize for all the inconvenience the customer had to face. Thanks,Cheapbestfares Team,www.cheapbestfares.comTell us why here

In response to the customer complaint we received:
The *** ***, *** *** called the customer back the same day that the complaint was filed with the Revdex.com, which was also the same day the customer called to explain her issueWe were able to retrieve one item that
she purchased, which was the Burberry make up bagHowever the Zara belt was not foundWe refunded the customer for the belt and also gave her a $gift card for her inconvenienceBelow I have attached the receipt for the gift cardWe profusely apologized and the customer said that she felt that our handling of the situation was more than fairIf you have any further questions or would like any further details, please feel free to contact via email at [email protected]
Sincerely,
*** ***
*** *** Plato's Closet Park North
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