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Platt Park Brewing Company

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Platt Park Brewing Company Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] was very helpful and explained the email situation He did not know how the tip got added but had refunding the $ Sincerely, [redacted] ***

I am responding to complaint # [redacted] which was submitted on 6/13/ I spoke to [redacted] on June 20th and we had a great conversationWe had already given her $back for the tip last week when she stopped by the breweryI told her I was not sure how the tip was added but if she didn’t intend to tip, then we definitely wanted to give it back As far as us obtaining her email, we didn’t do that but I told her we use Square for our POS systemIf she bought something using Square at other store in the past and gave them her email address, that is how Square would be able to contact her (the email came from Square, not us)She said she did purchase something using Square before and provided her email, so she now understands I offered to refill her growler at not charge for her frustration and she said that wasn’t necessaryShe appreciated me contacting her and she said she would be back in our brewery again I believe this situation is resolved Cheers, [redacted] Platt Park Brewing Company SPearl Street Denver, CO ###-###-####(c) ***@plattparkbrewing.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] was very helpful and explained the email situation.  He did not know how the tip got added but had refunding the $5.  
Sincerely,
[redacted]

I am responding to complaint #[redacted] which was submitted on 6/13/16.   I spoke to [redacted] on June 20th and we had a great conversation. We had already given her $5.00 back for the tip last week when she stopped by the brewery. I told her I was not sure how the tip was added but if she...

didn’t intend to tip, then we definitely wanted to give it back.   As far as us obtaining her email, we didn’t do that but I told her we use Square for our POS system. If she bought something using Square at other store in the past and gave them her email address, that is how Square would be able to contact her (the email came from Square, not us). She said she did purchase something using Square before and provided her email, so she now understands.   I offered to refill her growler at not charge for her frustration and she said that wasn’t necessary. She appreciated me contacting her and she said she would be back in our brewery again.   I believe this situation is resolved.   Cheers,   [redacted] Platt Park Brewing Company 1875 S. Pearl Street Denver, CO 80210 ###-###-####(c) [redacted]@plattparkbrewing.com

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