Plattsburgh Memorials

[redacted] *** [redacted] ** *** Sorry that we could not make it out on timeThat morning we had men call in sick with the flu, All men that called in are plumbers and not helpersSo we had less truck on the streetI understand you being upset but we tried moving thing around to get to you but we could notWe should have called you but we trying to get someone to your home as fast as we couldOut of the men sick only has returned and I do understand how upset you are as I am toSorry again good luck in the Future[redacted] ***

PLATTSBURGHMEMORIALSMay 11,2016Complaint # [redacted] Dear ***,I have done some research and have come up with pictures andanswers.In picture #1, the monument on the left is the one in question; it wasinstalled in by Adirondack Memorials in Lake Luzerne, NYThemonument on the right is one that we installed in Wheninstalling this monument we never moved anythingIt is positively notour policy to move or relocate any other monument while doing ourjobI really have no idea why Mr [redacted] would even assume that.When Mr [redacted] first called, I really had no idea what he wastalking about, but I did tell him that if we had indeed installed amonument and it was tipping that we surely would fix it at no chargebecause that is our policyHowever, after some research, we did notsell or install or relocate this monumentIt is obvious that the jobdone by Adirondack Memorials (Lake Luzerne) is of poor quality, butit has nothing to do with us.Also note that on pictures #4, 5, and that our monuments are clearlytagged with an aluminum plate that is sealed in between the twopieces of stoneThe monument on the left has no tag at all.I would suggest that Mr [redacted] get in contact with the monumentcompany that he bought it fromThey should replace it for little or nocostAs a last resort for him, we could remove the concrete base thatis tipping and pour a new base at a cost of $750.00.Should you have any questions, please call me anytime at the office###-###-#### or my cell phone ###-###-####.Thank you!Sincerely,Ricky FG [redacted] , Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Miss *** called us to unstop a sewer line at her rental homeWe went out and attempted to unstop sewer lineWe could not get it unstopped so we called for locatesThen we called JeaJea said we need to prove to them that it is on the city easementWe can not dig on city property so we
have to wait for the service to do locates for usWe explain to them what is wrong and they determine if it is and emergencyWe told them it was and emergency but they said we will locate as soon as possibleSo we are at there mercy to when they do locates for us to do the workI spoke with the tenants on Friday at 9:am and sent men to the rental home because locates have not been done yet to run our sewer machine down sewer line to help out, We also called JEA again and ask if they would please come out hours latter they didThey also explain to me that if it is not there problem there would be a charge for them coming outBut I said please come out they need your helpThey came out and determine the problem was on there property and dug up the sewer lineMY supervisor stayed and what him and JEA found was when the house was built Comcast had cut the sewer line and laid there cable for the subdivision through the there sewer lineUntil today Mr an Miss *** did not no this or care to they just kept saying you could not unstop the sewer line and we are not going to pay youThey did not care what was wrong or what steps we took to try and help themWe followed the steps setup by the JEA and locatesI tried to provide them time and numbers for job tickets but they did not want themI did provide them to the tenant and she called and verified we did call as we had statedThe tenant was upset and crying on Friday and we tried to do the right thing and help her outI have hour in this job different tripsThe first trip determined the location and the second trip with the JEA men and I also had men on the job at this timeWe charged them $for both tripsWe charge and hourI do have a picture of the cable installed through there sewer but my supervisor is on vacation this we that went out there to the jobI tried to explain all of this to Mr and Miss *** but they said we dropped the ball and did not do our work correctlyI explained to Mr *** today that I was going to lien his home that we did provide a serviceI did try to explain to Miss *** that Jea or comcast would probably pay for this bill, but she did not careI have reach out to both Mr and Miss *** to explainIf either one would like to call me (***) they can I am an easy going person that will work with them.Thanks***

Complaint: ***
I am rejecting this response because: Once again, I am rejecting this response because the majority of what the *** has stated is falseTo be specific, his company assured us many times from 09/to 09/that they were doing everything they could to coordinate with JEA to stop the sewer water from flooding back into the rental property and public areaI spoke personally to the office worker at the plumber's office on Monday (09/26) and informed her to cease any additional work on the property as we were assured that JEA would be out to fix this ASAP Worried that no progress was being made, my wife asked on multiple occasions throughout the week if she needed to call JEA directly, but the plumber assured her that an emergency request had already been made Friday morning, our tenant was making plans to temporarily move into a hotel since the problem had still not been resolved In an attempt to avoid the move, the tenant called JEA directly and to both her and our surprise, JEA had no idea there was any problem at the property JEA told her that they had not received any calls about the issue, but that they would be out there immediately to fix the public health hazard. Within three hours from her call, the problem was fixedThe plumber claims to have called JEA multiple times throughout the week starting on Monday (09/26), but JEA’s official ticketing system does not have a single record to indicate that he has ever called to date. Between the tenant, myself, and my wife, we have called JEA three times about this issue, and JEA has a ticket recorded for each of these calls My wife and I called merely to check inquire about the plumber’s call history, but they still tracked these callsIt is funny that the plumber claims to have called multiple times, but JEA has no record of this (JEA encouraged us to issue a public record request for copies)It is also funny that for four days straight they claimed to be doing everything they can to coordinate an emergency fix with JEA to no avail, but hours after the tenant called, the problem was resolved No party should have to pay for this plumber’s incompetence, not the owner of the property, not the tenant, not JEA and not ComcastRegards,*** ***

I reject his answer an responds  I spoke with Mr [redacted] on Thursday or Friday of last week. He stated to me that JEA says we never called them. So I called JEA and there told me we called in Tuesday afternoon of the week work is in question. Then I ask them about us calling in on Friday morning and they stated if someone called in before us to JEA they would not start a new work order ticket. I gave the phone number to there tenant that morning and I called 15 minutes or so after I gave her the phone number to JEA. Me and Mr [redacted] have agreed that I can put a Lien on his rental home when we spoke Friday. I quess what I do not understand is Jea should pay for this bill, and also Mr [redacted] does not want to pay for the first invoice for discovering the problem that was on city property. We also waited on Friday the day the problem was fixed to see what was wrong and Comcast cut there sewer line and installed there cable to the subdivision through there sewer line. Yes I can not fix that. Thanks[redacted]

[redacted] 
[redacted] ** [redacted] Sorry that we could not make it out on time. That morning we had 4 men call in sick with the flu, All 4 men that called in are plumbers and not helpers. So we had 4 less truck on the street. I understand you being upset but we...

tried moving thing around to get to you but we could not. We should have called you but we trying to get someone to your home as fast as we could. Out of the 4 men sick only 1 has returned and I do understand how upset you are as I am to. Sorry again good luck in the Future.[redacted]

PLATTSBURGHMEMORIALSMay 11,2016Complaint #[redacted]Dear [redacted],I have done some research and have come up with pictures andanswers.In picture #1, the monument on the left is the one in question; it wasinstalled in 1998 by Adirondack Memorials in Lake Luzerne, NY. Themonument on the right is one that we...

installed in 2004. Wheninstalling this monument we never moved anything. It is positively notour policy to move or relocate any other monument while doing ourjob. I really have no idea why Mr. [redacted] would even assume that.When Mr. [redacted] first called, I really had no idea what he wastalking about, but I did tell him that if we had indeed installed amonument and it was tipping that we surely would fix it at no chargebecause that is our policy. However, after some research, we did notsell or install or relocate this monument. It is obvious that the jobdone by Adirondack Memorials (Lake Luzerne) is of poor quality, butit has nothing to do with us.Also note that on pictures #4, 5, and 6 that our monuments are clearlytagged with an aluminum plate that is sealed in between the twopieces of stone. The monument on the left has no tag at all.I would suggest that Mr. [redacted] get in contact with the monumentcompany that he bought it from. They should replace it for little or nocost. As a last resort for him, we could remove the concrete base thatis tipping and pour a new base at a cost of $750.00.Should you have any questions, please call me anytime at the office###-###-#### or my cell phone ###-###-####.Thank you!Sincerely,Ricky F. G[redacted], Owner