I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Cornerstone construction and its owner were referred to us by a relative. On our first consult we explained the bad luck we had been having finding good folks to do remodelling work for us. Cc owner did walk around of property and pointed out flaws and defects of prior workers. We priced several jobs and settled on only two. Remodel of master bathroom and refinish of kitchen cabinets. Cc owner said that we could expect professional results. The two jobs took weeks longer than promised. The bathroom job we think is ok. The problem is with the cabinets. 13 cabinets and 26 doors. We picked out hinges and other hardware. Cc owner took down all the doors and took them to his shop. It was weeks before they were rehung. The day they were reinstalled cc owner sent one of his men to [redacted] and exchanged our hardware for cheaper ones and about 40 dollars in change. Cashier at [redacted] verified this. We still do not know why this was done. We think it was because he had forgotten what he promised in the long interval between rehanging. He told our son that we had miscounted and more hardware was needed. We had in fact bought extras of everything to avoid that problem. Even if he needed more of what he had Lowe's had all of those items in stock. He did this without our knowledge or permission. The only thing we specified about the paint was the color. The type of paint was his choice. The job turned out badly in other ways too. The paint has brush marks in it as well as runs and drips. Several doors do not close properly. Hinges are crooked with screws that don't match. Trim work was overlooked and later only got new paint over old that can be easily scratched off. Some hinges were loose or had missing screws. Nails were painted over instead of being removed. The big problem is the paint itself. Cc owner said that the day doors were painted was cold and damp. Paint did not dry well. Some doors we think were hung back in wrong place causing them to not fit properly. We think they were not taken down in order and as a result they were not put back in rite order so now some of them don't fit. We paid a premium price for a professional job and thats not what we got. Cc owner is nice until you dispute or disagree with him. He is a man of many talents and abilities, its a shame he doesn't use them to better advantage. If he has other customers that are satisfied with his work I congratulate them and him. We are not among that group. He has multiple jobs going all at once but I did note see him take notes or write things down. If he leaves a job and doesn't come back for several days or a week or two it should hardly be surprising that he he forgets things. I resent the implication that we stole fom him. In fact I returned a battery charger to him that he uses to recharge his battery operated tools. He also used caulking that we gave him so he would not have ro stop work to buy more. On two occasions during this long process he cancelled work he had scheduled with very little notice and he was often late on other occasions. I don't know why he is being so disagreeable. We asked him to work with us and make things rite. He has it within his power to fix problems but he has our money also so he's not willing to accommodate. We also have witnesses and pictures and recordings of hostile comments he has made. He does not seem aware of how he intimidates other people. He is well over 200 pounds and all muscle compared to my wife who is five feet tall and 98 pounds. He is dismissive of things she asked for and treated her as if she worked for him not the other way around. As much as it depends on us we want to live in peace but we also hope that by filing this complaint other people may benefit. At no tine were new cabinet doors discussed. These are custom cabinets and new doors would have been more expensive than refinishing old ones. We tried to withhold last payment to give us a lttle bargaining power with cc owner but that only produced irate threats and promises of lengthy legal battles. Every lawyer that we contacted about our situation refused the case because they had represented cc in other legal matters and wanted to avoid conflict of interest. This indicates cc ownrr knows the legal system and how to benefit from it. We decided to settle with him instead. He got paid in full and we are left with cabinets that will need the do over that cc owner should have taken care of. He is a shark looking for the unwary.Repectfully[redacted] and [redacted]
This complaint is absolutely horrendous, and obsurd.an absolute fabrication of lies.Everything is written out in the contract and has been Completed as such. The number of drawer pulls were noted on the contract.I have been doing work for the relative who referred me to the [redacted] for the past 20 years. They are respectable People in the community and have two successful businesses.This was an effort for them to bridge an old family relationship.The [redacted] have run off 4 other contractors and I now see why no one will work for them.I would tell any contractor to RUN away !The relative who pleaded with me and asked me to do this favorhave since blocked the [redacted] calls off of their phones!I will not have, nor attempt to resolve any issues the [redacted] Seeing they are not at all honest, nor desirable to work with.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Cornerstone construction and its owner were referred to us by a relative. On our first consult we explained the bad luck we had been having finding good folks to do remodelling work for us. Cc owner did walk around of property and pointed out flaws and defects of prior workers. We priced several jobs and settled on only two. Remodel of master bathroom and refinish of kitchen cabinets. Cc owner said that we could expect professional results. The two jobs took weeks longer than promised. The bathroom job we think is ok. The problem is with the cabinets. 13 cabinets and 26 doors. We picked out hinges and other hardware. Cc owner took down all the doors and took them to his shop. It was weeks before they were rehung. The day they were reinstalled cc owner sent one of his men to [redacted] and exchanged our hardware for cheaper ones and about 40 dollars in change. Cashier at [redacted] verified this. We still do not know why this was done. We think it was because he had forgotten what he promised in the long interval between rehanging. He told our son that we had miscounted and more hardware was needed. We had in fact bought extras of everything to avoid that problem. Even if he needed more of what he had Lowe's had all of those items in stock. He did this without our knowledge or permission. The only thing we specified about the paint was the color. The type of paint was his choice. The job turned out badly in other ways too. The paint has brush marks in it as well as runs and drips. Several doors do not close properly. Hinges are crooked with screws that don't match. Trim work was overlooked and later only got new paint over old that can be easily scratched off. Some hinges were loose or had missing screws. Nails were painted over instead of being removed. The big problem is the paint itself. Cc owner said that the day doors were painted was cold and damp. Paint did not dry well. Some doors we think were hung back in wrong place causing them to not fit properly. We think they were not taken down in order and as a result they were not put back in rite order so now some of them don't fit. We paid a premium price for a professional job and thats not what we got. Cc owner is nice until you dispute or disagree with him. He is a man of many talents and abilities, its a shame he doesn't use them to better advantage. If he has other customers that are satisfied with his work I congratulate them and him. We are not among that group. He has multiple jobs going all at once but I did note see him take notes or write things down. If he leaves a job and doesn't come back for several days or a week or two it should hardly be surprising that he he forgets things. I resent the implication that we stole fom him. In fact I returned a battery charger to him that he uses to recharge his battery operated tools. He also used caulking that we gave him so he would not have ro stop work to buy more. On two occasions during this long process he cancelled work he had scheduled with very little notice and he was often late on other occasions. I don't know why he is being so disagreeable. We asked him to work with us and make things rite. He has it within his power to fix problems but he has our money also so he's not willing to accommodate. We also have witnesses and pictures and recordings of hostile comments he has made. He does not seem aware of how he intimidates other people. He is well over 200 pounds and all muscle compared to my wife who is five feet tall and 98 pounds. He is dismissive of things she asked for and treated her as if she worked for him not the other way around. As much as it depends on us we want to live in peace but we also hope that by filing this complaint other people may benefit. At no tine were new cabinet doors discussed. These are custom cabinets and new doors would have been more expensive than refinishing old ones. We tried to withhold last payment to give us a lttle bargaining power with cc owner but that only produced irate threats and promises of lengthy legal battles. Every lawyer that we contacted about our situation refused the case because they had represented cc in other legal matters and wanted to avoid conflict of interest. This indicates cc ownrr knows the legal system and how to benefit from it. We decided to settle with him instead. He got paid in full and we are left with cabinets that will need the do over that cc owner should have taken care of. He is a shark looking for the unwary.Repectfully[redacted] and [redacted]
This complaint is absolutely horrendous, and obsurd.an absolute fabrication of lies.Everything is written out in the contract and has been Completed as such. The number of drawer pulls were noted on the contract.I have been doing work for the relative who referred me to the [redacted] for the past 20 years. They are respectable People in the community and have two successful businesses.This was an effort for them to bridge an old family relationship.The [redacted] have run off 4 other contractors and I now see why no one will work for them.I would tell any contractor to RUN away !The relative who pleaded with me and asked me to do this favorhave since blocked the [redacted] calls off of their phones!I will not have, nor attempt to resolve any issues the [redacted] Seeing they are not at all honest, nor desirable to work with.