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Unfortunately when this client first called Friday at 6:pm our office had already closed for the weekend and our emergency services had already been filled, due to a record breaking heat waveWhen our office opened Monday we were able to have her seen within hours and restore operation during the initial visit

Just spoke with *** and let her know that this was a miscommunication by one of our former employees and sincerely apologized for any inconvenienceWe by all means honor the advertisement of the $*** Gift Cards for a Solar Estimate on a qualified homeWe have ordered her $*** gift
card today and she will be receiving it with the weekPlease let us know if you should have any questions or require additional informationThank You,*** ***Clarke & Rush - Brand Manager***

We have been in contact with the customer and have resolved the complaint. We sent out a senior technician and confirmed the lineset was undersized and the TXV needed to be replacedWe are correcting the problem and no charge and refunding the independant contractor, ***'s dignostic fee.We
sincerely apologize for any invconvenience this may of causedClarke & Rush

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We talked with customer and informed her of the charges associated with the leak search & that her manufacturer warranty does not cover these chargesWe told her that if the leak was due to Clarke & Rush’s installation and not due to a manufacturer part, we would repair the leak at no
charge & refund the dye leak searchHowever, if it is due to a faulty manufacturer part she would be responsible for the labor, and the part would be covered under the manufacturer warranty We also sent her documentation on the manufactured part in questionPlease let us know if there is any additional informationThank You, Clarke & Rush

Unfortunately when this client first called Friday at 6:27 pm our office had already closed for the weekend and our emergency services had already been filled, due to a record breaking heat wave. When our office opened Monday we were able to have her seen within 24 hours and restore...

operation during the initial visit.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
They didn't get out until Tues but all is good now, until the next heat wave....