Play Tennis San Diego

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hello, #222222;">This issue has been resolvedThe consumer who filed the complaint has received the item she requestedPlease confirm the resolution of this case.Please let me know if you have any questions.Thanks,

Hello,
This issue has been resolved. The consumer who filed the complaint has received the item she requested. Please confirm the resolution of this case.Please let me know if you have any questions.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I bought a Reader City Deal for Play Tennis San Diego. The deal advertises "4 or 8 hour of Tennis Lessons (Free racquet included with 8- hour package)". I bought the 8 hour package deal for $59. I completed all 8 hours of my tennis lesson at the Rancho Bernardo location. I've spoke and emailed the Director, [redacted] multiple times confirming when will I receive my free racquet since it was included in the package I bought. We've emailed and spoke in person multiple times of when will I receive my racquet. There were few occasions where [redacted] did not respond to any of my emails and phone calls. I wrote an email explaining how frustrated I am with the false advertisement and I told him to send me a racquet through mail and Fred said he would. It's been over two weeks now since I last communicated with him and yet still no racquet.Desired Settlement: I would like my refund of $59 for the package deal if the company will not send me a new racquet as it is stated on their package deal.

Business

Response:

Hello,

This issue has been resolved. The consumer who filed the complaint has received the item she requested. Please confirm the resolution of this case.

Please let me know if you have any questions.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,