Playa Del Sol Travel Agency

To whom it May concern. This letter is to respond to complaint filed by a customer against my business, the point is that she did not understand the information within care service for children traveling alone that is charged at the discretion of and provided through the airline directly, we
will gave the information in this office that all minors for their protection must travel with this escort service, some airlines allowed to travel free of charge to children over years, and her daughter is under the customer did not understand, thought his daughter did not have to pay this service, I talk to the husband of her to explain and I thought he understood now they want me to be responsible for this service, personally I have years experience in these cases with thousands of customers who have sent their teens traveling alone and never had any problems like this sorry that she finds no understanding, but we are only responsible for what refers to the reservation and any additional travel ticket, As a custodian to minors, extra baggage, etcWe Have no control is charged directly on the airport grounds documentation airline and passenger safety.You can see my records and see that I have not had any complaints in my years of professional servicesFor your help and understanding will appreciate*** *** Playa Del Sol Travel AgencyCST 2037971-40ARC 05612762Phone ***

Review: Mil disculpas por escribir en espanol pero me comunico mejor..compre un boleto de avión para mi hija.me costo $650 dolares a. Nueva York. Ella tiene 14 anos cuando compre el Boleto el dueño del negocio me aseguró que no me Ivan a cobrar.le pregunte 3 veces si iva a ver un cobro me dijo que no cuando mi hija fue llevada al aeropuerto de san diego con Delta air lines.I tuve que pagar 150 dolares por que la acompanaran.por que tiene 14 años ..los pague no me quedaba de otra..mi hija tenia que viajar.llame a del sol trave agency.I el dueño no se iso responsable..le echo la culpa a Delta air lines able con Delta air line un supervisor I ella me comento que cuando se compran los boletos..sale que van a cobrar el Dueno.I el dueño de el sol través egency no se a se responsable.fue un grosero le echa la culpa.a Delta..

Business

Response:

To whom it May concern.