[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: After submitting my complaint, I received the check in the mailPlease list complaint as being resolved Regards, [redacted] ***
First of all, let me apologize for what has been perceived as an unnecessary repair It is never our intention to recommend work that isn’t needed and I am disappointed that we made a customer feel uncomfortable about servicing with Pearson Chrysler – Jeep – Dodge I will be happy to refund Mr***’s money back for the wipers and labor I hope this resolves this issue and reinforces the customer’s belief in our customer service I will have my service and parts director call to find the best way to handle the refund If there is anything else Mr [redacted] would like to discuss, I can be reached at 804-965-0300.Sincerely,Jason [redacted] General ManagerPearson Chrysler - Jeep - Dodge804-965-
I apologize for the promotional material that’s being delivered to Mr [redacted] Our company uses a third party vendor to handle direct mail that uses sources for the mailing list The first source is our database of which we have control over; it includes our prospects, sales and service customers The second source which we have less personal control over is provided by the third party vendor and consists of what they consider in market prospects Mr [redacted] ’s name has been removed from our database and I have also notified the vendor to remove his name from their list The direct mail pieces we send do include opt out instructions so that customers can choose not to receive mail Once again, I am sorry for the inconvenience and I hope the actions we’ve taken alleviates the issue.Sincerely, [redacted] General ManagerPearson Chrysler - Jeep - Dodge
To whom it may concern:
I have spoken to Mr*** about the issues outlined in his complaint and to the best of my knowledge we have reached a resolution. As a result of our conversation, I have spoken with our employees on how to better address courtesy transportation with customers when
handling Chrysler recall service visits. Unfortunately, I don’t have any control over the number of recalls Chrysler issues, part availability, or the process Chrysler requires us to follow. We do have one more recall to resolve on his truck and I have let him know that he can request a loaner vehicle at no charge when we complete this repair. He now has my contact information and is aware that he can call me if any further help is needed
Sincerely,
*** ***
*** ***
*** *** * *** * ***
I apologize for not being able to get Mr*** in for service sooner. I’m sure this caused and inconvenience and for that I’m sorry. At this point we have repaired the vehicle and he was provided a rental car at no charge. We found the part (powertrain control module) we installed
previously failed causing the warning light to illuminate. The part and labor were covered under manufactures warranty and the vehicle was returned to the customer yesterday July 27, 2016. We followed up today (July 28th) and we were told everything is working as expected. I hope this takes care of the issue and the vehicle is able to provide many more miles of uninterrupted enjoyment. If there is anything else I can do to assist, don't hesitate to call me at 804-965-0300.Sincerely,Jason H***General ManagerPearson Chrysler - Jeep - Dodge
I'm sorry to hear that Mr*** had trouble with his *** cancellation refund. Our failure to handle promptly and communicate timely is disappointing. I have had conversations with all involved to ensure this doesn't happen again in the future. It looks like this has now been
resolved and the check we sent has cleared our bank. Once again, I'm sorry for delay. If the issue isn't resolved fully or if there's anything else I can do to help, please don't hesitate to call me at ***Sincerely, Jason H***General ManagerPearson Chrysler - Jeep - Dodge
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like the business to send me the refund for the wipers and associated labor via check to my address: [redacted]I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Thank you so much for your time and effort,
[redacted]
I was sorry to hear that Mrs. [redacted] believes we damaged and removed parts from her van. I did look into this matter and the other claims she mentioned to me by phone. After her call and my subsequent investigation I did leave a message on the voicemail of [redacted]. I did not...
receive a call back. We completed 2 recalls and replaced a trim piece on her van during the service visit. I have specific clock-in and clock-out times regarding these repairs as I have to supply these to Chrysler for reimbursement. During the visit we had no reason to lift the vehicle or remove wheels and/or tires. I would be happy to look at the damage she claimed happened during the visit and make a decision on our need to address. As always, I’m happy to take responsibility for any issue we may cause. However, I cannot take responsibility for previous damage or damage not caused by one of our employees.I can be reached at [redacted]. Best regards,Jason H[redacted]General ManagerPearson Chrysler - Jeep - Dodge
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
After submitting my complaint, I received the check in the mail. Please list complaint as being resolved.
Regards,
[redacted]
I apologize for the promotional material that’s being delivered to Mr. [redacted]. Our company uses a third party vendor to handle direct mail that uses 2 sources for the mailing list. The first source is our database of which we have control over; it includes our prospects, sales...
and service customers. The second source which we have less personal control over is provided by the third party vendor and consists of what they consider in market prospects. Mr. [redacted]’s name has been removed from our database and I have also notified the vendor to remove his name from their list. The direct mail pieces we send do include opt out instructions so that customers can choose not to receive mail. Once again, I am sorry for the inconvenience and I hope the actions we’ve taken alleviates the issue.Sincerely,[redacted]General ManagerPearson Chrysler - Jeep - Dodge
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
First of all, let me apologize for what has been perceived as an unnecessary repair. It is never our intention to recommend work that isn’t needed and I am disappointed that we made a customer feel uncomfortable about servicing with Pearson Chrysler – Jeep – Dodge. I will be happy to...
refund Mr. [redacted]’s money back for the wipers and labor. I hope this resolves this issue and reinforces the customer’s belief in our customer service. I will have my service and parts director call to find the best way to handle the refund. If there is anything else Mr. [redacted] would like to discuss, I can be reached at 804-965-0300.Sincerely,Jason[redacted]General ManagerPearson Chrysler - Jeep - Dodge804-965-0300
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I'm sorry to hear about the issue you're having with your vehicle. We would be happy to diagnose the issue at no charge and find a suitable solution. Please call our Service and Parts Director, [redacted] to set an appointment.
If there is anything else I...
can do to help, please call me at [redacted]
Best regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: After submitting my complaint, I received the check in the mailPlease list complaint as being resolved Regards, [redacted] ***
First of all, let me apologize for what has been perceived as an unnecessary repair It is never our intention to recommend work that isn’t needed and I am disappointed that we made a customer feel uncomfortable about servicing with Pearson Chrysler – Jeep – Dodge I will be happy to refund Mr***’s money back for the wipers and labor I hope this resolves this issue and reinforces the customer’s belief in our customer service I will have my service and parts director call to find the best way to handle the refund If there is anything else Mr [redacted] would like to discuss, I can be reached at 804-965-0300.Sincerely,Jason [redacted] General ManagerPearson Chrysler - Jeep - Dodge804-965-
I apologize for the promotional material that’s being delivered to Mr [redacted] Our company uses a third party vendor to handle direct mail that uses sources for the mailing list The first source is our database of which we have control over; it includes our prospects, sales and service customers The second source which we have less personal control over is provided by the third party vendor and consists of what they consider in market prospects Mr [redacted] ’s name has been removed from our database and I have also notified the vendor to remove his name from their list The direct mail pieces we send do include opt out instructions so that customers can choose not to receive mail Once again, I am sorry for the inconvenience and I hope the actions we’ve taken alleviates the issue.Sincerely, [redacted] General ManagerPearson Chrysler - Jeep - Dodge
To whom it may concern:
I have spoken to Mr*** about the issues outlined in his complaint and to the best of my knowledge we have reached a resolution. As a result of our conversation, I have spoken with our employees on how to better address courtesy transportation with customers when
handling Chrysler recall service visits. Unfortunately, I don’t have any control over the number of recalls Chrysler issues, part availability, or the process Chrysler requires us to follow. We do have one more recall to resolve on his truck and I have let him know that he can request a loaner vehicle at no charge when we complete this repair. He now has my contact information and is aware that he can call me if any further help is needed
Sincerely,
*** ***
*** ***
*** *** * *** * ***
I apologize for not being able to get Mr*** in for service sooner. I’m sure this caused and inconvenience and for that I’m sorry. At this point we have repaired the vehicle and he was provided a rental car at no charge. We found the part (powertrain control module) we installed
previously failed causing the warning light to illuminate. The part and labor were covered under manufactures warranty and the vehicle was returned to the customer yesterday July 27, 2016. We followed up today (July 28th) and we were told everything is working as expected. I hope this takes care of the issue and the vehicle is able to provide many more miles of uninterrupted enjoyment. If there is anything else I can do to assist, don't hesitate to call me at 804-965-0300.Sincerely,Jason H***General ManagerPearson Chrysler - Jeep - Dodge
I'm sorry to hear that Mr*** had trouble with his *** cancellation refund. Our failure to handle promptly and communicate timely is disappointing. I have had conversations with all involved to ensure this doesn't happen again in the future. It looks like this has now been
resolved and the check we sent has cleared our bank. Once again, I'm sorry for delay. If the issue isn't resolved fully or if there's anything else I can do to help, please don't hesitate to call me at ***Sincerely, Jason H***General ManagerPearson Chrysler - Jeep - Dodge
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like the business to send me the refund for the wipers and associated labor via check to my address: [redacted]I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].Thank you so much for your time and effort,
[redacted]
I was sorry to hear that Mrs. [redacted] believes we damaged and removed parts from her van. I did look into this matter and the other claims she mentioned to me by phone. After her call and my subsequent investigation I did leave a message on the voicemail of [redacted]. I did not...
receive a call back. We completed 2 recalls and replaced a trim piece on her van during the service visit. I have specific clock-in and clock-out times regarding these repairs as I have to supply these to Chrysler for reimbursement. During the visit we had no reason to lift the vehicle or remove wheels and/or tires. I would be happy to look at the damage she claimed happened during the visit and make a decision on our need to address. As always, I’m happy to take responsibility for any issue we may cause. However, I cannot take responsibility for previous damage or damage not caused by one of our employees.I can be reached at [redacted]. Best regards,Jason H[redacted]General ManagerPearson Chrysler - Jeep - Dodge
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
After submitting my complaint, I received the check in the mail. Please list complaint as being resolved.
Regards,
[redacted]
I apologize for the promotional material that’s being delivered to Mr. [redacted]. Our company uses a third party vendor to handle direct mail that uses 2 sources for the mailing list. The first source is our database of which we have control over; it includes our prospects, sales...
and service customers. The second source which we have less personal control over is provided by the third party vendor and consists of what they consider in market prospects. Mr. [redacted]’s name has been removed from our database and I have also notified the vendor to remove his name from their list. The direct mail pieces we send do include opt out instructions so that customers can choose not to receive mail. Once again, I am sorry for the inconvenience and I hope the actions we’ve taken alleviates the issue.Sincerely,[redacted]General ManagerPearson Chrysler - Jeep - Dodge
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
First of all, let me apologize for what has been perceived as an unnecessary repair. It is never our intention to recommend work that isn’t needed and I am disappointed that we made a customer feel uncomfortable about servicing with Pearson Chrysler – Jeep – Dodge. I will be happy to...
refund Mr. [redacted]’s money back for the wipers and labor. I hope this resolves this issue and reinforces the customer’s belief in our customer service. I will have my service and parts director call to find the best way to handle the refund. If there is anything else Mr. [redacted] would like to discuss, I can be reached at 804-965-0300.Sincerely,Jason[redacted]General ManagerPearson Chrysler - Jeep - Dodge804-965-0300
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I'm sorry to hear about the issue you're having with your vehicle. We would be happy to diagnose the issue at no charge and find a suitable solution. Please call our Service and Parts Director, [redacted] to set an appointment.
If there is anything else I...
can do to help, please call me at [redacted]
Best regards,
[redacted]