Playball Sports & More

I would like to keep this response very brief Ms [redacted] came in our store on Nov23rd to pick up her layawayShe asked me why I am charging her taxes more then one time, I explained to her the way her payments are split, that’s how her taxes are splitAfter several attempts explaining to her, she was unable to understand, she then became loud and unprofessional while other customers were presentShe started blaming me of cheating her, at the same time making eye contact with other customers I told her if she doesn’t calm down, I will have to call security on herWhile I was helping other customers in line, before I could get to the security, she left and brought the security back with herI explained the situation to the security officer and even he was unable to get her to understand, so she left madLater that evening her niece [redacted] called, and apologized for her auntShe was very pleasantShe told me she explained to her aunt how everything worked and now her aunt understood everythingNext day, TuesNov24th, 2015, around 1:30pm, they came and picked up their merchandiseI have proof on my security cameras, everything went smooth We are in this business for almost years and our first concern is our dear customersWe are very loyal and honest with our customers so they will happily returnThank you for your time and patience With kind regards, [redacted] Manager Playball & More [redacted] *** [redacted] PH: [redacted]

I would like to keep this response very brief.  Ms. [redacted] came in our store on Nov. 23rd  2015 to pick up her layaway. She asked me why I am charging her taxes more then one time, I explained to her the way her payments are split, that’s how her taxes are split. After several...

attempts explaining to her, she was unable to understand, she then became loud and unprofessional while other customers were present. She started blaming me of cheating her, at the same time making eye contact with other customers.  I told her if she doesn’t calm down, I will have to call security on her. While I was helping other customers in line, before I could get to the security, she left and brought the security back with her. I explained the situation to the security officer and even he was unable to get her to understand, so she left mad. Later that evening her niece [redacted] called, and apologized for her aunt. She was very pleasant. She told me she explained to her aunt how everything worked and now her aunt understood everything. Next day, Tues. Nov. 24th, 2015, around 1:30pm, they came and picked up their merchandise. I have proof on my security cameras, everything went smooth.
            We are in this business for almost 6 years and our first concern is our dear customers. We are very loyal and honest with our customers so they will happily return. Thank you for your time and patience.
With kind regards,
[redacted] 
Manager
Playball & More[redacted]
[redacted]  [redacted]
PH: [redacted]