Response:On Monday, 3/27/17, our technician was dispatched to the customer’s home to resolve an issue with her air conditioner not coolingThe technician arrived at 2:pm and completed his work at 3:pmThe technician adjusted the blower speed to correct the problem and performed a spring tuon the air conditionerThe fee for the service was $for which he was given a credit card numberPer our procedure, the card number was documented on the invoice and was pre-authorized for $On Saturday, 4/1/17, the customer called our office and stated that our technician had misused her credit card which caused her bank account to be overdrawnWhile we are sympathetic to her position, we feel that no action is necessary as there is no evidence to support this assertionWe feel that services were appropriately rendered; however, in the spirit of good faith a refund in the amount of $was mailed to the customer on 4/7/
Response:On Monday, 3/27/17, our technician was dispatched to the customer’s home to resolve an issue with her air conditioner not coolingThe technician arrived at 2:pm and completed his work at 3:pmThe technician adjusted the blower speed to correct the problem and performed a spring tuon the air conditionerThe fee for the service was $for which he was given a credit card numberPer our procedure, the card number was documented on the invoice and was pre-authorized for $On Saturday, 4/1/17, the customer called our office and stated that our technician had misused her credit card which caused her bank account to be overdrawnWhile we are sympathetic to her position, we feel that no action is necessary as there is no evidence to support this assertionWe feel that services were appropriately rendered; however, in the spirit of good faith a refund in the amount of $was mailed to the customer on 4/7/