I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has tried several times to contact the hotel directly to get the necessary information about the charges. The "manager" has not been in or available. The staff answering the phone at the hotel cannot locate or provide *** with the requested information. If the hotel will not cooperate with providing the requested information, how can this issue be resolved? It appears to me that the hotel admits fault with the situation if it cannot provide necessary documentation and should be liable to provide the refund.
Regards,
*** ***
Hello, Thank you for contacting Days Inn Customer Care As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked We sincerely appreciate your choice of Days Inn for your lodging needs, and we hope to welcome you again in the future Thank you!
Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property in Salem, VA Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding her concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The charges on my credit card are not from *** where I booked the reservation. The charges are from Day Inn, Salem directly. I have had *** involved twice trying to contact the manager of the Days Inn in Salem only to find the manager not available. The employees that do answer the phone at Days Inn are not able to provide the *** representative the needed information nor even willing to give them their name. I myself have called the hotel directly within the past few weeks to find that the manager is not in and they can not assist me. They refuse to take my name and phone number and have the manager call me back. My largest complaint is that the hotel is inconsistent in their statement of their cancellation policy. I personally called weeks ago and had a co-worker call to question their cancelation policy. We were both told that changes to a reservation can be made within hours of the chedate/time at no charge. I made changes to my reservation (NO cancellation- but changes to the length of stay only) before the hour cut-off period. So, I am completely dumbfounded that they claim they are charging me a cancellation fee. On top of that, when I called the hotel directly back on May 10th (before 12:pm) for assistance with reducing the length of my stay for one of the rooms, the "Manager" stated the cancellation policy was "days" before the chedate. I find that unacceptable and unbelievable. He told my uncle the same thing when he tried to cancel his reservation when he arrived and saw the poor standard condition of the hotel and room. No business should be able to change their policies on a whim of the manager. Days Inn is part of the Wyndham Hotel Group and I again find it hard to believe that they let their franchised properties make up their own policies which would not coincide with a corporate standard operating policy. The fact that my room was not clean, well maintained and insect infected is another issue. The management at the Days Inn in Salem need to be held responsible for the erroneous charges placed on my credit card. I followed the practices listed on ***'s site and have no issue with any charges to my reservation which I paid directly to ***
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again I have attempted to contact Mr*** at the Salem Days Inn without luck. I was put on hold times for over minutes and then hung up on. On the third time after being on hold for minutes, I left my name and phone number for the manager to return my call. I continue to feel that Mr*** at the Days Inn is not willing to resolve the issue. He has never made an effort to contact me while I have called repeatedly to be told he is not in.
Regards,
*** ***
Hello, Thank you for contacting Days Inn Customer Care As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally bookedIf they are not able to help you will need to workI do apologize. Thank you!
Guest has rooms reserved for days, but then cancelled the reservation after the cancellation deadlineGM has already spoken to the guest and explained that since the reservation was cancelled after the deadline, the guest will be charged for nights stay for each room
I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, they (management) are not being honest. I have never spoken with the GMWhen I have called to speak to someone, I am always told that the manager is not in. They do not have a consistent message with their cancellation policy, also. I called about weeks ago and was told by the woman who answered that the cancellation policy was hours of chetime. As I mentioned in my earlier statement, I tried to make changes to my reservation on the morning of May 10th which was well within the hour cheperiod. This hour change to a reservation is also stated on the *** site where I booked the rooms. I have documentation of that statement on my original reservation and documentation of exactly when I made changes to the reservation. So, they have no legitimate grounds for the erroneous charges to my credit card which they booked on May 10th.
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has tried several times to contact the hotel directly to get the necessary information about the charges. The "manager" has not been in or available. The staff answering the phone at the hotel cannot locate or provide *** with the requested information. If the hotel will not cooperate with providing the requested information, how can this issue be resolved? It appears to me that the hotel admits fault with the situation if it cannot provide necessary documentation and should be liable to provide the refund.
Regards,
*** ***
Hello, Thank you for contacting Days Inn Customer Care As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked We sincerely appreciate your choice of Days Inn for your lodging needs, and we hope to welcome you again in the future Thank you!
Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property in Salem, VA Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding her concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused Thank you!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The charges on my credit card are not from *** where I booked the reservation. The charges are from Day Inn, Salem directly. I have had *** involved twice trying to contact the manager of the Days Inn in Salem only to find the manager not available. The employees that do answer the phone at Days Inn are not able to provide the *** representative the needed information nor even willing to give them their name. I myself have called the hotel directly within the past few weeks to find that the manager is not in and they can not assist me. They refuse to take my name and phone number and have the manager call me back. My largest complaint is that the hotel is inconsistent in their statement of their cancellation policy. I personally called weeks ago and had a co-worker call to question their cancelation policy. We were both told that changes to a reservation can be made within hours of the chedate/time at no charge. I made changes to my reservation (NO cancellation- but changes to the length of stay only) before the hour cut-off period. So, I am completely dumbfounded that they claim they are charging me a cancellation fee. On top of that, when I called the hotel directly back on May 10th (before 12:pm) for assistance with reducing the length of my stay for one of the rooms, the "Manager" stated the cancellation policy was "days" before the chedate. I find that unacceptable and unbelievable. He told my uncle the same thing when he tried to cancel his reservation when he arrived and saw the poor standard condition of the hotel and room. No business should be able to change their policies on a whim of the manager. Days Inn is part of the Wyndham Hotel Group and I again find it hard to believe that they let their franchised properties make up their own policies which would not coincide with a corporate standard operating policy. The fact that my room was not clean, well maintained and insect infected is another issue. The management at the Days Inn in Salem need to be held responsible for the erroneous charges placed on my credit card. I followed the practices listed on ***'s site and have no issue with any charges to my reservation which I paid directly to ***
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again I have attempted to contact Mr*** at the Salem Days Inn without luck. I was put on hold times for over minutes and then hung up on. On the third time after being on hold for minutes, I left my name and phone number for the manager to return my call. I continue to feel that Mr*** at the Days Inn is not willing to resolve the issue. He has never made an effort to contact me while I have called repeatedly to be told he is not in.
Regards,
*** ***
Hello, Thank you for contacting Days Inn Customer Care As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally bookedIf they are not able to help you will need to workI do apologize. Thank you!
We have refunded the money to the consumer
Guest has rooms reserved for days, but then cancelled the reservation after the cancellation deadlineGM has already spoken to the guest and explained that since the reservation was cancelled after the deadline, the guest will be charged for nights stay for each room
I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, they (management) are not being honest. I have never spoken with the GMWhen I have called to speak to someone, I am always told that the manager is not in. They do not have a consistent message with their cancellation policy, also. I called about weeks ago and was told by the woman who answered that the cancellation policy was hours of chetime. As I mentioned in my earlier statement, I tried to make changes to my reservation on the morning of May 10th which was well within the hour cheperiod. This hour change to a reservation is also stated on the *** site where I booked the rooms. I have documentation of that statement on my original reservation and documentation of exactly when I made changes to the reservation. So, they have no legitimate grounds for the erroneous charges to my credit card which they booked on May 10th.
Regards,
*** ***