Hello, Thank you for contacting Days Inn Customer Care As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally bookedIf they are not able to help you will need to workI do apologize Thank you!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, they (management) are not being honest I have never spoken with the GMWhen I have called to speak to someone, I am always told that the manager is not in They do not have a consistent message with their cancellation policy, also I called about weeks ago and was told by the woman who answered that the cancellation policy was hours of chetime As I mentioned in my earlier statement, I tried to make changes to my reservation on the morning of May 10th which was well within the hour cheperiod This hour change to a reservation is also stated on the [redacted] site where I booked the rooms I have documentation of that statement on my original reservation and documentation of exactly when I made changes to the reservation So, they have no legitimate grounds for the erroneous charges to my credit card which they booked on May 10th Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello, Thank you for contacting Days Inn Customer Care As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally bookedIf they are not able to help you will need to workI do apologize Thank you!
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, they (management) are not being honest I have never spoken with the GMWhen I have called to speak to someone, I am always told that the manager is not in They do not have a consistent message with their cancellation policy, also I called about weeks ago and was told by the woman who answered that the cancellation policy was hours of chetime As I mentioned in my earlier statement, I tried to make changes to my reservation on the morning of May 10th which was well within the hour cheperiod This hour change to a reservation is also stated on the [redacted] site where I booked the rooms I have documentation of that statement on my original reservation and documentation of exactly when I made changes to the reservation So, they have no legitimate grounds for the erroneous charges to my credit card which they booked on May 10th Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We have refunded the money to the consumer