Hello, Thank you for contacting Days Inn Customer Care. As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked. If they are not able to help you will need to work. I do apologize. Thank you!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again I have attempted to contact Mr. [redacted] at the Salem Days Inn without luck. I was put on hold 2 times for over 6 minutes and then hung up on. On the third time after being on hold for 4 minutes, I left my name and phone number for the manager to return my call. I continue to feel that Mr. [redacted] at the Days Inn is not willing to resolve the issue. He has never made an effort to contact me while I have called repeatedly to be told he is not in.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello, Thank you for contacting Days Inn Customer Care. As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked. We sincerely appreciate your choice of Days Inn for your lodging needs, and we hope to welcome you again in the future. Thank you!
response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, they (management) are not being honest. I have never spoken with the GM. When I have called to speak to someone, I am always told that the manager is not in. They do not have a consistent message with their cancellation policy, also. I called about 2 weeks ago and was told by the woman who answered that the cancellation policy was 24 hours of check-in time. As I mentioned in my earlier statement, I tried to make changes to my reservation on the morning of May 10th which was well within the 24 hour check-in period. This 24 hour change to a reservation is also stated on the [redacted] site where I booked the rooms. I have documentation of that statement on my original reservation and documentation of exactly when I made changes to the reservation. So, they have no legitimate grounds for the 3 erroneous charges to my credit card which they booked on May 10th.
Regards,
[redacted]
Hello, Thank you for contacting Days Inn Customer Care. As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked. If they are not able to help you will need to work. I do apologize. Thank you!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again I have attempted to contact Mr. [redacted] at the Salem Days Inn without luck. I was put on hold 2 times for over 6 minutes and then hung up on. On the third time after being on hold for 4 minutes, I left my name and phone number for the manager to return my call. I continue to feel that Mr. [redacted] at the Days Inn is not willing to resolve the issue. He has never made an effort to contact me while I have called repeatedly to be told he is not in.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello, Thank you for contacting Days Inn Customer Care. As the reservation was not made through the brand website, our toll-free reservation center or directly with the hotel, we recommend you contact the website or travel agency with whom your reservation was originally booked. We sincerely appreciate your choice of Days Inn for your lodging needs, and we hope to welcome you again in the future. Thank you!
We have refunded the money to the consumer.
I have reviewed the...
response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again, they (management) are not being honest. I have never spoken with the GM. When I have called to speak to someone, I am always told that the manager is not in. They do not have a consistent message with their cancellation policy, also. I called about 2 weeks ago and was told by the woman who answered that the cancellation policy was 24 hours of check-in time. As I mentioned in my earlier statement, I tried to make changes to my reservation on the morning of May 10th which was well within the 24 hour check-in period. This 24 hour change to a reservation is also stated on the [redacted] site where I booked the rooms. I have documentation of that statement on my original reservation and documentation of exactly when I made changes to the reservation. So, they have no legitimate grounds for the 3 erroneous charges to my credit card which they booked on May 10th.
Regards,
[redacted]