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Player's Sports Bar

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Reviews Player's Sports Bar

Player's Sports Bar Reviews (3)

Thank you for your phone call and email.  I have reviewed the complaint and talked to my manager on duty that day.  
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I would like to point out that the complaint statement talks of how the server pushed the phone off the table implying a purposeful and malicious act.  Admittedly the phone was knocked off the table when she picked up the menu.  The complaint also states that the phone turned off completely after one minute and never turned on again.  However, my manager, which the complainant states he tracked down after several minutes, informed me that when he was shown the phone, it was working.  Unfortunately we do not know if anything happened to this phone after Mr. [redacted] left our establishment.  Given the information provided, specifically that the phone was working when the customer left the establishment and we feel there was no loss, we must decline to provide any compensation.If you need any further information, please let us know.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My Phone was not working when your manger checked it out,there was also a visible damage to my phone from the outside, I had to go to Verizon and get a loaner phone next morning until my phone is replaced,all this is well documented.Apparently your manager is lying to you and hurting your  bussines bad.
I have appreciated and supported your establishment for over 2 years since the opening, regardless to the terrible service, but what happen that night is simply not acceptable,if you are not willing to settle with me and pay for the damage your server caused  I will take this matter somewhere else.]
Thank you 
Regards,
[redacted]

Review: my cell phone was siting on the table top right next to the menu.server passed by and without asking any questions she took the menu of the table quickly, while pushing my phone on the floor,my phone bounced on the ground several times an end up under the bar area.I tried to point to the server that she is pushing my phone of the table but she wasnt paying any attention as she was in a hurry for some reason to take the menu from me.once the phone fell on the ground she picked it up and left it on the table without apologizing for not being careful or paying attention,she just run away from the table.once I got my phone in my hands it was damaged on the sides and it was not working properly at all,after a minute my phone turned off completely and never turned on again.I waited for several minutes hoping that she would go and get the manager so we can resolve the issue but she never even came by the table again.I did spot their manager I think his name was danny or so,and explained what happened and that the girl was not paying attention when she pushed my cell phone of the table .he took my drivers licence copy, he saw that my phone was damaged and not working and said he would review the cameras and call me back with a settlement.I payed my bill and left the bar,I was not even offered to cover my drink for the inconvenience.I waited for his call for almost 3 hours but he never called me back,so I called him at the restaurant.when I asked are you goinn to compensate for my loss due to your staffs negligence he said camera was blurred and couldn't see anything , and there is nothing they can do about it. due to the nature of my business I needed my phone first thing in the morning therefore a suffered a great loss and communication.Desired Settlement: I would like my cell phone replaced or given cash for its market value which is 450$,phone brand is HTC droid DNA from Verizon Wireless

Business

Response:

Thank you for your phone call and email. I have reviewed the complaint and talked to my manager on duty that day.

I would like to point out that the complaint statement talks of how the server pushed the phone off the table implying a purposeful and malicious act. Admittedly the phone was knocked off the table when she picked up the menu. The complaint also states that the phone turned off completely after one minute and never turned on again. However, my manager, which the complainant states he tracked down after several minutes, informed me that when he was shown the phone, it was working. Unfortunately we do not know if anything happened to this phone after Mr. [redacted] left our establishment. Given the information provided, specifically that the phone was working when the customer left the establishment and we feel there was no loss, we must decline to provide any compensation.

If you need any further information, please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[My Phone was not working when your manger checked it out,there was also a visible damage to my phone from the outside, I had to go to Verizon and get a loaner phone next morning until my phone is replaced,all this is well documented.Apparently your manager is lying to you and hurting your bussines bad.

I have appreciated and supported your establishment for over 2 years since the opening, regardless to the terrible service, but what happen that night is simply not acceptable,if you are not willing to settle with me and pay for the damage your server caused I will take this matter somewhere else.]

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Description: Sports Bar

Address: 27 Florssnt Oaks Shp Ctr, Florissant, Missouri, United States, 63031

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www.playerssportsbar.com

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