Playroom Records Inc

Initial Business Response /* (1000, 5, 2015/08/25) */
***
In response to the complaint made by *** regarding her move for July 14, As stated in her complaint she did hire a man crewWhen changing her day *** was told that the
crew did have a job in the morning and as soon as they are done they will contact her and let her know that they are on their wayAn estimated time frame was given to herThe man crew finished their job up sooner than expected so when they were done they called ***, which is our procedure*** refused them and told them to come back at 12:The men crew was then left for down time that they don't get paid for, so we sent them off to another job that could be started right awayThe next available crew was Dean's crew which had crew membersAction Moving did compensate *** by giving her a man for $extra $which is a huge drop for a man crewThe rate is $mid-month rateThe move was done faster than quoted with the 3rd man***'s original crew had the wardrobes, but she refused them for the time of their arrivalWe give *** a reduced price, her move was quoted for - hours for a cost of $and the crew completed the move in hours with the one hour travel time the cost was $So in fact it saved *** having a man crew $Action Moving has provided customer service, completed her move at a lesser price than her original estimate
Sincerely,
*** ***
Action Moving
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 11, 2015/09/14) */
Where does the quoted price of $come from?
The refund of $for something that was suppose to be freeDid you add the $into the cost?
You stated the move was completed in but your invoice states van men @ $for $for not
The quote was $with guys because I am a seniorThat is what I should pay$x +
Final Business Response /* (1000, 22, 2015/11/03) */
Good morning ***, I will be sending out a cheque to Ms *** for the amount of $today

We have been in contact with [redacted] and have our Master Craftsman on call with her once they have completed their renovations, he will go there and assess and repair needed damages.

Initial Business Response /* (1000, 6, 2016/04/08) */
[redacted]
In response to the complaint made by [redacted], Action Moving was hired thru AISH to move [redacted] on Oct 15, 2015. Mr. Smith assuming 3 months after the move that his mattress is the wrong. Action Moving...

arrived at Mr. Smith's home at [redacted] loaded up his belongings and drove directly to his new location to unload. There were no other stops or any other belongings in the truck as our trucks are emptied out completely at the end of each job.
Sincerely,
[redacted]