PlayStation Theater

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At the time of the incident, selfie sticks were not detailed as a prohibited itemThere was no text explicitly saying "selfie sticks are prohibited," which I explained in the phone conversation in July of Had this information been present at the time, I would have honored PlayStation theater's request by refraining from bringing the item, however, no such information was presentI have the conversations saved both from PlayStation Theater and the promoter of the event SubKukture entertainment speaking to thisI do however, still intend to follow up on May [redacted] for the compensation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] was asked to throw away a selfie stick during the security check at the PlayStation Theater on July **, at the BTS ConcertA list of items not allowed in the venue can be found on our website and also on a sign outside the theaterBoth state "Any other item deemed unacceptable by Management" as items prohibited from the venueSelfie sticks are an item deemed unacceptable by PlayStation Theater management and not allowed in any show at the venueI spoke with [redacted] on July [redacted] regarding the incident and offered her two tickets to a mutually agreeable showIt was explained to [redacted] that the show she requests tickets to will need to be approved by Venue Management before they are approved or deniedOn July **, 2015, [redacted] asked if there was a time limit on when she could request tickets to which I responded and let her know it would be fine to reach out in the future to request tickets [redacted] emailed on March **, regarding a show that had not yet been confirmed by the venue and I responded letting her know the show had not yet been confirmed and asked she reach out when it is confirmed on the PlayStation Theater websiteOn March **, 2016, [redacted] wrote asking about the concert again and stating she would " [redacted] ***" I let [redacted] know again that the show had not yet been confirmed by the venue and it was not a "promised" ticketI explained the tickets have to be approved and are for a "mutually agreeable show"I asked that when the show is announced on our website for her to put in the request againOn March **, [redacted] reached out stating the PlayStation Theater had announced the show she was interested in and requested ticketsI responded to [redacted] and let her know that I put the request in and my General Manager would not be able to approve or deny t he request until closer to the show while we track salesI let her know the only way to guarantee she gets a ticket is to buy it but she can follow up again on May 9, closer to the date of the show [redacted] responded on March [redacted] stating she would follow up on May ***This date was given to all patrons that had requested tickets to this show as a date to follow up on their requestsI have not heard from [redacted] since that time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the time of the incident, selfie sticks were not detailed as a prohibited itemThere was no text explicitly saying "selfie sticks are prohibited," which I explained in the phone conversation in July of Had this information been present at the time, I would have honored PlayStation theater's request by refraining from bringing the item, however, no such information was presentI have the conversations saved both from PlayStation Theater and the promoter of the event SubKukture entertainment speaking to thisI do however, still intend to follow up on May *** for the compensation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted] was asked to throw away a selfie stick during the security check at the PlayStation Theater on July **, 2015 at the BTS Concert. A list of items not allowed in the venue can be found on our website and also on a sign outside the theater. Both state "Any other item deemed...

unacceptable by Management" as items prohibited from the venue. Selfie sticks are an item deemed unacceptable by PlayStation Theater management and not allowed in any show at the venue. I spoke with [redacted] on July ** regarding the incident and offered her two tickets to a mutually agreeable show. It was explained to [redacted] that the show she requests tickets to will need to be approved by Venue Management before they are approved or denied. On July **, 2015, [redacted] asked if there was a time limit on when she could request tickets to which I responded and let her know it would be fine to reach out in the future to request tickets. [redacted] emailed on March **, 2016 regarding a show that had not yet been confirmed by the venue and I responded letting her know the show had not yet been confirmed and asked she reach out when it is confirmed on the PlayStation Theater website. On March **, 2016, [redacted] wrote asking about the concert again and stating she would "[redacted]" I let [redacted] know again that the show had not yet been confirmed by the venue and it was not a "promised" ticket. I explained the tickets have to be approved and are for a "mutually agreeable show". I asked that when the show is announced on our website for her to put in the request again. On March **, [redacted] reached out stating the PlayStation Theater had announced the show she was interested in and requested tickets. I responded to [redacted] and let her know that I put the request in and my General Manager would not be able to approve or deny t he request until closer to the show while we track sales. I let her know the only way to guarantee she gets a ticket is to buy it but she can follow up again on May 9, closer to the date of the show. [redacted] responded on March ** stating she would follow up on May [redacted]. This date was given to all patrons that had requested tickets to this show as a date to follow up on their requests. I have not heard from [redacted] since that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 At the time of the incident, selfie sticks were not detailed as a prohibited item. There was no text explicitly saying "selfie sticks are prohibited," which I explained in the phone conversation in July of 2015. Had this information been present at the time, I would have honored PlayStation theater's request by refraining from bringing the item, however, no such information was present. I have the conversations saved both from PlayStation Theater and the promoter of the event SubKukture entertainment speaking to this. I do however, still intend to follow up on May [redacted] for the compensation. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I attempted to go to a concert at Best Buy Theater on Saturday, September **, 2015. This was for a sold-out show, and I had the tickets for several months. Security checked me at the door and would not let me in because they found a bottle of prescription pills from my purse. When the security guard took the pills he held the bottle up and yelled, “Pills!” This is the middle of Times Square on a Saturday night, so you can imagine the embarrassment.
(I was diagnosed with [redacted] 14 years ago, and have carried a bottle of prescription medicine since then, and this is the first time that security has ever stopped me.)
The bottle only contained approximately 15 pills, my prescription pills, plus Advil and Sudafed. Given the fact that the bottle contained so few pills and the fact that some were [redacted] medications, obviously I was not planning anything sinister.
The security guard told me that I could come in if I gave him the bottle of pills (interesting – I wonder what he planned to do with them). Given the fact I was scheduled to take my third daily dose in one hour I took that dose of a few pills early (to prevent [redacted] symptoms and to prevent withdrawal because withdrawal from one of these medications could cause a seizure and death), and I went back to the door and offered the bottle to the security guard because he said that he would let me in if I gave him the bottle. He took the bottle and stated that it looked like some pills were missing. I told him that the bottle did contain fewer pills because I had to take a few. He then said that he could search me any time he wanted to inside the venue, and I said that it was fine because I did not have any more pills. He got angry (probably because his authority was undermined), so he yelled, “You can’t come in; you took pills and we will not be responsible for what they do to you, you can leave” I tried to explain that nothing would happen to me if I took them; something could happen to me if I did not take them. Anyone could take anything before he/she enters, and the venue cannot be held responsible. Others were allowed in with slurred speech, and yet I am a sober 36 year-old with an unfortunate disease and was not allowed in.
I then asked for the name of the security guard, and the other employees at the door refused to provide me with the name, and just left me standing there, waiting for half an hour.
I was looking forward to the concert for months, and now I wish that I had never even attempted to go to Best Buy Theater. In the 14 years since I was diagnosed with [redacted] (and was required to carry prescription medicine), I have never been treated so rudely, never been so embarrassed, and never have I seen a group of security guards work together to prevent another security guard from being held accountable for his actions.

[redacted] was asked to throw away a selfie stick during the security check at the PlayStation Theater on July **, 2015 at the BTS Concert. A list of items not allowed in the venue can be...

found on our website and also on a sign outside the theater. Both state "Any other item deemed unacceptable by Management" as items prohibited from the venue. Selfie sticks are an item deemed unacceptable by PlayStation Theater management and not allowed in any show at the venue. I spoke with [redacted] on July ** regarding the incident and offered her two tickets to a mutually agreeable show. It was explained to [redacted] that the show she requests tickets to will need to be approved by Venue Management before they are approved or denied. On July **, 2015, [redacted] asked if there was a time limit on when she could request tickets to which I responded and let her know it would be fine to reach out in the future to request tickets. [redacted] emailed on March **, 2016 regarding a show that had not yet been confirmed by the venue and I responded letting her know the show had not yet been confirmed and asked she reach out when it is confirmed on the PlayStation Theater website. On March **, 2016, [redacted] wrote asking about the concert again and stating she would "[redacted]" I let [redacted] know again that the show had not yet been confirmed by the venue and it was not a "promised" ticket. I explained the tickets have to be approved and are for a "mutually agreeable show". I asked that when the show is announced on our website for her to put in the request again. On March **, [redacted] reached out stating the PlayStation Theater had announced the show she was interested in and requested tickets. I responded to [redacted] and let her know that I put the request in and my General Manager would not be able to approve or deny t he request until closer to the show while we track sales. I let her know the only way to guarantee she gets a ticket is to buy it but she can follow up again on May 9, closer to the date of the show. [redacted] responded on March ** stating she would follow up on May [redacted]. This date was given to all patrons that had requested tickets to this show as a date to follow up on their requests. I have not heard from [redacted] since that time.

I attempted to go to a concert at Best Buy Theater on Saturday, September **, 2015. This was for a sold-out show, and I had the tickets for several months. Security checked me at the door and would not let me in because they found a bottle of prescription pills from my purse. When the security guard took the pills he held the bottle up and yelled, “Pills!” This is the middle of Times Square on a Saturday night, so you can imagine the embarrassment.

(I was diagnosed with [redacted] 14 years ago, and have carried a bottle of prescription medicine since then, and this is the first time that security has ever stopped me.)

The bottle only contained approximately 15 pills, my prescription pills, plus Advil and Sudafed. Given the fact that the bottle contained so few pills and the fact that some were [redacted] medications, obviously I was not planning anything sinister.

The security guard told me that I could come in if I gave him the bottle of pills (interesting – I wonder what he planned to do with them). Given the fact I was scheduled to take my third daily dose in one hour I took that dose of a few pills early (to prevent [redacted] symptoms and to prevent withdrawal because withdrawal from one of these medications could cause a seizure and death), and I went back to the door and offered the bottle to the security guard because he said that he would let me in if I gave him the bottle. He took the bottle and stated that it looked like some pills were missing. I told him that the bottle did contain fewer pills because I had to take a few. He then said that he could search me any time he wanted to inside the venue, and I said that it was fine because I did not have any more pills. He got angry (probably because his authority was undermined), so he yelled, “You can’t come in; you took pills and we will not be responsible for what they do to you, you can leave” I tried to explain that nothing would happen to me if I took them; something could happen to me if I did not take them. Anyone could take anything before he/she enters, and the venue cannot be held responsible. Others were allowed in with slurred speech, and yet I am a sober 36 year-old with an unfortunate disease and was not allowed in.

I then asked for the name of the security guard, and the other employees at the door refused to provide me with the name, and just left me standing there, waiting for half an hour.

I was looking forward to the concert for months, and now I wish that I had never even attempted to go to Best Buy Theater. In the 14 years since I was diagnosed with [redacted] (and was required to carry prescription medicine), I have never been treated so rudely, never been so embarrassed, and never have I seen a group of security guards work together to prevent another security guard from being held accountable for his actions.

Review: I had recently attended a concert at the Best Buy Theater on November **, 2013. At this concert I was repeatedly harassed by the security because of a complaint of a girl who was standing behind me at the general admission concert. I was not doing anything wrong and have several witnesses of this. They pulled me out and I was surrounded by at least five (5) security guards all accusing me of things. They told me I had to leave. I had a friend ask one of the security guards if we had made the same accusations about the girls complaining, if they would make them leave. They said NO. I went back into the concert to retrieve a friend of mine to let them know what was going on and that we had to leave and an older woman as well as one of the same security guards got in my face. Again they escorted me to the hall where I was once again surrounded by multiple security guards who not only screamed and accused me, but another person I was with. I saw one of the three acts before I was removed. I tried contacting the theater by email because no number was provided to see if there was any way I could get a refund for the excessive amount of harassment they put me through, as well as the fact that me and five other people did not get to see more than thirty (30) minutes of the concert. I have still not received a response. Their poor quality of help and how they treated me and handled the situation as well as the lack of response to a problem has me very disgruntled. I will never ever suggest this venue to anyone, EVER. No one should have to go through what I went through that night for any reason unless it is to the degree of severity that should be necessary for that kind of action by their staff.Desired Settlement: I would be very grateful to receive a refund for the six (6) tickets that I purchased for this concert that were wasted do to the irrational acts of the staff.

Business

Response:

On November **, 2013 at the Best Buy Theater, complaintant [redacted] was escorted by house security out of the immediate theater area into the adjoining hallway during the opening band of the [redacted] concert. Multiple patrons had complained that she was acting in a physically aggressive nature; elbowing and pushing people, and punching a wall. Security informed [redacted] that she could re-enter the theater if she stayed away from the front area, where she had caused an issue with other patrons. [redacted] agreed, but no more than ten minutes later she was back in the same area and patrons complained again that she was pushing them and elbowing them. At that point [redacted] was ejected from the venue.

Consumer

Response:

At this time, I have been contacted directly by Best Buy Theater regarding complaint ID [redacted], however my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,