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Plaza Agave

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Plaza Agave Reviews (2)

Plaza Agave 8377 E Washington St. Chagrin Falls, OH 44023 May 24, 2017  
[redacted] Revdex.com Greater Cleveland 2800 Euclid Avenue 4th Floor...

Cleveland, OH 44115 RE: Complaint # [redacted] Dear [redacted], Thank you for forwarding the above-referenced complaint regarding our service. We at the Plaza Agave are genuinely concerned about our reputation in the greater Cleveland community. While the complaint that you forwarded bears a resemblance to one recently lodged with our staff, I would like to address some inaccurate information included therein. While many people of Hispanic origin are named Juan or Pedro, none of them are employed at our establishment. The statements regarding multiple accounts of "bodily fluids" is obviously false as is the statement that our establishment has been "busted" repeatedly for employing "illegal" immigrants. We will be reviewing our options with legal counsel should these specious allegations persist. The allegation that there was "blood on the food itself" stretches credulity as the employee responsible for packaging the to-go order had no role preparing the food or placing it in the carryout packaging. In response to [redacted] initial call, the employee in charge offered an apology and attempted unsuccessfully to arrive at a mutually agreed upon solution. I was, indeed, out of the area at the time. [redacted] told our employee that he would be at the restaurant the following Monday with his lawyer to meet with us. We made staff available, but [redacted] did not arrive as indicated and did not call subsequently. During a subsequent call to the restaurant, someone claiming to be [redacted] legal counsel demanded a full refund for the purchase to resolve the issue which we agreed to. It was our belief that the matter was resolved to the complaint's satisfaction. No one has since returned to claim the refund. Apparently, the complainant also contacted the local police and health departments to address his concerns. The Geauga County Health department sanitarian performed a follow-up inspection and offered some guidance to address issues contained in the complaint. We are very concerned when a customer has a legitimate issue with our product or service. If there was an issue with the quality of the packaging of the take-out order, we have expressed our willingness to provide a refund for the full price of the order. However, we are also seriously concerned about the specious allegations and factual errors contained in the complaint. I am available to respond to any further questions you may have here at the Plaza Agave at 440-543-1186. Jaime G[redacted]

Company responded via phone: The consumer can stop and see the manager and we will issue a refund to him.

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Address: 17970 79th Ct N, Chagrin Falls, Ohio, United States, 33470-2989

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