Plaza At Fourth Street Apartment Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]There would appear to be two differences between Bill's Power Center and me:I acknowledge that Bill's Power Center has a "no returns policy"My point is that is not disclosed at the time of sale and I would argue that, upon being sold a defective product, that the consumer has a reasonable expectation of the ability to return/exchange the itemI was never told, at the time of purchase, of the policy; it is mentioned on an invoice that was put in the product manual and I did not see until afterwardsThe primary purpose of contacting the Revdex.com was to encourage the business to be more forthcoming in letting customers know their policiesThe business asserts that there are no current problems with the lawn mower, specifically: a) That the damage to the finish is "water spots"This is incorrect - I know what water spots areThe lawn mower did have some water spots because I rinsed it off before transporting it in my car back to the businessI did not complain about thoseI specifically showed the business where the paint and finish under the carburetor was discolored and matte from the leaking gasI have mitigated this to some degree using a car wax b) That there are no problems with the mower, including the stalling/surgingMr [redacted] presumably asserts this because he "test mowed" a section of grass in front of the storeHowever, he raised the height of the mower to effectively not cut any grass and therefore he did not recreate the situation I mentioned to himI have since found out that the engine is out of spec - it is currently at ~2450RPM (per a neighbors tachometer that was attached to the mower) and needs to be adjusted (I don't know the spec but my neighbor suggested it would be ~3000RPM)I have been told that when the engine speed is adjusted that the torque/HP would increase and I should not have any problems.Mr [redacted] mentions that it doesn't leak oilHe is correct and I did not mention that in my complaint to the Revdex.comWhen I returned to the business on 6/10, I did mention that there were a brown spot (and a number of green spots) under the mower after rinsing it offMr [redacted] said even the brown spot was from the wet grass and he was correct Regards, [redacted] ***

Bill's Power Center Sells and services power equipmentStore policy is no returns on equipment once they have been usedThe manufacturer Warrants the machine for the time stated in the owners manualThis Toro lawnmower is under warranty by Toro for years from the date of purchase for defects in
parts and workmanship.Mr*** had a problem with his mower, brought it in and we replaced the carburetor the same day under warranty6/Mr*** brought his mower back and saidit still had the same issueI said I would take a look at his Toro mower right away and see what was wrongAfter looking at the mower and reviewing all of his complaintsabout the Toro mower I could not find any issues with it.The finish was not damaged on the mower from fuel, there were water spots on the machine from hard water in BrookfieldI polished the mower deck and no issues.Mr*** said it leaks oil now, I examined the Toro for oil leaks and fuel leaks and did not find any leaksI believe the Mower is in New running condition and the Warranty will cover it for the next Years.And last of all, I was not rude to Mr***, I simply stated we did not take returns on Equipment.*** ***Bill's Power Center

Revdex.comI have read *** ***'s complaint and am trying to figure out what the problem isI checked out this mower at our store, RPM was not low when it was hereI cut grass on our front lawn with the mower and it worked perfect, I waxed the area under the carburetor, there is no fading or discolorationWhen I cut the lawn I was cutting at least inches of grass off when testing the mowerThe Toro mower was in perfect condition Cosmetically and Running Perfect, no surging or stallingThe Toro is under warranty for years for defects in materials and workmanshipIf Mr.*** has any further questions on this he can also contact the Toro Company. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There would appear to be two differences between Bill's Power Center and me:1. I acknowledge that Bill's Power Center has a "no returns policy". My point is that is not disclosed at the time of sale and I would argue that, upon being sold a defective product, that the consumer has a reasonable expectation of the ability to return/exchange the item. I was never told, at the time of purchase, of the policy; it is mentioned on an invoice that was put in the product manual and I did not see until afterwards. The primary purpose of contacting the Revdex.com was to encourage the business to be more forthcoming in letting customers know their policies.2. The business asserts that there are no current problems with the lawn mower, specifically:     a) That the damage to the finish is "water spots". This is incorrect - I know what water spots are. The lawn mower did have some water spots because I rinsed it off before transporting it in my car back to the business. I did not complain about those. I specifically showed the business where the paint and finish under the carburetor was discolored and matte from the leaking gas. I have mitigated this to some degree using a car wax.     b) That there are no problems with the mower, including the stalling/surging. Mr. [redacted] presumably asserts this because he "test mowed" a section of grass in front of the store. However, he raised the height of the mower to effectively not cut any grass and therefore he did not recreate the situation I mentioned to him. I have since found out that the engine is out of spec - it is currently at ~2450RPM (per a neighbors tachometer that was attached to the mower) and needs to be adjusted (I don't know the spec but my neighbor suggested it would be ~3000RPM). I have been told that when the engine speed is adjusted that the torque/HP would increase and I should not have any problems.Mr. [redacted] mentions that it doesn't leak oil. He is correct and I did not mention that in my complaint to the Revdex.com. When I returned to the business on 6/10, I did mention that there were a brown spot (and a number of green spots) under the mower after rinsing it off. Mr. [redacted] said even the brown spot was from the wet grass and he was correct.
Regards,
[redacted]