Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
In response to [redacted] ’ complaint dated 12/4/Good Feet Indianapolis would like to state the following We pride ourselves in outstanding customer service and strive to constantly exceed consumer expectations At Good Feet we provide a service that allows our clients to experience our products with no obligation to buy and educate them to other options that are available to alleviate foot, knee and back pain We are instructed to tell our customers that Insurance will probably not cover this purchase and that under no circumstances do we process or submit Insurance requests or deal directly with Insurance companies We can provide CPT codes and we do accept Health Savings and Flex Spending accounts Also, we have a strict NO refund policy which is stated all over our stores and is printed on a receipt that the customer is required to sign We allow for an in-store credit in the event you decide to return your product Our policy also states in the first days you are allowed, at no cost, to exchange your product in the event you discover you are not gaining the benefits that you had expected With that said, I am not disputing that Mr [redacted] was not in full understanding of our policies, I am just stating that sometimes we have confusion from our clients I have reached out to [redacted] and we have discussed his situation and we have resolved the complaint by agreeing to a full refund of his monies minus a service fee [redacted] explained that he ended up going to see a podiatrist after his purchase and was diagnosed with bone spurs in his heel, unfortunately not something our orthotics can correct He was willing to bring documentation stating that and thus we are willing to resolve this issue with a refund Good Feet will never question a medical professional opinion or insight
The arch supports are way to painful, I have tried to wear them and can not that is alot of money to pay for something you can not use
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
In response to [redacted] ’ complaint dated 12/4/Good Feet Indianapolis would like to state the following We pride ourselves in outstanding customer service and strive to constantly exceed consumer expectations At Good Feet we provide a service that allows our clients to experience our products with no obligation to buy and educate them to other options that are available to alleviate foot, knee and back pain We are instructed to tell our customers that Insurance will probably not cover this purchase and that under no circumstances do we process or submit Insurance requests or deal directly with Insurance companies We can provide CPT codes and we do accept Health Savings and Flex Spending accounts Also, we have a strict NO refund policy which is stated all over our stores and is printed on a receipt that the customer is required to sign We allow for an in-store credit in the event you decide to return your product Our policy also states in the first days you are allowed, at no cost, to exchange your product in the event you discover you are not gaining the benefits that you had expected With that said, I am not disputing that Mr [redacted] was not in full understanding of our policies, I am just stating that sometimes we have confusion from our clients I have reached out to [redacted] and we have discussed his situation and we have resolved the complaint by agreeing to a full refund of his monies minus a service fee [redacted] explained that he ended up going to see a podiatrist after his purchase and was diagnosed with bone spurs in his heel, unfortunately not something our orthotics can correct He was willing to bring documentation stating that and thus we are willing to resolve this issue with a refund Good Feet will never question a medical professional opinion or insight