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Plaza De Santa Teresa

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Plaza De Santa Teresa Reviews (3)

Complaint: [redacted] I am rejecting this response because:the sales associate never asked me how much the declared value of my package was, they put in a $value of the package themselvesBut they never asked me what the amount wasHow am I supposed to know that I have to declare the value of the package? It was the first time I ever sent out a large package and I had no idea that I was supposed to state the value of my packageI find it very unfair that my almost $package got lost, and they only want to refund me about $because of a mistake the sales associate didShe didn't ask me the value of my package and just typed in a $value, when it is worth far more than just $ Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com7007 Jefferson St NE STE A Albuquerque, NM 87109 Phone (505) 346-0110 Fax (505) 346-0696 Santa Teresa Postal Center 1300 Country Club Rd, STE A Santa Teresa, NM 88008 (575) 589-1508 ID Reference [redacted] I spoke to one of your representatives about the case and I explained our...

policy here. At our establishment, insurance is offered on all packages. Declared value must be stated if over $100. [redacted] offers insurance up to $100 and anything over that amount is paid for by the customer. For anything declared over $100 the customer will tell us the additional amount to add to cover the cost of the item should anything happen. This is presented to everyone and the declared value of the item is stated on the receipt. Sincerely, Maria M[redacted] Santa Teresa Postal Center

Complaint: [redacted]
I am rejecting this response because:the sales associate never asked me how much the declared value of my package was, they put in a $100 value of the package themselves. But they never asked me what the amount was. How am I supposed to know that I have to declare the value of the package? It was the first time I ever sent out a large package and I had no idea that I was supposed to state the value of my package. I find it very unfair that my almost $400 package got lost, and they only want to refund me about $130 because of a mistake the sales associate did. She didn't ask me the value of my package and just typed in a $100 value, when it is worth far more than just  $100. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

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Address: 1300 Country Club Rd Ste A, Santa Teresa, New Mexico, United States, 88008-9449

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