THIS LETTER IS IN RESPONSE TO A COMPLAINT NUMBER [redacted] THAT A MR [redacted] FILED AGAINST MY BUSINESS PLAZA LUBE OIL AND E LLCHERE IS THE REAL FACTS ON JULY 27, MRMARTIN HIS SON IN LAW [redacted] AND HIS DAUGHTER [redacted] STOPPED BY AND ASK IF WE DID A TRANSMISSION FLUSH THEY WERE ADVISED NOWE ONLY DID A TRANSMISSION FILTER CHANGE AND FLUID CHANGE THEY SAID OK AND LEFTTHEY RETUNED LATER WITH TRANSMISSION FLUID AND A FILTER (NOT OIL) E PLACED THE VEHICLE ON THE RACK AND LIFTED THE VEHICLE IN THE AIRWE THEN NOTICED THAT TWO TRANSMISSION LINES WERE RUSTED AND LEAKING [redacted] WAS CALLED OVER AND SHOWN THE LEAKING LI ES HE STATED THATS WHY THERE WAS A PUDDLE UNDER THE CARWE CALLED THE LOCAL CHEVY DEALERSHIP AND THEY HAD BOTH LINES IN STOCKWE SPOKE WITH [redacted] AND HE SAID TO FIX THE LINES AND CHANGE THE TRANSMISSION FILTER AND FLUIDHE WAS TOLD THE PRICE UP FRONT AND HE SAID GO AHEAD AND DO ITI THEN DROVE MR MARTAI AND HIS FAMILY HOMEAND THEN PICKED UP THE LINES.THE FILTERTHAT [redacted] BOUGHT WAS THE WRONG FILTER SO I CALLED ADVANCE AUTO PARTS AND GOT THE RIGHT FILTERONCE THE VEHICLE WAS DONE I WENT BACK TO THE MARTAINS HOME AND PICKED THEM UP ONCE BACK AT THE SHOP [redacted] WAS TOLD ABOUT THE WRONG E TRANSMISSION FILTER AND HE WAS GIVEN THE FILTER THAT HE BOUGHT SHE COULD RETURN IT AND GET HIS MONEY BACKMRMARTAI WAS ALSO TOLD THAT THE TRANSMISSION FLUID WAS VERY BLACK A D SMELLED BURTTHERE WAS NO LEAKS ONCE THE NEW LINES WERE PU# ONOR THERE WERE NO LEAKS COMING FROM THE TRANSMISSION PAN.WHEN [redacted] COME TO PAY THE BILLHE USED HIS CREDIT CARD FOR THE TOTAL AMOUNT THE CARD WAS DECLINED HE SAID JUST RUN IT FOR I DID AND THE CARD WAS ACCEPTED HE PAID CASH HE WAS SHORT DOLLARSHE ASK COULD HE BRING IT IN TOMORROW HE SAID HE PROMISED HE WOULD PAY IT HE SAID HE WOULD NEVER RIP ANYONE OFFI SAID OKI THEN BACKED THE CAR OFF THE RAMP AND THEY GOT INTO HE CAR AND THANK US FOR GETTING THE CAR DONE WITH OUT A APPOINTMENT [redacted] KNEW THE PRICE OF THE COST TO FIX HIS VEHICLE UP FRONT THE ONLY OTHER CHARGE WAS THE TRANSMISSION FILTER THAT I HAD TO ORDER TO REPLACE THE WRONG ONE THAT HE HAD BOUGHT [redacted] WAS GIVEN GREAT CUSTOMER SERVICE AT MY SHOP[redacted] MANAGER
This Letter is in reference to a concern that was submitted by
sans-serif; letter-spacing: -0.6pt;"> Josh Staley the content of this concern is a complete and total lieThis was started by an ex-employee a *** *** who has went to work for my competitorThis is no more than a lie to take business from my shop and to increase business at his new shopWe have spoken to *** *** and he states that he never wrote a letter to the Revdex.com*** stated that his Bother *** wrote itSo we spoke to *** and he states that there is no way that he wrote the letterSo if both parties are stating they never wrote the letter then how can I resolve the issue? I would ask that this matter be closed
THIS LETTER IS IN RESPONSE TO A COMPLAINT NUMBER [redacted]
THAT A
MR [redacted] FILED AGAINST MY BUSINESS PLAZA LUBE OIL AND E LLC.
HERE IS THE REAL FACTS ON JULY 27, 2015 MR. MARTIN HIS
SON IN LAW
[redacted] AND HIS DAUGHTER [redacted] STOPPED BY AND ASK IF WE DID
A...
TRANSMISSION FLUSH THEY WERE ADVISED NO. WE ONLY DID A TRANSMISSION FILTER
CHANGE AND FLUID CHANGE THEY SAID OK AND LEFT. THEY RETUNED LATER WITH
TRANSMISSION FLUID AND A FILTER (NOT OIL) E PLACED THE VEHICLE ON THE RACK AND
LIFTED THE VEHICLE IN THE AIR. WE THEN NOTICED THAT TWO TRANSMISSION LINES WERE
RUSTED AND LEAKING. [redacted] WAS CALLED OVER AND SHOWN THE LEAKING LI ES HE STATED
THATS WHY THERE WAS A PUDDLE UNDER THE CAR. WE CALLED THE LOCAL CHEVY
DEALERSHIP AND THEY HAD BOTH LINES IN STOCK. WE SPOKE WITH [redacted] AND HE
SAID TO FIX THE LINES AND CHANGE THE TRANSMISSION FILTER AND FLUID. HE WAS TOLD
THE PRICE UP FRONT AND HE SAID GO AHEAD AND DO IT. I THEN DROVE MR MARTAI AND
HIS FAMILY HOME. AND THEN PICKED UP THE LINES.THE FILTERTHAT [redacted] BOUGHT WAS THE WRONG FILTER SO
I CALLED ADVANCE AUTO PARTS AND GOT THE RIGHT FILTER. ONCE THE VEHICLE WAS DONE
I WENT BACK TO THE MARTAINS HOME AND PICKED THEM UP ONCE BACK AT THE SHOP [redacted] WAS
TOLD ABOUT THE WRONG E TRANSMISSION
FILTER AND HE WAS GIVEN THE FILTER THAT HE BOUGHT S0 HE COULD RETURN IT AND GET
HIS MONEY BACK. MRMARTAI WAS
ALSO TOLD THAT THE TRANSMISSION FLUID WAS VERY BLACK A D SMELLED BURT. THERE
WAS NO LEAKS ONCE THE NEW LINES WERE PU# ON. OR THERE
WERE NO LEAKS COMING FROM THE TRANSMISSION PAN.WHEN [redacted] COME TO PAY THE BILL. HE USED HIS CREDIT CARD FOR THE TOTAL AMOUNT THE
CARD WAS DECLINED HE SAID JUST RUN IT FOR 300.00 I DID AND THE CARD WAS
ACCEPTED HE PAID 79.00 CASH . HE WAS SHORT 78.00 DOLLARS. HE ASK COULD HE BRING
IT IN TOMORROW HE SAID HE PROMISED HE WOULD PAY IT HE SAID HE WOULD NEVER RIP
ANYONE OFF. I SAID OK. I THEN BACKED THE CAR OFF THE RAMP AND THEY GOT INTO HE
CAR AND THANK US FOR GETTING THE CAR DONE WITH OUT A APPOINTMENT. [redacted]
KNEW THE PRICE OF THE COST TO FIX HIS VEHICLE UP FRONT THE ONLY OTHER CHARGE
WAS THE TRANSMISSION FILTER THAT I HAD TO ORDER TO REPLACE THE WRONG ONE THAT
HE HAD BOUGHT. [redacted] WAS GIVEN GREAT CUSTOMER SERVICE AT MY SHOP.[redacted]MANAGER
THIS LETTER IS IN RESPONSE TO A COMPLAINT NUMBER [redacted] THAT A MR [redacted] FILED AGAINST MY BUSINESS PLAZA LUBE OIL AND E LLCHERE IS THE REAL FACTS ON JULY 27, MRMARTIN HIS SON IN LAW [redacted] AND HIS DAUGHTER [redacted] STOPPED BY AND ASK IF WE DID A TRANSMISSION FLUSH THEY WERE ADVISED NOWE ONLY DID A TRANSMISSION FILTER CHANGE AND FLUID CHANGE THEY SAID OK AND LEFTTHEY RETUNED LATER WITH TRANSMISSION FLUID AND A FILTER (NOT OIL) E PLACED THE VEHICLE ON THE RACK AND LIFTED THE VEHICLE IN THE AIRWE THEN NOTICED THAT TWO TRANSMISSION LINES WERE RUSTED AND LEAKING [redacted] WAS CALLED OVER AND SHOWN THE LEAKING LI ES HE STATED THATS WHY THERE WAS A PUDDLE UNDER THE CARWE CALLED THE LOCAL CHEVY DEALERSHIP AND THEY HAD BOTH LINES IN STOCKWE SPOKE WITH [redacted] AND HE SAID TO FIX THE LINES AND CHANGE THE TRANSMISSION FILTER AND FLUIDHE WAS TOLD THE PRICE UP FRONT AND HE SAID GO AHEAD AND DO ITI THEN DROVE MR MARTAI AND HIS FAMILY HOMEAND THEN PICKED UP THE LINES.THE FILTERTHAT [redacted] BOUGHT WAS THE WRONG FILTER SO I CALLED ADVANCE AUTO PARTS AND GOT THE RIGHT FILTERONCE THE VEHICLE WAS DONE I WENT BACK TO THE MARTAINS HOME AND PICKED THEM UP ONCE BACK AT THE SHOP [redacted] WAS TOLD ABOUT THE WRONG E TRANSMISSION FILTER AND HE WAS GIVEN THE FILTER THAT HE BOUGHT SHE COULD RETURN IT AND GET HIS MONEY BACKMRMARTAI WAS ALSO TOLD THAT THE TRANSMISSION FLUID WAS VERY BLACK A D SMELLED BURTTHERE WAS NO LEAKS ONCE THE NEW LINES WERE PU# ONOR THERE WERE NO LEAKS COMING FROM THE TRANSMISSION PAN.WHEN [redacted] COME TO PAY THE BILLHE USED HIS CREDIT CARD FOR THE TOTAL AMOUNT THE CARD WAS DECLINED HE SAID JUST RUN IT FOR I DID AND THE CARD WAS ACCEPTED HE PAID CASH HE WAS SHORT DOLLARSHE ASK COULD HE BRING IT IN TOMORROW HE SAID HE PROMISED HE WOULD PAY IT HE SAID HE WOULD NEVER RIP ANYONE OFFI SAID OKI THEN BACKED THE CAR OFF THE RAMP AND THEY GOT INTO HE CAR AND THANK US FOR GETTING THE CAR DONE WITH OUT A APPOINTMENT [redacted] KNEW THE PRICE OF THE COST TO FIX HIS VEHICLE UP FRONT THE ONLY OTHER CHARGE WAS THE TRANSMISSION FILTER THAT I HAD TO ORDER TO REPLACE THE WRONG ONE THAT HE HAD BOUGHT [redacted] WAS GIVEN GREAT CUSTOMER SERVICE AT MY SHOP[redacted] MANAGER
This Letter is in reference to a concern that was submitted by
sans-serif; letter-spacing: -0.6pt;"> Josh Staley the content of this concern is a complete and total lieThis was started by an ex-employee a *** *** who has went to work for my competitorThis is no more than a lie to take business from my shop and to increase business at his new shopWe have spoken to *** *** and he states that he never wrote a letter to the Revdex.com*** stated that his Bother *** wrote itSo we spoke to *** and he states that there is no way that he wrote the letterSo if both parties are stating they never wrote the letter then how can I resolve the issue? I would ask that this matter be closed
THIS LETTER IS IN RESPONSE TO A COMPLAINT NUMBER [redacted]
THAT A
MR [redacted] FILED AGAINST MY BUSINESS PLAZA LUBE OIL AND E LLC.
HERE IS THE REAL FACTS ON JULY 27, 2015 MR. MARTIN HIS
SON IN LAW
[redacted] AND HIS DAUGHTER [redacted] STOPPED BY AND ASK IF WE DID
A...
TRANSMISSION FLUSH THEY WERE ADVISED NO. WE ONLY DID A TRANSMISSION FILTER
CHANGE AND FLUID CHANGE THEY SAID OK AND LEFT. THEY RETUNED LATER WITH
TRANSMISSION FLUID AND A FILTER (NOT OIL) E PLACED THE VEHICLE ON THE RACK AND
LIFTED THE VEHICLE IN THE AIR. WE THEN NOTICED THAT TWO TRANSMISSION LINES WERE
RUSTED AND LEAKING. [redacted] WAS CALLED OVER AND SHOWN THE LEAKING LI ES HE STATED
THATS WHY THERE WAS A PUDDLE UNDER THE CAR. WE CALLED THE LOCAL CHEVY
DEALERSHIP AND THEY HAD BOTH LINES IN STOCK. WE SPOKE WITH [redacted] AND HE
SAID TO FIX THE LINES AND CHANGE THE TRANSMISSION FILTER AND FLUID. HE WAS TOLD
THE PRICE UP FRONT AND HE SAID GO AHEAD AND DO IT. I THEN DROVE MR MARTAI AND
HIS FAMILY HOME. AND THEN PICKED UP THE LINES.THE FILTERTHAT [redacted] BOUGHT WAS THE WRONG FILTER SO
I CALLED ADVANCE AUTO PARTS AND GOT THE RIGHT FILTER. ONCE THE VEHICLE WAS DONE
I WENT BACK TO THE MARTAINS HOME AND PICKED THEM UP ONCE BACK AT THE SHOP [redacted] WAS
TOLD ABOUT THE WRONG E TRANSMISSION
FILTER AND HE WAS GIVEN THE FILTER THAT HE BOUGHT S0 HE COULD RETURN IT AND GET
HIS MONEY BACK. MRMARTAI WAS
ALSO TOLD THAT THE TRANSMISSION FLUID WAS VERY BLACK A D SMELLED BURT. THERE
WAS NO LEAKS ONCE THE NEW LINES WERE PU# ON. OR THERE
WERE NO LEAKS COMING FROM THE TRANSMISSION PAN.WHEN [redacted] COME TO PAY THE BILL. HE USED HIS CREDIT CARD FOR THE TOTAL AMOUNT THE
CARD WAS DECLINED HE SAID JUST RUN IT FOR 300.00 I DID AND THE CARD WAS
ACCEPTED HE PAID 79.00 CASH . HE WAS SHORT 78.00 DOLLARS. HE ASK COULD HE BRING
IT IN TOMORROW HE SAID HE PROMISED HE WOULD PAY IT HE SAID HE WOULD NEVER RIP
ANYONE OFF. I SAID OK. I THEN BACKED THE CAR OFF THE RAMP AND THEY GOT INTO HE
CAR AND THANK US FOR GETTING THE CAR DONE WITH OUT A APPOINTMENT. [redacted]
KNEW THE PRICE OF THE COST TO FIX HIS VEHICLE UP FRONT THE ONLY OTHER CHARGE
WAS THE TRANSMISSION FILTER THAT I HAD TO ORDER TO REPLACE THE WRONG ONE THAT
HE HAD BOUGHT. [redacted] WAS GIVEN GREAT CUSTOMER SERVICE AT MY SHOP.[redacted]MANAGER