Plaza Real Cleaners

I don't have a copy of the reciept but attached is a copy of my loyalty card that should serve as proof of sale The loyalty card contains the name of the business date of sale and purchase price If needed I can also provide a copy of my credit card statment The business uses computer software to track everything so it should not be difficult for them to find the purchase on that day for that exact amount Please let me know if there are nay other issues

Proff Of Purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The missing piece is the part that holds the dress up around the neck.  It does not show up on the receipt as a separate piece for the same reason that the string inside a hooded sweatshirt is not considered a separate piece.  I also believe that this was dry cleaned so there were several more people that handled the dress and it was taken to the offsite dry cleaning location. 
This Revdex.com complaint was opened in an effort to promote communication my so that we can work this out without elevating the problem to the next level since I was unsuccessful at reaching a manager on my own.  As you are probably aware, my attorney has also sent you a letter regarding my legal options and I can also open a claim with our credit card company for a refund of the price we paid for the services (which were far less than the cost of the dress).
I believe that this was simply an accident but we have an expensive dress that is almost brand new and is no longer wearable because of something that happened while it was in the possession of your business.  Please consider the resolution that I originally proposed so that we can resolve this issue.
Regards,
[redacted]

Proff Of Purchase.

I don't have a copy of the reciept but attached is a copy of my loyalty card...

that should serve as proof of sale.  The loyalty card contains the name of the business date of sale and purchase price.  If needed I can also provide a copy of my credit card statment.  The business uses computer software to track everything so it should not be difficult for them to find the purchase on that day for that exact amount.  Please let me know if there are nay other issues.

They had misstyped our phone number into the system when the clothes were dropped off so I even had problems picking the clothes up but I found a portion of the recipet from 7/1/2014 for $22.89.

We are referring to the letter of complaint received by the Revdex.com ID: [redacted]) regarding the unfortunate experience of the customer in our business. I am sorry that the customer has been subjected to such a frustrating series of events. As the owner, I had little knowledge of the event that occurred, but have full knowledge of my staffs’ capabilities to handle such events. Our records show that fiancé of the complaint, dropped off two items on Friday 06/11/2014, so following the policy, our store clerk counted the number of items brought in with the presence of the customer. This is always done in front of the customer as they are also given a receipt with descriptions of the items handled.
 The items descriptions are as follows:
1 L-shift (M/S) purple (1), 1 Dress lining (1) peach (1) patch
Our store clerk states that she personally observed the dress being altered to make sure it was altered correctly. Throughout the process of receiving the items and handing the dress over to the seamstress, we did not see any forms of extra pieces. All items were handled by only two people. As you can see, when we first received the dress, we counted the pieces of the dress: the lining and the actual dress itself. 
 
Our store clerk felt she was capable of handling the situation assuring the customer that the dress had no second piece to it. Following our store policy, there is not much we can do unless the complaint brings a receipt different from ours that shows the missing piece. Without it, we cannot be sure that the missing piece was brought into our store. I apologize for the inconvenience this may have caused.
 
 
 
                                                                                                            [redacted]
                                        ...⇄ Plaza Real Cleaners

Review: During the week of 22-29 June my fiancé dropped off several articles of clothing to be cleaned and one to be repaired and cleaned. These items were all dropped off at the same time. The article that was to be repaired and cleaned was a brand new $100 Modcloth dress that had been worn one time at a wedding the week before and 1-2 inch section of a seem had come loose and needed to be re-sewn.

Between the 1-3 of June, I picked the items up without realizing that the dress was missing the top part of the dress. I did not know that the dress came in pieces. A couple of days later my fiancé was packing for a trip scheduled over the 4th of July and informed that part of the dress was missing.

On 6 July, on our way back from our trip we stopped at the cleaners. The people working there said they remember us and the dress but could not find the missing piece. They said that they would have to look at the location where the items are cleaned (they are not cleaned at the place we drop off and pickup) but someone would get back to us in a couple of days. We happily left our phone number and left.

A week later nobody called so I went to the cleaners a second time. This time I was told that nothing was found and I needed to speak with the owner. I was told that the owner would call me. Again, I left my number and left the shop.

A week later nobody has still called me so I returned once again to the store. This time I was told that I needed to call the owner when they are at the shop. For the next several weeks I attempted to call the shop at different times but I have always been told that the owner/manager is out of the shop or unavailable.

The brand new and expensive dress is no longer usable and is no longer available online. Modcloth only makes a limited number of each piece of clothing so we are no longer able to replace the item or cloth that made the item.Desired Settlement: I am requesting $60 so that I can take the dress to someone who will match cloth of the dress and make the missing piece.

Consumer

Response:

Proff Of Purchase.

Consumer

Response:

They had misstyped our phone number into the system when the clothes were dropped off so I even had problems picking the clothes up but I found a portion of the recipet from 7/1/2014 for $22.89.

Consumer

Response:

I don't have a copy of the reciept but attached is a copy of my loyalty card that should serve as proof of sale. The loyalty card contains the name of the business date of sale and purchase price. If needed I can also provide a copy of my credit card statment. The business uses computer software to track everything so it should not be difficult for them to find the purchase on that day for that exact amount. Please let me know if there are nay other issues.

Business

Response:

We are referring to the letter of complaint received by the Revdex.com ID: [redacted]) regarding the unfortunate experience of the customer in our business. I am sorry that the customer has been subjected to such a frustrating series of events. As the owner, I had little knowledge of the event that occurred, but have full knowledge of my staffs’ capabilities to handle such events. Our records show that fiancé of the complaint, dropped off two items on Friday 06/11/2014, so following the policy, our store clerk counted the number of items brought in with the presence of the customer. This is always done in front of the customer as they are also given a receipt with descriptions of the items handled.

The items descriptions are as follows:

1 L-shift (M/S) purple (1), 1 Dress lining (1) peach (1) patch

Our store clerk states that she personally observed the dress being altered to make sure it was altered correctly. Throughout the process of receiving the items and handing the dress over to the seamstress, we did not see any forms of extra pieces. All items were handled by only two people. As you can see, when we first received the dress, we counted the pieces of the dress: the lining and the actual dress itself.

Our store clerk felt she was capable of handling the situation assuring the customer that the dress had no second piece to it. Following our store policy, there is not much we can do unless the complaint brings a receipt different from ours that shows the missing piece. Without it, we cannot be sure that the missing piece was brought into our store. I apologize for the inconvenience this may have caused.

[redacted]

Plaza Real Cleaners

Consumer

Response: