Plaza Realtors 29 Palms

February 2, 2018 Revdex.com *** W*** *** ***, CA *** ATTN: *** *** Re: ID *** / *** ***, ***, CA *** Dear Ms***: I am sending this letter to you regarding the complaint filed on 1-23-2018, ID ***. Please let
me begin with the fact that the person who filed this complaint is NOT one of our tenantsThe parties who actually lived in the property were two gentlemenAt multiple times we were advised by *** *** that she lived at the property, which is immediately a violation of the terms of the tenants leaseThe tenants who were on the lease are *** *** and *** ***This is first and foremost, because Ms*** was illegally living at the premises. I would still like to address the items in your letter, regardless of the above, so you are aware of this situationI have reviewed this file in its entirety and come to the following decision with Mr*** and Mr***: With regard to the complaint about the water and electric, based upon the dates of their move out and the documents they provided to me showing the utilities were left on, I will be refunding them the $for these items. With regard to the complaint about the carpet cleaning: There was evidence of a pet at the property (again, which is in violation of the lease agreement)Said evidence was pet hair and dog feces in the yard, and the carpet did not have a pet treatment doneThe tenant was charged for additional carpet cleaning due to the fact that the carpets were not cleaned to our standardThey turned in a carpet cleaning receipt for Hi Desert Carpet and TileMy assistant spoke with this company and they stated the tenants opted for a $promo special that does not include any vacuuming of the carpet prior to the cleaning nor does it include any pet treatmentThe company stated that they notified the tenants that the level of cleaning they paid for was not going to clean it to our standards and the tenants chose to continue with that particular serviceNo money will be refunded for this. With regard to the repairs and cleaning at the property: I have decided, in this ONE case only, to go ahead and refund the tenant in the amount of $70.87, which is 1/of the cost of the repairs invoice that was turned inThis will more than cover the amount of light bulbs ($for an appliance light bulb and $for incandescent light bulbs)This amount being refunded will also cover a portion of the drywall repairs and the cost of the laborMs*** referenced being charged for the cleaning and removal of scuff marks, however, there were multiple areas with scuffs, such as the garage door which on the Move In Inspection Form they provided to us, there is no notation of said scuffsThe tenants were not charged for cleaning of scuffs on baseboards or walls that were previously in the property and neither invoice for cleaning or repairs notes such items either. With regard to the yard cleanup/landscaping: The tenant was charged for multiple items in the yard that are addressed on the "How To Get Your Security Deposit Back" page in our Day Notice PackageThere was fire pit debris left in the front yard (which tenants are not permitted to have fire pits in the yards of any of the properties per the City of *** ***), however, the debris was left and needed to be removed from the front yardThere was a "pull up bar" left in the backyard of the propertyThe pull up bar was removed by the landscaping company at a later date per the landscaperWe have since then been to the property and confirmed that pull up bar, weeds, trash and fire pit debris have all been removedAfter my review, because there is no fence in the back yard, I will go ahead and refund $of the landscaping invoice because, as Ms*** claims, "it could have been coyotes", even though evidence of an animal was also found inside the homeThis refund also covers sweeping of the sidewalk in the front as well. Per the tenants lease dated 1/12/2017, anyone over the age of that was residing at the property, was to be added to the leaseMs***, who is now calling herself Ms***, has stated on multiple occasions that she cleaned the property as well as "personal knowledge of the working light bulbs" which leads us to believe that she was residing in the property, which is a clear violation of the lease *** *** and *** *** signed. I will be issuing a refund totaling $to *** *** at the address provided to me on their final Day Notice documents. All other items the party(ies) have made note of, I have clear documentation and photos of the subject property to support the final charges to them. If you have any questions or should you need anything further, please don't hesitate to contact me. Thank You *** *** Property Manager *** *** ***E: ***@yahoo.com

I am rejecting this response because:
First and foremost I was NOT the tenant on the lease nor living at the locationMy legal name is now *** *** since I married *** ***(one of the tenants on the lease) on November 9th *** is currently deployed overseas and I am his acting power of attorneyThe other Resident, *** ***, left the state on January 2nd, on military PCS orders, hence the termination of the lease on January 2nd, With regards to me personally stating I cleaned the residence myself and have knowledge of working lightbulbs, and ask ***’s acting power of attorney I was responsible for the removal of his items from the property and termination of his portion of the leaseI was the person who was at the property on January 2nd, and cleaned the property as well as finished moving items out before turning in the keys later that afternoonWhen it comes to the carpet cleaning, I again spoke to Hi desert and they stated to me that when Plaza spoke to them, they, Plaza, asked if the carpets had received a pet treatment, and Hi desert stated to them that they did notHi desert reiterated to me that they did NOT detect any signs of pets at the property, so they did not feel it necessary that the carpets receive the treatmentHe also stated to me that if Plaza has asked them to come complete the service after inspecting the carpets, that he would have easily returned to the property and completed the pet treatmentI, ***, even spoke with the assistants in the office of Plaza when the initial part security deposit was returned and hey stated to me themselves that they also did NOT detect any presence of animals in the home, which should have been the case because there was NO ANIMALS AT THE PROPERTY! Also, when I spoke to the gentleman at Hi Desert carpet and Tile, the owner stated to me that from what he knows, that all guidelines and requirements were followed as requested in the lease which states that all that is required is that the carpets are to be cleaned by a professional company that guarantees their work and that a receipt is needed as proofFrom this, he stated that the requirements of the tenant were followed per the lease agreement
Upon further review of the receipt from Fresh Start cleaning that was provided by Plaza to me, it does NOT state that a pet treatment was ever even done to the property and the standard cleaning fee of $115, which is the rate for just a regular standard cleaning per fresh starts quote to me, was chargedShe said that the carpet was never vacuumed but I myself vacuumed the property prior to it being cleaned by Hi Desert in the first placeThe requirements per the lease agreement were followed, and the security deposit should not have been charged for extra cleaning to meet standards that were NEVER stated to the tenants, nor laid out in the lease
I had previously requested copies of some form of evidence/photos of the damages to the property, and have yet to receive such pictures/evidenceAs for the cleaning of the property, the receipt from the cleaning company clearly states that the security deposit was charged for cleaning of walls and baseboards, as well as many of aspects of the home, not necessarily JUST scuff marksThere are many instances where the gentlemen stated on the move in check list that the baseboards were dirty as well as marks on the walls, and even so much as the spackling/patch jobs on the walls which were never touched up with paint
Just from reading over the responses from ***, as well as my interactions with the assistance’s in the office, it is clear that they lack any sort of ability to hold professional conversations and they simply just attack people and their charactersFrom the beginning I have come forward with clear evidence supporting my notion and side in the argument and all I have gotten In response is the words of someone who has done shown that their words cannot be trustedFor example, the ladies stated to me when they went to inspect the property that the electric and water were off and that’s why the security deposit was charged for suchUpon further investigation by me we obtained evidence that the electric and water were in fact left on, as required of the lease and that the ladies had liedIt wasn’t until January 17th, that Plaza even contacted the water district to have the water turned on (mind you, the receipt for cleaning shows that it was done on the 16th, apparently with no water available since it was shut off on the 16thHow do you clean without water?)This clearly shows that the women just simply charged for the fees, hoping that it wouldn’t be noticed.
For the fire pit, the response from plaza states that it is against the rules for the *** is ** ***, but with doing more research, it is not against any codes found from the county of *** ***, and that is for the *** of ** *** to bring to attentionsAlso, it is a problem, yet the fire pit still resides on the property
This is only a short list of reason we are rejecting the response from Plaza Realtors ***I have enlisted the advice from an attorney and am prepared to file at small claims court
*** ***