Plaza Service Center

I have used Plaza for my automobile repair needs since I started to drive (years ago) and will continue to always do so and recommend everyone I talk to (several have taken my advice and everyone that has is also now a regular customer with the same feelings) I trust plaza 100% to provide me with the highest quality car care and I know that they will do what is needed, tell me what they suggest and never overcharge me for anything If you need a car repair place you can trust, go to Plaza!!

Don't base this place on their star ratingObviously, friends of the garage have rated itI went a few weeks ago to have an alignment, balance (as needed) and rotationLooking at the reviews I decided to give them a tryI called and their prices were goodThey don't take appointments (not necessarily a good thing)Told 45mins or so if I waited, but recommended I drop offTook in at 11am next daySaid they would get to it after lunchExpected a call back around 2pm at the latestNo wordCalled back at 4:30pm (they close at 5pm) and said my car was still on the rack and would be done in 15minsPicked up at 4:50pm, immediately noticed tires not rotatedRed Flag! (plus greasy footprints in my floorboard)Doesn't take a brain surgeon to figure outHand prints all over the front rims and not one single one on the back twoImpossible to do given the process required to rotate and balanceOnly new weights added to the front tires, with old weights still there and none on backCan't do properly w/o removing all of themThe alignment was worse than when I brought it inSteering wheel is crooked and camber is offThis means even if they did attempt to align it they didn't finishSaid everything was doneWould only give $back, or rotateThey combined it with the higher price alignment and balance ($charge).I took back (hesitant)Lots of cars in parking lotSaid that they had engines torn apart (not my fault)What it comes down too (even though they did rotate after I called them out) is they only did half of what they charged me forThey got in a bind and rushed it out before closeThat's all they were concerned withI would rather them told me they couldn't do, it then to half-*** itBUYER BEWARE!!!! I WOULD NOT recommend this place based on my personal experience

Don't base this place on their 4 star rating. Obviously, friends of the garage have rated it. I went a few weeks ago to have an alignment, balance (as needed) and rotation. Looking at the reviews I decided to give them a try. I called and their prices were good. They don't take appointments (not necessarily a good thing). Told 45mins or so if I waited, but recommended I drop off. Took in at 11am next day. Said they would get to it after lunch. Expected a call back around 2pm at the latest. No word. Called back at 4:30pm (they close at 5pm) and said my car was still on the rack and would be done in 15mins. Picked up at 4:50pm, immediately noticed tires not rotated. Red Flag! (plus greasy footprints in my floorboard). Doesn't take a brain surgeon to figure out. Hand prints all over the front rims and not one single one on the back two. Impossible to do given the process required to rotate and balance. Only new weights added to the front tires, with old weights still there and none on back. Can't do properly w/o removing all of them. The alignment was worse than when I brought it in. Steering wheel is crooked and camber is off. This means even if they did attempt to align it they didn't finish. Said everything was done. Would only give $12 back, or rotate. They combined it with the higher price alignment and balance ($100 charge).I took back (hesitant). Lots of cars in parking lot. Said that they had 3 engines torn apart (not my fault). What it comes down too (even though they did rotate after I called them out) is they only did half of what they charged me for. They got in a bind and rushed it out before close. That's all they were concerned with. I would rather them told me they couldn't do, it then to half-[redacted] it. BUYER BEWARE!!!! I WOULD NOT recommend this place based on my personal experience.","neg-1

My vehicle was towed here before opening on Sept 19th for transmission inoperable. My vehicle was looked at that day but no estimate could be given the same day (no idea why). After repeated calls, I finally received an estimate on Sept 22. I approved the transmission replacement with the expectation of being completed Sept 24th (Not completed until 11:00am, Sept 26). Upon pickup, the tech stated he knew the ABS & Traction Ctrl lights were on (note; they weren't on before repair). They also replaced 4 tires. I was late for work & had to reschedule. I returned on Oct 9th to have it diagnosed; was told the right front wheel speed sensor/hub was not responding/resetting & needed to be replaced. I was told that I was responsible for the cost as the tech stated he could not be held responsible even though he had to remove the front half shaft axles to replace the transmission, in turn leading to potential damage. His excuse was that these sensors just go out from time to time. This is unacceptable & I know better to blindly trust this techs lies. I worked in the service dept of a new car dealer for 6 years, & whenever this would happen, we would absorb the repairs because it is never a random event that a sensor quits working when a tech last touched it. Unfortunately I had to approve repairs so I could get the NC Safety Emission inspection to pass so I could get valid tags.The trans replace invoice dated 09/26/2014 for $3,124.97 & the right front hub assembly invoice dated 10/09/2014 for $302.95. They are dishonest & obviously tried to insult my intelligence as a consumer. These lights also still come on randomly as I drive, which is unacceptable. I also have 1 tire pressure sensor that won't register since the tires were replaced, possibly from damage.Product_Or_Service: Transmission & Right Front HubOrder_Number:[redacted] & [redacted]Desired Settlement100% refund of the 2nd invoice of $302.95 for repairs. This would be fair by any stretch of the imagination. I'm also seeking, at minimum, 50% of labor off the 1st invoice, which would be $231.25 because of my continued issues. This leads me to believe there are more hidden issues with their labor efforts which will incur further costs down the road. As I'm getting ready to move, I'll be left to find a more reputable repair facility, such as a dealership.Business Response Contact Phone: [redacted]On behalf of Plaza Service Center, I would like to express our regret that a customer had an unpleasant experience with our business. After reading through the customer's complaint, I must say that I appreciate their honesty and thoroughness with attention to detail. However, there are some issues in the complaint that I would like to address to ensure that both parties are heard:- The customer states that the vehicle was towed to our shop on Friday the 19th of September, and exclaims their displeasure that an estimate was not provided until Monday the 22nd after repeated calls. I must point out that the vehicle did not arrive until later in the day on Friday, and that we are usually very busy in the afternoons trying to complete jobs that were dropped off earlier. We informed the customer that we would complete our diagnoses and provide an estimate as soon as possible, but no exact time was given. We narrowed down that the transmission had gone out on the vehicle the following day (Saturday the 20th), but were unable to contact our preferred transmission suppliers, [redacted] in Goldsboro, because they're closed on Saturdays. We felt it best not to call the customer until we had an estimate, which we got once [redacted] opened on Monday. We are closed on Sundays so no estimate could be provided on that day at all. In the mean time, there were no messages left by the customer on either of our phone lines, so to our knowledge, there were no repeated calls. - After calling the customer with the estimate, we were given permission to do the work. We contacted [redacted], and were told that the transmission would arrive to us by Thursday the 25th with the possibility of it even arriving earlier on Wednesday the 24th. We informed the customer of this exact time frame, and explained that they would be contacted once the job was finished. They were also told that it would more than likely be completed on Thursday and not Wednesday, so the fact that they expected it to be done on Wednesday is completely unfounded. Over the next two days, the customers called repeatedly to inquire if the job had been completed, to which we responded accordingly that we were still waiting on the transmission to be delivered, and that they would be contacted when the job was completed. At this point, I suspected that the information we were providing the customers was not being communicated between them, as one was in Minnesota and the other here in Greenville. Each one repeated calling and asking the same questions as if the other one had not already called. Regardless, the customers were kept up to date on the progress of the job. By the end of the day Thursday, the transmission still had not been delivered, which was entirely out of our control. We called [redacted] for updates, and were told that they were doing their best to deliver, but that it would in fact be Friday before the delivery could be made. I was disappointed in [redacted] for not delivering the part on time, and expressed these sentiments with the customer, who was understandably frustrated by the circumstances. However, as stated before, the delivery was out of our control. - As the customer stated in the complaint, the ABS and Traction Control Lights were on at the time of pickup, indicating that a front wheel hub would possibly have to be replaced. This was something that could not have been forseen by either party. My lead mechanic, who has years of experience under his belt with these types of vehicles, noted that during the procedure to replace the transmission, the axle had to be taken out of the hub. Nothing was done to damage the hub or any of its components. Once we put the hub back on the vehicle and test drove it, we noticed the symptoms of a bad hub and made it a point to inform the customer. A shop intent on dishonesty would have purposely not said anything, but we value honesty with our customers. We explained that it was more or less a matter of bad timing for the hub to go out, but that it was similar to the transmission in that respect. What I mean by that is that the car is only three years old, but has already accumulated over 110,000 miles. That is a lot of wear and tear on a vehicle in a short amount of time, so it came as no surprise to us for such a part to start malfunctioning. We told the customer that we had no way of knowing that the hub was going to go bad until we put it all back together, and that it is a common occurrence on this particular vehicle. - We did not mean to insult their intelligence at all, and we were under the impression that he was in agreement with the repair seeing as he did not argue about it. Given his years of experience in the automotive repair field, he was at perfect liberty to state whether or not he disagreed. I would have thought that if he felt these were "unacceptable lies," and that he was "blindly trusting" us, he would have spoken his mind. We always encourage any customer that disagrees to do so. We never want anyone to feel like they are being bullied into a repair. That's why we always give each customer the option of having us work on their car or not. However, he offered no opposition, was told the price for the hub replacement, and gave us his blessing on the repair. Upon completion of the job, the customer was shown the broken hub, and told that they could keep the part. They respectfully declined saying they trusted our work, and the part remains behind our front desk to this day.- I understand that they might've felt pressured to complete the repairs so that they could get valid tags for the vehicle. However, I would advise them not wait until the 30 day tags on the car had been expired for months to have major repairs like these done. That way, if problems arise during the work, or it takes longer than originally planned, there is some cushion. Our primary issue with the customer's complaint lies in the timing and method in which it was carried out. We find it troubling that the first negative feedback was not heard until nearly 20 days after the vehicle was first picked up. What is more perplexing to us is that both times the vehicle was picked up, the customer stated their satisfaction with our work, and left in apparently good spirits. If there was any dissatisfaction or negativity in their experience with our business, they made no attempt show it or contact us regarding it. Instead, after a few weeks had passed, they went straight to a public site for business reviews to display their dissatisfaction. We feel like this defamed the business and deprived us the opportunity to resolve the issues that were, up to that point, unknown to us. Customer satisfaction has been and will always be our top priority, but actions like these undermine the integrity of the business-customer relationship. How can we help a customer if they don't let us know that anything is wrong? They say that the dash lights came back on as well as a tire pressure light, yet we were not given an opportunity to check back over our work to see if we had made any errors. Had we found any errors on our part, we would have made corrections accordingly. As for the consumer's desired resolutions, we feel that it is unfair to demand a refund of 100% of the hub assembly invoice or for any refund of the transmission work. This is because the customer agreed entirely to the repairs. They never once stated that they disagreed with our diagnoses or price, despite their claimed experience in automotive repair. There was ample opportunity to express any resentment or feelings that we were being dishonest, yet the customer merely told us to proceed with the repairs as if they had no quarrel with it. And once more, weeks passed before any problems apparently arose. Had they come to us with a complaint or felt like they were lied to in any manner, we would have gladly discussed some sort of resolution. However, the fact that they chose to deny us any opportunity to review our work and resorted to defaming the business publicly before even contacting us has lead us to refuse any sort of refund on either invoice. Consumer Response Forget it, these backwards, unprofessional hack jobs can keep my money. As for why I went straight to a public domain is because not EVERY customer has the time to debate the merits of a repair with someone. Their technician DID NOT, ABSOLUTELY DID NOT by any means offer me my part, & there is yet another lie. I have 6 years as an Automotive Service Advisor & have NEVER been insulted by such a low standard of business practice. You don't deserve another chance to repair my vehicle, you'll probably break something else & ruin it! Lie #2: you did not tell me before beginning repairs that my hub was bad (supposedly). It's funny how after owning the vehicle for 60000 miles I've only had minor maintenance until I brought it to your shop. Yes, my transmission is good but with all the other problems the $ is gonna start adding up. Resulting to insults of your customer is never a good way to do business either. Be careful accusing someone of slander, because you should probably understand what the definition is first. As for the 20 days to respond .... I work like many others, & at the time was working 1 hour from home. I have since moved & no longer live in Greenville & even if I did, I could not in my mind fathom letting you touch my vehicle again. It's disturbing that I should have to resort to video record my dropping off of my vehicle to confirm what was or wasn't broken before taking it in for repairs. Another lie: you had my vehicle when you opened that Friday ... how do I know, because I have the receipt that shows at 1:30am I was towed from Bridgeton to your shop. Please, in the future, get your facts straight & listen to your customers who know a thing or two, or your business is doomed to fail. If you for one second still believe what your technician has told you, you're already well on your way. Again, not every customer is gonna pick a fight in person, I gave your tech one chance to confess that he broke it & would fix it at no cost. That didn't happen & that was your businesses one chance to get it right but failed miserably. Invest in a little market research & you'll be enlightened by what I am telling you (because maybe than you'll get it). Revdex.com, please mark This down as unresolved & unsatisfied or whatever, they have ZERO chance to correct their wrongs.