Pleasant Dental

The restocking fee is out of our control and we do not set the rulesWe have contracts with our Consolidators and Airlines that have rules in place If Mr [redacted] would like a partial refund the total will be $3,total refund and take up to days to postIf that amount is not acceptable, than he needs to wait until seats open on his desired flightAvailability on Discounted and Wholesale tickets are very scarce and require patienceusually seats open within 7-days of the flightOn rare occasions they open farther outPlease email or call [redacted] to discuss how you would like to proceedThank you

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We have issued a new replacement ticket and this issue has been resolvedThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ I am writing to inform you that I want to withdraw the complaint about Wholesale FlightsThe matter has been resolvedThank you Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ [redacted] , Is complaining about her hour layover in Amsterdam not being able to be changed yet, but her Husband's reservation, that was booked separate from hers was changed to a nicer layoverThe flight we initially booked for [redacted] had a longer layover, but I ensured her, if we didn't use her miles at the time of booking, she would of lost both her flight and her husband's flightMe and [redacted] have had several conversations on the phone as well as through email with [redacted] , explaining the whole situation and just needed more time to fix her flight [redacted] gave us the green light to keep checking and try making the changeI also suggested to her, cancelling her ticket, and we could try and re-grab the flight with the shorter connection time, but as she booked the last seat initially, it was going to be a big risk that she wouldn't get the flights backUs telling her this risk, she decided against that option She agreed to give us more time, we been in contact with her the whole time, updating her nonstopWe are working daily to resolve the issueShe is just mad at the fact the airlines changed her husband's ticket and not hersShe doesn't get that these were booked separate, the change for her husband's flight was done by Delta, her flight from her account is differentShe just can't understand that part and that's why there is now a Revdex.com complaintWe will do everything we can to fix this, however this is out of our controlWe did not make that change ( the airlines did )There was no need for this complaint as we are doing everything we can to fix this Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The logic above is the kind of double-speak that I have been receiving from the beginningWhen I hired Wholesale Flights.com last April to book my husband's and my tickets for an October trip to Berlin, I obviously hired them to book us to fly togetherThey told me that they were booking one connection, and then proceeded to book another (with out consulting me)An unacceptable 4-hour layover in Amsterdam resulted with two separate confirmation numbersBut at least we were (theoretically) flying togetherNow we are flying separately, out of two different airportsThey have distinctly NOT been updating me continually in fact, the agent with whom I have been dealing ( [redacted] ) does not answer his phone or respond to my e-mailsAt this point, I would like my miles back, my money back, and would like to start all over againThis is the worst trans-Atlantic connection I've ever madeForget business class: I'd rather fly economy, direct to Berlin, sit next to my husband, and get my miles and my money back Final Business Response / [redacted] (4000, 10, 2015/08/03) */ This issue has been resolved on 07/31/by ***Client agreed to the new flight, we walked the clients through all the flight times, and confirmations Final Consumer Response / [redacted] (4200, 12, 2015/08/04) */ This problem was eventually solved but by my husband, NOT by Wholesale Flights.comMy husband called Delta directly and explained that the airline had separated us on a trans-Atlantic crossing, making us fly out of two separate airportsDelta said that this would never had happened if our travel agent (Wholesale Flights.com) had initially "linked" our two separate reservations upon booking which they had notBut once Wholesale Flights.com had booked this bad initial reservation (without consulting me, mind you), WSF stonewalled me, spoke in doublespeak, and were very frustrating to deal withMy husband and I are still separated on our inter-Europe flight, and that is because of this terrible first reservationUnless you are willing to exchange at least e-mails for the simplest reservation, don't deal with themI couldn't even find the purported last leg of our journey on the Alitalia website, and getting our electronic ticket nosfor this leg of our journey out of Wholesale Flights.com was like pulling teethI hope our trip works out better than the booking processNever again!

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Tickets are non-refundableWe are working with our consolidator to keep a credit for one year from the original purchase dateThe credit would be for the same passengers [redacted] same destinationOnce we have confirmation that credit has been applied we will honor itAs of today we have not been notified of the credit from our consolidator Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that I cannot get a refund A credit would be acceptablePlease contact me with more detailsThank you Final Business Response / [redacted] (4000, 9, 2015/10/07) */ Consolidator showed proof on their credit card that no refund was made by DL as of 10-07-If and when they receive a refundI will notify you and you will be able to use this towards a future flight as a credit Final Consumer Response / [redacted] (4200, 11, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Below is proof that the Delta ticket charges were reversed before July 31, It appears that your consolidator has been holding the $that we paidPlease use this information to process our refund Delta for the tickets From: Delta Customer Care Subject: Re: 06-30- (KMMXXXXXXXXVXXXXXL0KM) Date: July 31, at 1:09:PM EDT RE: Case Number XXXXXXXX Thanks for contacting usI'm happy to help with your request regarding XXXXXXXXXXXXX and XXXXXXXXXXXXX After reviewing your request it appears a dispute was filed in conjunction with the chargesAs a result, the charges have been reversed and the funds have been returned to the original form of paymentTherefore, no refund is due Please refer to the issuing bank for further detailsI apologize that I am unable to assist with this matter We appreciate your business and hope you'll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs

Complaint: [redacted] I am rejecting this response because: I have tried to call and left a message and emailed [redacted] twice at Wholesale Flights per his request in his prior Revdex.com response and have received no response from him If we are to resolve this I think it would be appropriate to talk I can be reached at ###-###-####.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/07) */
We booked Ms*** a couple of flightsOne with Air Canada and one with DeltaThe problem was once her flights was booked, something came up on her end and she needed to cancel her flightsWe explained to her that she can only cancel and
keep a credit good for yearShe has tried to use her credit to book another flightHowever, when we worked on her new request to Europe, Delta was giving a big fare differenceThe flight she wanted she only wanted Delta Airlines since she was departing from Portland Oregon
We had no luck using her credit because she would have had to pay a very high fare differenceSo we informed her that maybe it would be best for her to use this credit for another trip since right now the fare difference is really highThe client was not willing to pay a high fare differenceThe client is aware of how the credit works
We know that we haven't been able to use her credit and we are willing to extend her credit longer to book another flight for herWe have been in contact with the client and we have emailed herWe will send her another email and we will inform her whenever she needs to take another flight to just let me knowNext flight she wants to take, we will inform her of the fare difference and ask if she is willing to pay it
The client makes it seem like we are not trying to help her, this is not the case at allIt is just a matter of availability and being able to find her a good flight
Initial Consumer Rebuttal /* (3000, 7, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This note is to provide a response to Wholesale FlightsThey are glossing over some important facts related to using the credits for the over $13,that I've paid for which I have received absolutely nothingThey are mistaken when they claim that I have only tried to use the ticket credits from Portland on Delta airlines onlyI have contacted them on a near-monthly basis to obtain tickets for the credits with numerous itinerariesI have requested the following flights within the past year all of which been denied:
Los Angeles to Amsterdam
Chicago to London
Chicago to Paris
Portland to Amsterdam
Portland to Reykjavik
Portland to Tokyo
(On any available airline)
I have requested multiple city departure points and flexible dates in order to be as accommodating as possibleI have each of these inquiries to Wholesale Flights documented to prove that I am correctI have been flexible and willing to fly in off-peak times and in each case I'm met with the same responseWe can't find you a flightThere was even an example in September when I contacted *** to use the credit to go to Europe and then received a message back in October that he had to go back to his home country and that was why my email request went unansweredThey are disorganized and unreliableThey emailed me to see how my trip went on September 29th even though I had not gone on any tripMy last attempt at contact with them was on 11/19/for which I've received no responseI have made every reasonable attempt to re-book my airline tickets with Wholesale FlightsThis company is unwilling and unable to provide reasonable accommodation to use the ticket creditsThis is a well-known scam in the travel industryThere are two primary concerns that I have about this company:
1) Using other people's airline miles for booking ticketsI have proof of this as it is in my documentation when I originally booked the ticketsSomeone else's name is all over the ticket documentsIt makes one wonder if they are stolen or from deceased individuals? Even if they simply purchase airline miles from people directly and re-sell them, this is a form of fraud in the airline industry that is well-documented
2)There are numerous examples online as well as in the public information found in the Revdex.com complaint forum that people have been stranded overseas without valid return ticketsPerhaps this is related to the airline miles not matching up with the passenger's identity? For this reason, it would be dangerous to utilize tickets issued from Wholesale Flights
Additionally, when they state they will contact me about this issue since this complaint was opened with the Revdex.com...as yet they have not
As a reasonable middle-ground compromise, I ask that my credit card be refunded the sum total of $13,This is the amount owed to me less the amount in penalties as stated in the contract
Final Business Response /* (4000, 9, 2015/12/23) */
Response from ***:
What *** *** is saying is not trueI have tried to help the client use her credit and at the time, I had no luck finding a flight for her because the difference in fare was really highShe did ask me to help her with another flight but then informed me she no longer needed my help and that she will reach out to me again when she is ready to book
I did not ignore her, I did reply to her and I did keep in contact with herI want to be able to help her use this credit for a future flightHer credit is not lost and she still has the credit with us that does not expireI emailed the client informing her that she does still have a credit with usI sent her this email the first time she wrote the Revdex.com complaintSo, for her to state that I never emailed her or contacted her is not true
I forwarded the email to the clientI sent her an email on the 8th of DecToday, I sent her another email informing her that her credit is not lost and I also forwarded the email I had sent her
For her to state I'm not trying to help her and not communicating with her is falseWhat do you want me to do if she did not get my emailsSounds like a server problem on her end
Email that was sent to ***, See below:
Original Message
From: *** WholeSale Flights mailto:***@wholesale-flights.com
Sent: Tuesday, December 08, XXXX X:XX PM
To: '*** ***'
Subject: RE: Revdex.com Complaint
Hi ***,
How are you? I hope you are doing wellI wanted you to know that we did receive your Revdex.com Complaint
I want you to know that it is not my intention on not wanting to help you use your flight credit
During the time you had asked me to use your credit to go to EuropeI did work on itI did keep you in contact and informed you that I have not found anything good yet for your trip to EuropeI also informed you that the fare difference was going to be really high
I was working on finding you a flight that did not require for you to pay a huge difference in fare
I want you to know that your money is not lostYour credit is still with Wholesale FlightsSo, please let me know when you are ready to use your credit
I will make sure this time I get you a flight and offer you what I have
Then you can decide if you want to go ahead and book itI do have to let you know when you are ready to book another trip, you do have to pay a penalty and fare differenceI will not know how much of a fare difference you will have to pay until you are ready to book another trip
I will reply to the Revdex.com complaint and state that you do have a credit with us and when your ready to use it, I will be here to help you
Please get back to me and confirm you received this email
Final Consumer Response /* (4200, 11, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been attempting repeatedly to use my flight credits ever since At no point did I say to *** that I no longer needed his help, as he stated in the responseThe only communication that I have had with him is from an email on 12/23/since I have filed this Revdex.com complaintIt has only been since the complaint was opened that they have responded to me at allFrom the numerous complaints about this company, it appears that this is commonThey have ignored me for weeks on end over the past year and a half, making it impossible to use the credits
From this point forward, I ask that ONLY the CEO/owner respond to my caseHe *** not be aware that *** is issuing tickets using illegal booking practicesIt is clearly stated from both Delta Airlines and Air Canada (with whom my original tickets were booked) that they will not honor tickets purchased from fraudulent frequent flier miles and will cancel at their discretionThis is why 'customers' are left stranded without valid ticketsAgain, I can prove this as the name on the documents did not match my nameWholesale Flights does not tell their potential customers that they are coupon brokersAirlines have been attempting to crack down on illegal mileage practices for yearsI am unable to use tickets that have been illegally issued and will continue to be illegally issued in the futureI will include the links to Delta and Air Canada policy on illegally using someone else's airline miles:
***
***
(Refer to section stating 'Sale or Barter Prohibited')
Wholesale Flights, INC does not disclose its illegal practices to its customers at any time prior to the purchasing of airline tickets or anywhere on their websiteFor this reason, I ask that my credit card be refunded in the amount of $13,at this time

Initial Business Response /* (1000, 5, 2015/10/27) */
We apologize for the delayed refundWe have processed it today for the amount of $Please allow 3-business days to post back to your accountSee refund confirmation below
Transaction Result
Transaction
ID: XXXXXXXXX
Type: Credit
Status: Pending Settlement
Batch:
Auth Code: XXXXXX
Avs Result: No AVS response (Typically no AVS data sent or swiped transaction)
CVVResult: No CVV2/CVC data available for transaction
Verified By Visa(r) Authentication
CAVV: - Not Sent -
ECI: - Not Sent -
Validated: - CAVV Not Sent -
Transaction Info
Date: 10/27/
Time: 12:PST
Invoice:
Order ID:
PO #:
Description: REFUND FOR AIRFARE
Amount: 3,
Cardholder: *** ***
Data Source: Card Not Present, Manually Keyed
Cardnumber:
xxxxxxxxxxxx***
(Visa)
Expiration: xxxx
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
From: *** *** (mailto:***@gmail.com)
Sent: Thursday, November 05, XXXX X:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
Dear ***,
Thank you for your message and your helpThe matter has been fully and satisfactorily resolved now, which is just great
All best wishes and thanks,
***

Initial Business Response /* (1000, 5, 2015/05/07) */
Dear ***,
We are sorry to hear about this situationWe have spoken to your agent MikeHe is in the process of handling this with your wife ***We will figure out a solution to resolve this by either refunding you the extra charges or
attempt to get you a partial refund of the entire flightPartial refund will be up to 50% of what you originally paid to Wholesale FlightsPlease see the terms and conditions of the contract that you signed and agreed to below
AGREEMENT BETWEEN YOU AND WHOLESALE FLIGHTS, INC
By electronically signing below, you represent that you are over years of age and you accept that the total price quoted to you at the time of booking is valid, including all applicable taxes, surcharges, and fees, and you agree to pay for that valid charge on the credit / debit card account number that you supply to usAfter you purchase an airline ticket(s) from us and select the "Accept" button, all airline ticket(s) and all service fees sold or issued by us or through us are FINAL, NOT REFUNDABLE, NOT TRANSFERABLE, and CANNOT BE MODIFIED, and you are fully responsible to WholeSale for the full cost of the airline ticket(s), and credit / debit card and any subsequent charge(s) on your credit / debit card, which you may incur as provided in these TermsBy agreeing to purchase an airline ticket(s) through us or from us, you accept that the total charge written above is valid, as well as any subsequent charges imposed as provided in these TermsYou, therefore, agree that by purchasing products and/or services from us or through us, and using our Website, you agree to not challenge, decline, reject, or dispute any amount charged on your credit card as a result of your purchase of travel products and / or services from WholeSale or through WholeSale, and that your sole recourse against WholeSale will be to file a lawsuit pursuant to these TermsPlease note you will not receive a monetary refund when canceling or modifying your ticket(s)
If purchasing ticket(s) from us, you must provide first name, last name, and middle initial for each passenger *** it must be identical to how it appears on each passenger's government-issued identificationYou will be emailed a confirmation itinerary after your ticket(s) purchase is confirmedPlease carefully review your confirmation itinerary as soon as you receive it, including but not limited to, names of each passenger, dates and times of travel, and airportsContact us immediately in writing if any information on your confirmation itinerary is incomplete or incorrectTo the extent the applicable Supplier's rules permit, we will do our best to correct any inaccuracies, but you will be charged at least $USD change fee per ticket, and will be solely responsible for any other fees the Supplier may impose, except where we made the mistake and you contacted us immediately to notify us of the mistake
If legal action is necessary to dispute the charge-back, you agree to pay us for the cost of the airline ticket(s), plus all additional processing fees and any legal fees incurred to recoup the cost of the airline ticket
If you need to cancel your ticket or modify your itinerary for any reason, please contact us as soon as possible to review your optionsCancellation, modification and refund terms, as well as conditions, will be dictated by the applicable SupplierIn our constant effort to provide great customer service, we will attempt to leverage our relationships with Supplier and make changes to your itinerary or cancellations if your request is permitted by the applicable SupplierPlease read these terms and conditions carefully on the applicable Supplier's websiteSuppliers typically permit cancellations and modifications up to hours from time of departure; therefore, to the extent possible, you must submit to us all change requests in writing at least hours before departureIf a modification or cancellation is permitted, you will be responsible for any applicable fees charged by the Supplier(s) upon cancellation or modification, which could be at least $USD per ticket, as well as the fare difference in the case of modificationsFees will vary depending on the applicable Supplier's terms and conditions, and these fees must be collected by us prior to processing any change to your ticket(s)You will not receive a monetary refund when canceling or modifying your ticket(s)Instead, to the extent permitted by the applicable Supplier(s), you will receive a credit (less any fees imposed by the Supplier(s)) towards a future ticket purchase, which will be valid for up to twelve (12) months from your original date of purchaseIn all cases, you will be notified of all fees, excluding fare differences, prior to agreeing to cancel or modify your ticket(s)You agree to be responsible for any and all applicable fees, fare differences, and/or taxes associated with modifying and/or cancelling travel services or products purchased from us or through usYou permit WholeSale to charge the credit / debit card you provided to us for the payment of penalties arising from your failure to comply with any Supplier's rules
The total price is based on the total price per personFor more than one passenger, the total price per person is the total price for all passengers *** by the total amount of passengersAny additional fees subsequently charged by the air carrier (baggage fees, upgrade fees, special needs etc.) are between you and the airline and are not the responsibility of WholeSaleWholeSale is not liable for the notification or reimbursement of any these additional fees charged by the air carrier to you
You agree that that WholeSale flights may ship tickets to the shipping address you provide to usWholeSale does not assume any responsibility for products sent via mail, and it is your responsibility to request in writing that WholeSale send products using insurance and tracking features
If you purchase travel insurance from us or through us, you will be responsible for contacting Travel Guard directly for any changes, cancellations, and/or clarifications
If you have any issue with your ticket, please contact us in writing immediatelyIn other cases, we will attempt to replace your ticket with an acceptable alternative of equal value or more
At least hours prior to departure, you must reconfirm your flight in writing with WholeSale and with the applicable air carrier, and you must continue reconfirming in the same manner every hours prior to your flight
LIMITATION OF LIABILITY
Subject to applicable law, use of our Website and purchase of any travel products or services through or from us is at your sole riskServices and products made available by us or through us are subject to conditions imposed by Suppliers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations
YOU AGREE THAT WHOLESALE WILL NOT BE LIABLE OR RESPONSIBLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, DIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY LOSS, DAMAGE, CLAIM, INJURY, OR ANY EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN TORT, STRICT LIABILITY, CONTRACT, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH THE PERFORMANCE OR NONPERFORMANCE BY US, ANY AIR CARRIER, OR ANY OTHER SUPPLIERS SELLING TRAVEL-RELATED PRODUCTS OR SERVICES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHOLESALE DOES NOT ASSUME LIABILITY FOR (1) ANY LOSS, INJURY, DAMAGE, ACCIDENT, DEATH, OR DELAY DUE TO AN ACT OR OMISSION OF A SUPPLIER, INCLUDING, WITHOUT LIMITATION, AN ACT OF NEGLIGENCE OR THE DEFAULT OF A SUPPLIER, OR AN ACT OF GOD; (2) ANY DAMAGE AND/OR DELAY DUE WEATHER OR CAUSES BEYOND WHOLESALE'S CONTROL; OR (3) ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, FAILURE TO MAKE CONNECTIONS OR ACTS OF ANY GOVERNMENTAL AUTHORITY
If, despite the limitation above, WholeSale is found liable for any reason, including any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitations above, then WholeSale's liability will in no event exceed, in total, the price you paid for your airline ticket from which the loss or damage arisesSome states do not allow the limitation of liability, so the limitations above may not apply to you
Please contact Mike direct to resolve thisThank you
Initial Consumer Rebuttal /* (3000, 8, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason we are not yet ready to accept the response from Wholesale Flights is that it is a yet indeterminate amount
It appears that the proposed solution consists of one of two options: full refund of all charges other than airfare or up to 50% of original ticket price
Concerning option 1, on May 7, the agent for Wholesale Flights Incinformed us that the charges excluding airfare were a total of $1,These charges were made up of $+ $+ $+ $+ $
Concerning option 2, on May 7, the agnt for Wholesale Flights Inc, informed us that the purchase price was $5,50% of the purchase is, according to the agent's price, is $2,
Thus we can see the proposed solution ranges from $1,to $2,We would accept the resolution #2, being 50% of ticket purchase price being $2,
We hereby ask Wholesale Flyers to refund to our American Express card $2,Once we have been informed by American Express that this amount has been refunded to our account, we will inform American Express, Revdex.com and Wholesale Flights that our complaint has been resolved
We will look for Wholesale Flights Inc's response to the above through this website
We will keep the Revdex.com informed of when we see our American Express account reflect the requested refund
Final Business Response /* (4000, 10, 2015/05/12) */
We refunded below on May 8th Total refund was $You should see the credit back within 3-business daysPlease close this case once refund poststhank you
Transaction ID: XXXXXXXXX
Type: Credit
Status: Settled
Batch:
Auth Code: XXXXXX
Avs Result: No AVS response (Typically no AVS data sent or swiped transaction)
CVVResult: No CVV2/CVC data available for transaction
Transaction Info
Date: 05/08/
Time: 13:PST
Invoice:
Order ID:
PO #:
Description: CREDIT - ***'S CLIENTS
Amount: 4,
Cardholder: *** ***
Final Consumer Response /* (2000, 12, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have consulted with American Express, and we have seen the refund made by Wholesale Flights Incposted to our accountWe sincerely thank Revdex.com for their assistance in resolving this complaint

*** advised that he reached out and gave you optionsPlease work it out with him directHe will work on your flights and explain your optionsThank you for your patience

Initial Business Response /* (1000, 5, 2015/08/04) */
We are giving Mr.*** a refund of $This issue is resolved and closedWe resolved this prior to receiving this complaintPlease remove this from our recordsWe apologize for any inconvenienceThank you
Initial Consumer Rebuttal /*
(2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/11) */
Dear [redacted],
Thank you for bringing this issue to our attention. Our sincerest apologies for the experience you have had working with our Agent [redacted]. We know [redacted] has been trying everything he can to resolve this for you to your...

satisfaction. [redacted] changed the outbound flight to your satisfaction as well. Please understand these types of tickets take time to open for availability on particular flights. [redacted] has been checking every day to see if and when something opens to finalize the booking for you . I would also like to mention that the original amount we charged of $6,084, we refunded a portion of this amount on 10/07. The amount we refunded was $1,484.33. Total amount that is in our possession is $6084 - $1,484.33 = $4,599.67. What we would like to offer, is a refund of $2000 plus provide the account with the miles to book the return flight when it becomes available. Once we release access to this account and process the $2,000 refund. Wholesale Flights releases any further financial responsibility to [redacted] and we no longer take any responsibility for the account that you will have in your possession. If you agree to these terms. Please either you or your attorney email [redacted]. We will process the refund and give you access to the miles once we receive an email from you or your attorney.

Initial Business Response /* (1000, 5, 2015/09/25) */
Tickets are non-refundable. We are working with our consolidator to keep a credit for one year from the original purchase date. The credit would be for the same passengers [redacted] same destination. Once we have confirmation that credit has been...

applied we will honor it. As of today we have not been notified of the credit from our consolidator.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that I cannot get a refund.
A credit would be acceptable. Please contact me with more details. Thank you.
Final Business Response /* (4000, 9, 2015/10/07) */
Consolidator showed proof on their credit card that no refund was made by DL as of 10-07-2015. If and when they receive a refund. I will notify you and you will be able to use this towards a future flight as a credit.
Final Consumer Response /* (4200, 11, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Below is proof that the Delta ticket charges were reversed before July 31, 2015. It appears that your consolidator has been holding the $5975.38 that we paid. Please use this information to process our refund.
Delta for the tickets From: Delta Customer Care
Subject: Re: 06-30-2015
(KMMXXXXXXXXVXXXXXL0KM)
Date: July 31, 2015 at 1:09:12 PM EDT

RE: Case Number XXXXXXXX

Thanks for contacting us. I'm happy to help with your request regarding XXXXXXXXXXXXX and XXXXXXXXXXXXX.

After reviewing your request it appears a dispute was filed in conjunction with the charges. As a result, the charges have been reversed and the funds have been returned to the original form of payment. Therefore, no refund is due.

Please refer to the issuing bank for further details. I apologize that I am unable to assist with this matter.

We appreciate your business and hope you'll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs.

Complaint: [redacted]I am rejecting this response because:
I have tried to call and left a message and emailed [redacted] twice at Wholesale Flights per his request in his prior Revdex.com response and have received no response from him.  If we are to resolve this I think it would be appropriate to talk.  I can be reached at ###-###-####.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
June 20, 2016
I would like to be clear.  Had the original trip gone as planned I would have no issues only good things to say.  I am fully aware that the tickets were not refundable and appreciate that there was a 12 month time to...

re-book.  What I do not understand is Mr. [redacted]’s inability to make good on the re-booking now that my wife is well enough to travel.  He has had plenty of time to do so and I continually get emails, even today, 6-20-16, advertising flights to Paris, but he has not put together anything.  The airline was paid a cancellation fee at the time of cancellation.   I do not see that the “type” of ticket has anything to do with re-booking since the airline has been paid.  There was nothing in the contract about “one-way” or “type of ticket.”  I feel that a $750 (2 tickets= $1,500)  cancellation fee is adequate because that is what one of Wholesale Flight’s competitors charge.  To help expedite this process, we would reduce our original request from $4,600.00 to a $4,000.00 refund, provided it be paid within 30-days.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
We have issued a new replacement ticket and this issue has been resolved. Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
I am writing to inform you that I want to withdraw the complaint about Wholesale Flights. The matter...

has been resolved. Thank you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Mr. [redacted]:
We sent you a Release Agreement for your review and execution. Upon your execution of the attached agreement and compliance with Section 1.6.2, we will cause $2,000 to be credited to your credit card account.
Regards,...


[redacted] V.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the business did extend this offer, I have done my research and decided this is not a "fair" offer. I have presented several different solutions to the company that thwy do not wish to entertain and a refund of 1/3 of my money is not very appealing. I am willing to accept $3500 to close this matter, make it final and I will then sign and execute their "agreement."
Final Business Response /* (4000, 9, 2015/10/27) */
Mr. [redacted],
If you do not accept this $2,000 refund, than we will not refund anything period. This refund is coming directly from Wholesale Flights and not the airlines. Your ticket has no monetary value, and we are doing this out of courtesy. You were a NO SHOW at the airport.
Please read the following terms and conditions of your purchase:
AGREEMENT BETWEEN YOU AND WHOLESALE FLIGHTS, INC.
By electronically signing below, you represent that you are over 18 years of age and you accept that the total price quoted to you at the time of booking is valid, including all applicable taxes, surcharges, and fees, and you agree to pay for that valid charge on the credit / debit card account number that you supply to us. After you purchase an airline ticket(s), or any other travel product or service, from us or with our assistance, and select the "Accept" button, all airline ticket(s), or any other travel products or services, and all service fees sold or issued by us, through us, or with our assistance are FINAL, NOT REFUNDABLE, NOT TRANSFERABLE, and CANNOT BE MODIFIED, and you are fully responsible to WholeSale for the full cost of the airline ticket(s), and credit / debit card and any subsequent charge(s) on your credit / debit card, which you may incur as provided in these Terms. By agreeing to purchase an airline ticket(s), or any other travel product or service, through us, from us, or with our assistance, you accept that the total charge written above is valid, as well as any subsequent charges imposed as provided in these Terms. By agreeing to purchase any travel product or service offered by WholeSale, you agree that, without any further action by you, you request and authorize WholeSale to purchase such travel product or service on your behalf and to use the names of traveler(s) that you provide for such purchase, even if such purchase occurs from a Supplier that sells retail products. You, therefore, agree that by using our Website or by purchasing products and/or services from us, through us, or with our assistance, you agree to not challenge, decline, reject, or dispute any amount charged on your credit card as a result of your purchase of travel products and / or services from WholeSale or through WholeSale, and that your sole recourse against WholeSale will be to file a lawsuit pursuant to these Terms. Please note you will not receive a monetary refund when canceling or modifying your ticket(s).
If purchasing ticket(s) from us, you must provide first name, last name, and middle initial for each passenger [redacted] it must be identical to how it appears on each passenger's government-issued identification. You will be emailed a confirmation itinerary after your ticket(s) purchase is confirmed. Please carefully review your confirmation itinerary as soon as you receive it, including but not limited to, names of each passenger, dates and times of travel, and airports. Contact us immediately in writing if any information on your confirmation itinerary is incomplete or incorrect. To the extent the applicable Supplier's rules permit, we will do our best to correct any inaccuracies, but you will be charged at least $100.00 USD change fee per ticket, and will be solely responsible for any other fees the Supplier may impose, except where we made the mistake and you contacted us immediately to notify us of the mistake.
If legal action is necessary to dispute the charge-back, you agree to pay us for the cost of the airline ticket(s), plus all additional processing fees and any legal fees incurred to recoup the cost of the airline ticket.
If you need to cancel your ticket or modify your itinerary for any reason, please contact us as soon as possible to review your options. Cancellation, modification and refund terms, as well as conditions, will be dictated by the applicable Supplier. In our constant effort to provide great customer service, we will attempt to leverage our relationships with Suppliers and make changes to your itinerary or cancellations if your request is permitted by the applicable Supplier. Please read these terms and conditions carefully on the applicable Supplier's website. Suppliers typically permit cancellations and modifications up to 72 hours from time of departure; therefore, to the extent possible, you must submit to us all change requests in writing at least 72 hours before departure. If a modification or cancellation is permitted, you will be responsible for any applicable fees charged by the Supplier(s) upon cancellation or modification, which could be at least $250.00 USD per ticket, as well as the fare difference in the case of modifications. Fees will vary depending on the applicable Supplier's terms and conditions, and these fees must be collected by us prior to processing any change to your ticket(s). You will not receive a monetary refund when canceling or modifying your ticket(s). Instead, to the extent permitted by the applicable Supplier(s), you will receive a credit (less any fees imposed by the Supplier(s)) towards a future ticket purchase, which will be valid for up to twelve (12) months from your original date of purchase. In all cases, you will be notified of all fees, excluding fare differences, prior to agreeing to cancel or modify your ticket(s). You agree to be responsible for any and all applicable fees, fare differences, and/or taxes associated with modifying and/or cancelling travel services or products purchased from us or through us. You permit WholeSale to charge the credit / debit card you provided to us for the payment of penalties arising from your failure to comply with any Supplier's rules.
The total price is based on the total price per person. For more than one passenger, the total price per person is the total price for all passengers [redacted] by the total amount of passengers. Any additional fees subsequently charged by the air carrier (baggage fees, upgrade fees, special needs etc.) are between you and the airline and are not the responsibility of WholeSale. WholeSale is not liable for the notification or reimbursement of any these additional fees charged by the air carrier to you.
You agree that that WholeSale flights may ship tickets to the shipping address you provide to us. WholeSale does not assume any responsibility for products sent via mail, and it is your responsibility to request in writing that WholeSale send products using insurance and tracking features.
From time to time, WholeSale may offer to you airline ticket(s) along with other travel services or products, including, but not limited to, hotel accommodations and / or a rental car. By purchasing airline ticket(s) that include other travel services or products, you agree to use such other travel services and products. Your failure to use any travel products or services that you receive from WholeSale may result in additional charges to your credit card or future invoicing.
If you purchase travel insurance from us or through us, you will be responsible for contacting Travel Guard directly for any changes, cancellations, and/or clarifications.
If you have any issue with your ticket or other travel product, please contact us in writing immediately. In other cases, we will attempt to replace your ticket, or other travel product, with an acceptable alternative of equal value or more.
At least 72 hours prior to departure, you must reconfirm your flight in writing with WholeSale and with the applicable air carrier, and you must continue reconfirming in the same manner every 24 hours prior to your flight.
LIMITATION OF LIABILITY
Subject to applicable law, use of our Website and purchase of any travel products or services through or from us is at your sole risk. Services and products made available by us or through us are subject to conditions imposed by Suppliers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations.
YOU AGREE THAT WHOLESALE WILL NOT BE LIABLE OR RESPONSIBLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, DIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY LOSS, DAMAGE, CLAIM, INJURY, OR ANY EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN TORT, STRICT LIABILITY, CONTRACT, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH THE PERFORMANCE OR NONPERFORMANCE BY US, ANY AIR CARRIER, OR ANY OTHER SUPPLIERS SELLING TRAVEL-RELATED PRODUCTS OR SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHOLESALE DOES NOT ASSUME LIABILITY FOR (1) ANY LOSS, INJURY, DAMAGE, ACCIDENT, DEATH, OR DELAY DUE TO AN ACT OR OMISSION OF A SUPPLIER, INCLUDING, WITHOUT LIMITATION, AN ACT OF NEGLIGENCE OR THE DEFAULT OF A SUPPLIER, OR AN ACT OF GOD; (2) ANY DAMAGE AND/OR DELAY DUE WEATHER OR CAUSES BEYOND WHOLESALE'S CONTROL; OR (3) ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, FAILURE TO MAKE CONNECTIONS OR ACTS OF ANY GOVERNMENTAL AUTHORITY
Final Consumer Response /* (4200, 14, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT and WILL not accept $2000 to cleanse my public comments and leave positive ones in their place. I am now demanding a 100% refund in the amount of $5779.20 (not including the Delta fees I lost) I have what is called Freedom of speech!!!!!! I have exhausted all avenues to try and resolve this matter with you. It's a shame you operate in this manner and cant' hone up when you've done wrong. This is preposterous and YOU are unwilling to compromise and I'm really tired of hearing what a "charity" you are to "give" me 2000. Well your agreement from your lawyer did not match what you and I discussed and the main reason I declined your offer. I was to remove negative comments. Never was it discussed by you that I had to add positive ones in their place and that is the one small thing that irritated me. Who do you think you are demanding I leave positive comments in place of negative ones then you will give me $2000. IT seems to be the only thing the company is concerned with.....it's "hard to believe" pristine ratings...

Initial Business Response /* (1000, 5, 2015/07/24) */
[redacted],
Is complaining about her 4 hour layover in Amsterdam not being able to be changed yet, but her Husband's reservation, that was booked separate from hers was changed to a nicer layover. The flight we initially booked for...

[redacted] had a longer layover, but I ensured her, if we didn't use her miles at the time of booking, she would of lost both her flight and her husband's flight. Me and [redacted] have had several conversations on the phone as well as through email with [redacted], explaining the whole situation and just needed more time to fix her flight. [redacted] gave us the green light to keep checking and try making the change. I also suggested to her, cancelling her ticket, and we could try and re-grab the flight with the shorter connection time, but as she booked the last seat initially, it was going to be a big risk that she wouldn't get the flights back. Us telling her this risk, she decided against that option.
She agreed to give us more time, we been in contact with her the whole time, updating her nonstop. We are working daily to resolve the issue. She is just mad at the fact the airlines changed her husband's ticket and not hers. She doesn't get that these were booked separate, the change for her husband's flight was done by Delta, her flight from her account is different. She just can't understand that part and that's why there is now a Revdex.com complaint. We will do everything we can to fix this, however this is out of our control. We did not make that change ( the airlines did ). There was no need for this complaint as we are doing everything we can to fix this.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The logic above is the kind of double-speak that I have been receiving from the beginning. When I hired Wholesale Flights.com last April to book my husband's and my tickets for an October trip to Berlin, I obviously hired them to book us to fly together. They told me that they were booking one connection, and then proceeded to book another (with out consulting me). An unacceptable 4-hour layover in Amsterdam resulted with two separate confirmation numbers. But at least we were (theoretically) flying together. Now we are flying separately, out of two different airports. They have distinctly NOT been updating me continually in fact, the agent with whom I have been dealing ([redacted]) does not answer his phone or respond to my e-mails. At this point, I would like my miles back, my money back, and would like to start all over again. This is the worst trans-Atlantic connection I've ever made. Forget business class: I'd rather fly economy, direct to Berlin, sit next to my husband, and get my miles and my money back.
Final Business Response /* (4000, 10, 2015/08/03) */
This issue has been resolved on 07/31/2015 by [redacted]. Client agreed to the new flight, we walked the clients through all the flight times, and confirmations.
Final Consumer Response /* (4200, 12, 2015/08/04) */
This problem was eventually solved but by my husband, NOT by Wholesale Flights.com. My husband called Delta directly and explained that the airline had separated us on a trans-Atlantic crossing, making us fly out of two separate airports. Delta said that this would never had happened if our travel agent (Wholesale Flights.com) had initially "linked" our two separate reservations upon booking which they had not. But once Wholesale Flights.com had booked this bad initial reservation (without consulting me, mind you), WSF stonewalled me, spoke in doublespeak, and were very frustrating to deal with. My husband and I are still separated on our inter-Europe flight, and that is because of this terrible first reservation. Unless you are willing to exchange at least 100 e-mails for the simplest reservation, don't deal with them. I couldn't even find the purported last leg of our journey on the Alitalia website, and getting our electronic ticket nos. for this leg of our journey out of Wholesale Flights.com was like pulling teeth. I hope our trip works out better than the booking process. Never again!

Initial Business Response /* (1000, 5, 2016/01/04) */
Mr. [redacted],
Thank you for your message. We are willing to process a refund of $2147 and you will have a credit for $2500 towards a future business or first class international ticket. You may use this credit to Europe. Tickets will be issued...

based on Availability of wholesale contracts and award availability. You will need to pay the taxes and fare difference for these tickets. We will process a refund once we receive notice that the case you opened in Florida has been closed and cancelled. We apologize for the experience you had with the flights you booked in the past. We will do everything to make it right on your future travel requests. Have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The resolution stated by the company on Jan. 4, 2016, is not quite correct. On Jan. 5, the company and I reached agreement that I would drop the Revdex.com complaint, and the associated small claims court case, for a total to be immediately paid to me (via a credit to my credit card) of $3319.50.

The restocking fee is out of our control and we do not set the rules. We have contracts with our Consolidators and Airlines that have rules in place.  If Mr. [redacted] would like a partial refund the total will be $3,061.33 total refund and take up to 60 days to post. If that amount is not acceptable, than he needs to wait until seats open on his desired flight. Availability on Discounted and Wholesale tickets are very scarce and require patience. usually seats open within 7-10 days of the flight. On rare occasions they open farther out. Please email or call [redacted] to discuss how you would like to proceed. Thank you